This document provides tips and sample answers for common help desk interview questions. It addresses questions such as "Tell me about yourself", "What are your biggest strengths?", "What have you learned from mistakes?", "Why did you leave your last job?", "What is your greatest weakness?", and "What have you done to improve your knowledge?". For each question, it offers steps to formulate an effective answer, such as connecting your experience to the role or employer's needs. Sample answers are also provided addressing why the applicant is leaving their current role, how they have addressed past weaknesses, or ways they have continuously developed their skills.