This document provides information on a two-day training course on IBM SmartCloud Control Desk 7.5. The course introduces fundamental concepts of managing IT assets, service requests, and changes using IBM SmartCloud Control Desk. Trainees will learn about planning deployment, performing basic configuration, and navigating the software. The training will cover features, architecture, installation scenarios, and processes managed by IBM SmartCloud Control Desk. The course is intended for implementers and administrators and does not have any prerequisites.

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IBM SmartCloud Control Desk 7.5: Bases
Formation Informatique / Virtualisation et Cloud / Cloud Computing
This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT
environment using IBM SmartCloud Control Desk. You learn how managing these processes with a unified solution provides
significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn
how to plan a deployment, perform basic configuration, and navigate IBM SmartCloud Control Desk.
OBJECTIFS
• Describe the features of IBM SmartCloud Control Desk
• Explain the architecture
• List the primary installation scenarios
• Perform initial configuration
• Explain the processes managed by IBM SmartCloud Control Desk
PUBLIC
This basic course is for implementers and administrators of IBM SmartCloud Control Desk.
PRE-REQUIS
There are no prerequisites for this course.
PROGRAMME
Unit 1: Overview
Lesson 1: Service management
Lesson 2: Information Technology Infrastructure Library (ITIL)
Lesson 3: IBM Service Management
Unit 2: Implementation
Lesson 1: Planning deployment
Lesson 2: Deploying virtual machine images
Lesson 3: Performing a standard installation
Lesson 4: Navigating the console
Unit 3: Basic configuration
Lesson 1: IT foundation data
Lesson 2: Initial configuration
Unit 4: Service Request Management
Lesson 1: Service Request Management overview
Lesson 2: Service Desk
Lesson 3: Service Catalog
Lesson 4: Self Service Center
Unit 5: IT asset management
Lesson 1: IT asset management overview
Lesson 2: Financial management
Lesson 3: IT asset lifecycle management
Lesson 4: Software asset management and audit readiness
Unit 6: Change, configuration, and release management
Lesson 1: Change, configuration, and release management overview
Lesson 2: Configuration management
Lesson 3: Change management
Lesson 4: Release management
A retenir
Durée : 2 jours soit 14h.
Réf. TP350G
Dates des sessions
Paris
18/05/2015
14/09/2015
07/12/2015
Cette
formation est
également
proposée en
formule
INTRA-ENTREPRISE.
Inclus dans cette formation
Coaching Après-COURS
Pendant 30 jours, votre formateur
sera disponible pour vous aider.
CERTyou s'engage dans la réalisation
de vos objectifs.
Votre garantie 100%
SATISFACTION
Notre engagement 100% satisfaction
vous garantit la plus grande qualité
de formation.