Timelines for Case-Work Collaboration with Citizens

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This document discusses timelines for case work and collaboration with citizens. It proposes visualizing parental leave for both parents using a timeline that enables changes through direct manipulation. This would provide a shared point of negotiation between citizens and caseworkers, and ease the application process by eliminating unnecessary form fields. The goal is to streamline bureaucratic processes and facilitate fair and efficient coordination between people involved in casework.

Technology Education Business

Timelines for Case-Work
Collaboration with Citizens
Barcamp Transparency Oxford, 2009
J. Nathan Matias

j. nathan matias
www.natematias.com

World University
Project

j. nathan matias
www.natematias.com

World University
Project

Knowledge Generation
Bureau

j. nathan matias
www.natematias.com

World University
Project

Knowledge Generation
Bureau

Spatial Hypertext

bureaucratic processes

“ADVOCATES”, BY FRANZ KAFKA

bureaucratic processes
SO IF YOU FIND NOTHING IN THE CORRIDORS
OPEN THE DOORS

“ADVOCATES”, BY FRANZ KAFKA

bureaucratic processes
SO IF YOU FIND NOTHING IN THE CORRIDORS
OPEN THE DOORS
IF YOU FIND NOTHING BEHIND THESE DOORS
THERE ARE MORE FLOORS

“ADVOCATES”, BY FRANZ KAFKA

bureaucratic processes
SO IF YOU FIND NOTHING IN THE CORRIDORS
OPEN THE DOORS
IF YOU FIND NOTHING BEHIND THESE DOORS
THERE ARE MORE FLOORS
AND IF YOU FIND NOTHING UP THERE, DON’T
WORRY,

“ADVOCATES”, BY FRANZ KAFKA

bureaucratic processes
JUST LEAP UP ANOTHER FLIGHT OF STAIRS.

“ADVOCATES”, BY FRANZ KAFKA

bureaucratic processes
JUST LEAP UP ANOTHER FLIGHT OF STAIRS.
AS LONG AS YOU DON’T STOP CLIMBING, THE STAIRS
WON’T END

“ADVOCATES”, BY FRANZ KAFKA

bureaucratic processes
JUST LEAP UP ANOTHER FLIGHT OF STAIRS.
AS LONG AS YOU DON’T STOP CLIMBING, THE STAIRS
WON’T END
UNDER YOUR CLIMBING FEET THEY WILL GO ON
GROWING UPWARDS.

“ADVOCATES”, BY FRANZ KAFKA

bureaucratic processes

“BUREAUCRACY”, BY ODDSOCK

PROBLEM

FAIR PROCESSES ARE COMPLEX
COORDINATE PEOPLE

PROBLEM

FAIR PROCESSES ARE COMPLEX
COORDINATE PEOPLE
TRACK PROGRESS

PROBLEM

FAIR PROCESSES ARE COMPLEX
COORDINATE PEOPLE
TRACK PROGRESS
PROCESS DOCUMENTS

PROBLEM

FAIR PROCESSES ARE COMPLEX
COORDINATE PEOPLE
TRACK PROGRESS
PROCESS DOCUMENTS
MAKE DECISIONS

PROBLEM

FAIR PROCESSES ARE COMPLEX
COORDINATE PEOPLE
TRACK PROGRESS
PROCESS DOCUMENTS
MAKE DECISIONS

PLAN IN ADVANCE

WWW.EGOVPLUS.DK/ PARENTAL LEAVE

MATERNAL PREGNANCY LEAVE (4 WEEKS PRIOR TO EXPECTED
TERM, AUTOMATICALLY EXTENDED TO
ACTUAL BIRTH)

MATERNAL POSTNATAL LEAVE (14 WEEKS AFTER ACTUAL BIRTH)

PATERNAL POSTNATAL LEAVE (2 WEEKS)

PARENTAL LEAVE (32 WEEKS, SHARED)

WWW.EGOVPLUS.DK/ PARENTAL LEAVE

MATERNAL PREGNANCY LEAVE (4 WEEKS PRIOR TO EXPECTED
TERM, AUTOMATICALLY EXTENDED TO
ACTUAL BIRTH)

MANY OPTIONS
MATERNAL POSTNATAL LEAVE (14 WEEKS AFTER ACTUAL BIRTH)
MANY EXCEPTIONS
PATERNAL POSTNATAL LEAVE (2 WEEKS)
BURDEN ON CASEWORKERS
PARENTAL LEAVE (32 WEEKS, SHARED)

WWW.EGOVPLUS.DK/ PARENTAL LEAVE

VISUALISE THE LEAVE FOR BOTH PARENTS USING A TIMELINE

WWW.EGOVPLUS.DK/ PARENTAL LEAVE

VISUALISE THE LEAVE FOR BOTH PARENTS USING A TIMELINE

ENABLE CHANGES OF THE LEAVE USING DIRECT MANIPULATION

WWW.EGOVPLUS.DK/ PARENTAL LEAVE

VISUALISE THE LEAVE FOR BOTH PARENTS USING A TIMELINE

ENABLE CHANGES OF THE LEAVE USING DIRECT MANIPULATION

PROVIDE A SHARED POINT OF NEGOTIATION
BETWEEN CITIZEN AND CASE WORKER

EMBERLIGHT: SPATIAL HYPERTEXT ON THE WEB
NATEMATIAS@GMAIL.COM

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Timelines for Case-Work Collaboration with Citizens

1. Timelines for Case-Work Collaboration with Citizens Barcamp Transparency Oxford, 2009 J. Nathan Matias

2. j. nathan matias www.natematias.com

3. j. nathan matias www.natematias.com World University Project

4. j. nathan matias www.natematias.com World University Project Knowledge Generation Bureau

5. j. nathan matias www.natematias.com World University Project Knowledge Generation Bureau Spatial Hypertext

6. bureaucratic processes “ADVOCATES”, BY FRANZ KAFKA

7. bureaucratic processes SO IF YOU FIND NOTHING IN THE CORRIDORS OPEN THE DOORS “ADVOCATES”, BY FRANZ KAFKA

8. bureaucratic processes SO IF YOU FIND NOTHING IN THE CORRIDORS OPEN THE DOORS IF YOU FIND NOTHING BEHIND THESE DOORS THERE ARE MORE FLOORS “ADVOCATES”, BY FRANZ KAFKA

9. bureaucratic processes SO IF YOU FIND NOTHING IN THE CORRIDORS OPEN THE DOORS IF YOU FIND NOTHING BEHIND THESE DOORS THERE ARE MORE FLOORS AND IF YOU FIND NOTHING UP THERE, DON’T WORRY, “ADVOCATES”, BY FRANZ KAFKA

10. bureaucratic processes “ADVOCATES”, BY FRANZ KAFKA

11. bureaucratic processes JUST LEAP UP ANOTHER FLIGHT OF STAIRS. “ADVOCATES”, BY FRANZ KAFKA

12. bureaucratic processes JUST LEAP UP ANOTHER FLIGHT OF STAIRS. AS LONG AS YOU DON’T STOP CLIMBING, THE STAIRS WON’T END “ADVOCATES”, BY FRANZ KAFKA

13. bureaucratic processes JUST LEAP UP ANOTHER FLIGHT OF STAIRS. AS LONG AS YOU DON’T STOP CLIMBING, THE STAIRS WON’T END UNDER YOUR CLIMBING FEET THEY WILL GO ON GROWING UPWARDS. “ADVOCATES”, BY FRANZ KAFKA

14. bureaucratic processes “BUREAUCRACY”, BY ODDSOCK

15. PROBLEM

16. PROBLEM FAIR PROCESSES ARE COMPLEX

17. PROBLEM FAIR PROCESSES ARE COMPLEX COORDINATE PEOPLE

18. PROBLEM FAIR PROCESSES ARE COMPLEX COORDINATE PEOPLE TRACK PROGRESS

19. PROBLEM FAIR PROCESSES ARE COMPLEX COORDINATE PEOPLE TRACK PROGRESS PROCESS DOCUMENTS

20. PROBLEM FAIR PROCESSES ARE COMPLEX COORDINATE PEOPLE TRACK PROGRESS PROCESS DOCUMENTS MAKE DECISIONS

21. PROBLEM FAIR PROCESSES ARE COMPLEX COORDINATE PEOPLE TRACK PROGRESS PROCESS DOCUMENTS MAKE DECISIONS PLAN IN ADVANCE

22. PROBLEM FAIR PROCESSES ARE COMPLEX COORDINATE PEOPLE TRACK PROGRESS PROCESS DOCUMENTS MAKE DECISIONS PLAN IN ADVANCE

23. WWW.EGOVPLUS.DK/ PARENTAL LEAVE MATERNAL PREGNANCY LEAVE (4 WEEKS PRIOR TO EXPECTED TERM, AUTOMATICALLY EXTENDED TO ACTUAL BIRTH) MATERNAL POSTNATAL LEAVE (14 WEEKS AFTER ACTUAL BIRTH) PATERNAL POSTNATAL LEAVE (2 WEEKS) PARENTAL LEAVE (32 WEEKS, SHARED)

24. WWW.EGOVPLUS.DK/ PARENTAL LEAVE MATERNAL PREGNANCY LEAVE (4 WEEKS PRIOR TO EXPECTED TERM, AUTOMATICALLY EXTENDED TO ACTUAL BIRTH) MANY OPTIONS MATERNAL POSTNATAL LEAVE (14 WEEKS AFTER ACTUAL BIRTH) MANY EXCEPTIONS PATERNAL POSTNATAL LEAVE (2 WEEKS) BURDEN ON CASEWORKERS PARENTAL LEAVE (32 WEEKS, SHARED)

25. WWW.EGOVPLUS.DK/ PARENTAL LEAVE

26. WWW.EGOVPLUS.DK/ PARENTAL LEAVE

27. WWW.EGOVPLUS.DK/ PARENTAL LEAVE VISUALISE THE LEAVE FOR BOTH PARENTS USING A TIMELINE

28. WWW.EGOVPLUS.DK/ PARENTAL LEAVE VISUALISE THE LEAVE FOR BOTH PARENTS USING A TIMELINE ENABLE CHANGES OF THE LEAVE USING DIRECT MANIPULATION

29. WWW.EGOVPLUS.DK/ PARENTAL LEAVE VISUALISE THE LEAVE FOR BOTH PARENTS USING A TIMELINE ENABLE CHANGES OF THE LEAVE USING DIRECT MANIPULATION PROVIDE A SHARED POINT OF NEGOTIATION BETWEEN CITIZEN AND CASE WORKER

30. WWW.EGOVPLUS.DK/ PARENTAL LEAVE VISUALISE THE LEAVE FOR BOTH PARENTS USING A TIMELINE ENABLE CHANGES OF THE LEAVE USING DIRECT MANIPULATION PROVIDE A SHARED POINT OF NEGOTIATION BETWEEN CITIZEN AND CASE WORKER EASE AND STREAMLINE THE APPLICATION PROCESS: ELIMINATE UNNECESSARY FORM FIELDS

31. WWW.EGOVPLUS.DK/ PARENTAL LEAVE

32. WHY DO I CARE?

33. EMBERLIGHT: SPATIAL HYPERTEXT ON THE WEB NATEMATIAS@GMAIL.COM

Timelines for Case-Work Collaboration with Citizens

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