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The Practical Toolkit for Doing
 Business in South East Asia
       Thursday 18th October
           The Kia Oval
Connecting your business to Asia
                                 Banking Advice & Help
                                 18 October, The Kia Oval, London.




rbs.co.uk/international
Agenda


• Introduction
• Concerns and Challenges
• Mitigating Risk
• Trade Cycle and Working Capital
• How can RBS/Natwest help?
• Innovations designed to help International trading businesses
• Government Schemes for Exporters
• Q&A




rbs.co.uk                                  3                      3
Concerns and Challenges



       Potential Challenges for companies trading internationally
      • Time

      • Distance
                                                                            Risk Mitigation

      • Local business customs and practices

      • Ease and effectiveness of communication

      • Ability of the trading parties to meet their obligations

      • Trust                                                           Common Business Needs



      • ‘Plan B’ if something goes wrong?

      • Logistics

      • Insurance
                                                              Finance                           Cash

      • Risks and risk management

      • Getting Paid


        rbs.co.uk/international
                                                                                                       4
Mitigating Risk


   Mitigating Risk

              Exporter              Importer




          rbs.co.uk/international
Trade Cycle and Working Capital




      Trade Cycle and Working Capital




      rbs.co.uk                   6     6
How can RBS/Natwest help?


      What support can a banking partner provide?
                 Managing Risk                                        Working Capital




                                 • Understanding a Businesses Trade Cycle
                                 • Trade Products
            Developing the       • Trade Finance – to match the Trade Cycle and Working Capital need
            right solutions      • New forms of finance – UKEF supported facilities
                                 • Accounts domiciled in Asia in local currency
                                 • Access to various international payment mechanisms
                                 • Visibility and electronic delivery




     rbs.co.uk                                                                                         7
How can RBS/Natwest help?


     RBS / Natwest can help


                                                                                         • RBS is currently ranked among the top 10
        Long History in Asia                                                             foreign banks in Asia
        We are present in 10 countries in the
                                                                                         • We have 2,000 Electronic Channel Clients
        region, employing over 7,500 staff and
                                                                                         and process more than 100,000
        servicing over 75,000 accounts.                                                  transactions per day

                                                                                         • We process more than 8 million cheques
                                                                                         and issue over 23,000 Letters of Credit per
        Global Presence                                                                  year in the region

                                                                                         • Our Client Service is rated as one of the
                                                                                         Best in Asia by our clients

                                                                                         • Our local banking presence combined with
                                                                                         our broad product capabilities and award-
                                                                                         winning delivery channels have resulted in
                                                                                         strong client relationships




                                                 Branch/representative office;
                                                 cash, clearing and trade capabilities

                                                 Partner banks




     rbs.co.uk                                                                  8                                                  8
Helpful solutions and guidance for
exporters/importers
Rob Keller




rbs.co.uk                            9
Innovations designed to help International trading businesses




      Help with getting paid on time
      •    Debt collection service for open account trading in partnership with Atradius
      •    19 offices worldwide covering 40 countries
      •    Nil cost to register for service
      •    Upfront cost for each debt of £50-£100
      •    Success fee of between 4 & 30%




      A helping hand for Exporters
       • Creation of exporter’s documents - Invoices, Packing lists, Certificate of origin
       • Assistance in preparation of 3rd party documents (Insurance Certs, Bills of Lading, etc)
       • Follow-up with third party document providers




          rbs.co.uk/international
Innovations designed to help International trading businesses




   Investing in your business – importing machinery
      •    Secure the machinery without having to pay up-front
      •    Minimises risks of international trade via Letter of Credit
      •    One stop shop: Asset Finance automatically pays the Import Letter of Credit facility
      •    Budget with certainty: a payment structure tailored to the business’ needs




   Helping businesses secure export funding
     •    Risk sharing between the banks and the government (up to 90%)
     •    Most popular schemes: Bond Support Scheme & Export Working Capital Scheme
     •    Conditions: 20% UK originated & exports to non-OECD countries
     •    Speak to us or UK Export Finance at an early stage




          rbs.co.uk/international
Government Schemes for Exporters




    Help & Guidance


     • Local experts & an ‘International’ Hotline 0800 210 0235


     • Guide to International Trade


     • Internet (Education & tools):
                              www.natwest.com/international
                              www.rbs.co.uk/international




        rbs.co.uk/international
The Practical Toolkit for Doing
 Business in South East Asia
       Thursday 18th October
           The Kia Oval
LEGAL GUIDANCE

                                           UKABC, UKTI & RBS 18 October 2012




Business | Individual | Not for Profit                                               14
                                                                        www.taylorvinters.com
                                                                        www.taylorvinters.com
Taylor Vinters LLP:
                                                                Taylor Vinters LLP:
     Our story                  Environment     Set-up     •Cambridge, London and
                                                            •Cambridge, London and
                                                                     Singapore
                                                                      Singapore
                                                           •Technology, investment
                                                            •Technology, investment
                                                                and private wealth
                                                                  and private wealth
                                                           •Focus on hi-growth tech
                                                            •Focus on hi-growth tech
      Future                                     Tax       companies and MNCs in
                                                            companies and MNCs in
                                                                      SE Asia
                                                                       SE Asia
                                                             •In Singapore 33years
                                                               •In Singapore years
                                                            •Opened full-time office
                                                             •Opened full-time office
                                                                        2011
                                                                         2011
   Doing deals                                Networking                Me:
                                                                         Me:
                                                               •Technology lawyer
                                                                 •Technology lawyer
                                                             •International practice
                                                               •International practice
                                                              •Strategic leadership
                                                                •Strategic leadership
      Talent                      Launching    Funding




                                                                    LAWYERS
                                                                     WITH A
                                                                   CAMBRIDGE
                                                                    ATTITUDE

Business | Individual | Not for Profit                                                         15
                                                                                  www.taylorvinters.com
Our story                  Environment     Set-up
                                                           •• Legal systems
                                                                Legal systems
                                                            •• IP protection
                                                                 IP protection
                                                             •• Governance
                                                                 Governance
                                                                 and stability
                                                                  and stability
      Future                                     Tax         •• Approach to
                                                                 Approach to
                                                                 contracting
                                                                  contracting
                                                           •• Attitude to rule
                                                                Attitude to rule
   Doing deals                                Networking             of law
                                                                      of law
                                                               •• Reality of
                                                                   Reality of
                                                                enforceability
                                                                 enforceability
      Talent                      Launching    Funding




                                                                  LAWYERS
                                                                   WITH A
                                                                 CAMBRIDGE
                                                                  ATTITUDE

Business | Individual | Not for Profit                                                    16
                                                                             www.taylorvinters.com
Our story                  Environment     Set-up     • • Soft or hard landing?
                                                                    Soft or hard landing?
                                                                   • • Documenting
                                                                         Documenting
                                                                         partnerships
                                                                          partnerships
                                                                 • • Corruption and
                                                                        Corruption and
                                                                    bribery compliance
                                                                      bribery compliance
      Future                                     Tax       • • Transparency & ease
                                                                    Transparency & ease
                                                                           of set up
                                                                             of set up
                                                                    • • Immigration
                                                                          Immigration
                                                              • • Regulated sectors
                                                                       Regulated sectors
                                                                       need extra care
                                                                        need extra care
   Doing deals                                Networking         • • Issues arise on
                                                                        Issues arise on
                                                                           transition
                                                                            transition
                                                            • • Plan for evolution of
                                                                     Plan for evolution of
                                                                        your business
                                                                         your business
                                                                           structure
                                                                             structure
      Talent                      Launching    Funding




                                                                      LAWYERS
                                                                       WITH A
                                                                     CAMBRIDGE
                                                                      ATTITUDE

Business | Individual | Not for Profit                                                            17
                                                                                     www.taylorvinters.com
LAWYERS
                                           WITH A
                                         CAMBRIDGE
                                          ATTITUDE

Business | Individual | Not for Profit                            18
                                                     www.taylorvinters.com
LAWYERS
                                           WITH A
                                         CAMBRIDGE
                                          ATTITUDE

Business | Individual | Not for Profit                            19
                                                     www.taylorvinters.com
•• Key driver in
                                                                    Key driver in
     Our story                  Environment     Set-up          choice of location
                                                                 choice of location
                                                               •• Regime and
                                                                    Regime and
                                                                  incentives are
                                                                   incentives are
                                                                equally important
                                                                 equally important
      Future                                     Tax         •• Corporation tax
                                                                  Corporation tax
                                                                        rates
                                                                         rates
                                                              •• R&D tax relief
                                                                   R&D tax relief
                                                           •• Personal tax rates
                                                                 Personal tax rates
   Doing deals                                Networking       •• Treatment of
                                                                    Treatment of
                                                               dividends & capital
                                                                dividends & capital
                                                                       gains
                                                                         gains
                                                             •• Withholding tax
                                                                  Withholding tax
                                                             •• Double taxation
                                                                  Double taxation
      Talent                      Launching    Funding
                                                                      treaties
                                                                       treaties




                                                                   LAWYERS
                                                                    WITH A
                                                                  CAMBRIDGE
                                                                   ATTITUDE

Business | Individual | Not for Profit                                                      20
                                                                               www.taylorvinters.com
LAWYERS
                                           WITH A
                                         CAMBRIDGE
                                          ATTITUDE

Business | Individual | Not for Profit                            21
                                                     www.taylorvinters.com
••   World-class networking
                                                                  World-class networking
     Our story                  Environment     Set-up                    cities
                                                                           cities
                                                                   • • Britcham
                                                                         Britcham
                                                                   • • Amcham
                                                                         Amcham
                                                                  • • Eurocham
                                                                        Eurocham
                                                           • • Business development
                                                                  Business development
                                                                         culture
                                                                          culture
                                                           • • Centres for conference
                                                                  Centres for conference
      Future                                     Tax                     activity
                                                                          activity
                                                               • • Transport hubs
                                                                      Transport hubs




   Doing deals                                Networking




      Talent                      Launching    Funding




                                                                    LAWYERS
                                                                     WITH A
                                                                   CAMBRIDGE
                                                                    ATTITUDE

Business | Individual | Not for Profit                                                            22
                                                                                     www.taylorvinters.com
• • Private vs public funding
                                                                    Private vs public funding
     Our story                  Environment     Set-up     • • Smaller-name investment
                                                                   Smaller-name investment
                                                                      funds and angels
                                                                        funds and angels
                                                             • • Government remains aa
                                                                    Government remains
                                                                  major source of funding
                                                                    major source of funding
                                                              • • Check industrial policy
                                                                     Check industrial policy
                                                                 • • Legally complex
                                                                         Legally complex
      Future                                     Tax




   Doing deals                                Networking




      Talent                      Launching    Funding




                                                                      LAWYERS
                                                                       WITH A
                                                                     CAMBRIDGE
                                                                      ATTITUDE

Business | Individual | Not for Profit                                                                23
                                                                                         www.taylorvinters.com
• • Hard or soft landing?
                                                                  Hard or soft landing?
     Our story                  Environment     Set-up        • • Due diligence and
                                                                     Due diligence and
                                                                     documentation
                                                                      documentation
                                                             • • Service vs Product
                                                                    Service vs Product
                                                                       businesses
                                                                         businesses
                                                                 • • Commitment
                                                                       Commitment
      Future                                     Tax       • • Brand and credibility
                                                                   Brand and credibility
                                                                            vital
                                                                             vital
                                                              • • Relationships will
                                                                     Relationships will
                                                                         take time
                                                                          take time
                                                                      • • Local
                                                                            Local
   Doing deals                                Networking          partners/employees
                                                                    partners/employees
                                                                         important
                                                                          important
                                                              • • Regional strategy
                                                                     Regional strategy

      Talent                      Launching    Funding




                                                                     LAWYERS
                                                                      WITH A
                                                                    CAMBRIDGE
                                                                     ATTITUDE

Business | Individual | Not for Profit                                                           24
                                                                                    www.taylorvinters.com
•• Expat vs local?
                                                                 Expat vs local?
     Our story                  Environment     Set-up        •• Immigration
                                                                    Immigration
                                                           •• Check where you
                                                                Check where you
                                                               sit with industrial
                                                                sit with industrial
                                                                       policy
                                                                        policy
      Future                                     Tax           •• Brand and
                                                                      Brand and
                                                               credibility vital to
                                                                credibility vital to
                                                                   recruitment
                                                                     recruitment
                                                              •• Light-weight
                                                                    Light-weight
   Doing deals                                Networking           employment
                                                                    employment
                                                                     protection
                                                                      protection
                                                             •• Churn issues
                                                                   Churn issues
                                                              •• Reward and
                                                                    Reward and
                                                                  remuneration
                                                                   remuneration
      Talent                      Launching    Funding
                                                                •• Expat tax
                                                                      Expat tax




                                                                   LAWYERS
                                                                    WITH A
                                                                  CAMBRIDGE
                                                                   ATTITUDE

Business | Individual | Not for Profit                                                        25
                                                                                 www.taylorvinters.com
• • Generally aahighly
                                                                     Generally highly
     Our story                  Environment     Set-up            sophisticated market
                                                                    sophisticated market
                                                                 • • Process more
                                                                          Process more
                                                                       important than
                                                                         important than
                                                                            contract
                                                                             contract
                                                                     • • Discipline
                                                                            Discipline
      Future                                     Tax             • • Take care with
                                                                         Take care with
                                                                     negotiation style
                                                                       negotiation style
                                                              • • Anticipate face to
                                                                      Anticipate face to
                                                                      face negotiation
                                                                        face negotiation
                                                           • • Use of intermediaries
                                                                   Use of intermediaries
   Doing deals                                Networking      • • Some specialised
                                                                      Some specialised
                                                                    areas may require
                                                                     areas may require
                                                                    you to educate the
                                                                     you to educate the
                                                                            market
                                                                             market
      Talent                      Launching    Funding




                                                                     LAWYERS
                                                                      WITH A
                                                                    CAMBRIDGE
                                                                     ATTITUDE

Business | Individual | Not for Profit                                                           26
                                                                                    www.taylorvinters.com
• • Emerging markets
                                                                     Emerging markets
     Our story                  Environment     Set-up                 building legal
                                                                         building legal
                                                                       infrastructure
                                                                         infrastructure
                                                             • • Improvements in IP
                                                                    Improvements in IP
                                                                      protection and
                                                                        protection and
                                                                        enforcement
                                                                          enforcement
      Future                                     Tax       • • Polarisation of choice
                                                                  Polarisation of choice
                                                                             of law
                                                                              of law
                                                              • • Singapore and HK
                                                                     Singapore and HK
                                                                 will dominate dispute
                                                                   will dominate dispute
                                                                             forum
                                                                              forum
   Doing deals                                Networking   • • Shift away from trade
                                                                   Shift away from trade
                                                                      protectionism
                                                                         protectionism
                                                                 • • Move towards
                                                                        Move towards
                                                                        tightening of
                                                                          tightening of
                                                                    immigration rules
                                                                     immigration rules
      Talent                      Launching    Funding




                                                                     LAWYERS
                                                                      WITH A
                                                                    CAMBRIDGE
                                                                     ATTITUDE

Business | Individual | Not for Profit                                                           27
                                                                                    www.taylorvinters.com
The Practical Toolkit for Doing
 Business in South East Asia
       Thursday 18th October
           The Kia Oval
Doing Business in Southeast Asia
Strategic Planning and Risk Assessment




Chris Torrens
Southeast Asia – risk environment
                                     Divergent political, regulatory and
                                      legal systems
                                     Mix of resource, manufacturing and
                                      service economies
                                     Unified by FDI-fuelled growth
                                     Big Brother China is watching –
                                      strategic importance




                                                                            1
Macro to micro: risks in Southeast Asia
                                    Exposure to international regulation (e.g. FCPA)
 Transnational risk                 Risks at export destination
                                    Embargoes and sanctions


                                    Political risk
 Country risk                       Operational risk
                                    Regulatory risk


                                    Sector-specific regulatory risk
 Sector risk                        Appropriation risk
                                    Operational risk


                                    Ownership structure
 Corporate risk                     Related party transactions
                                    Corporate governance


                                    Fraud and corruption risk
 Human Capital risk                 Political exposure
                                    Reputational risks


                                    Natural disasters
 Event risk                         Civil and workforce unrest
                                    M&A events

                                                                                        1
Key points for foreign companies – SMEs included
• Single largest risk stems from anti-bribery legislation
     • Private companies as well as public ones
     • Passive as well as active bribery
     • Extra-territorial reach
     • Corporate failure to prevent bribery: you can’t outsource corruption, and ignorance
       is no defence

• Remember:
    • Know your partner/customer/vendor/supplier: due diligence
    • Tone from the top
    • Get your dirty washing out: listen to local manager problems
    • Create and maintain code of conduct/business integrity principles
    • Communicate policies
    • Create mechanisms for disclosing
    • Be clear on facilitation payments
Indonesia


•   Sector risks                                   Challenges for business
     • Nationalist political agendas versus        •Creaking infrastructure
        business pragmatism                        •Persistent and entrenched corruption
     • Reactive regulation                         – business/politics nexus
     • Licensing problems and appropriation risk   •Difficulty of doing business – 129 out
•   Corporate risks                                of 183 in World Bank Index
     • Who owns the business, really?              •Complex regulatory environment
     • Is the company’s plan really aligned with   •Terrorism and natural disasters -
        your investment?                           though not a major concern for
•   Human capital risks                            business
     • Where’s your money and what was it used     •More remote regions pose greater
        for?                                       challenges
     • What happens if that “well-connected”       •Health risk issues
        company is no longer so connected?
     • Reputational risk eg environmental
        damage
Vietnam
Overview
•Economy dominated by inefficient state sector
•Double digit inflation – Dong devalued 6 times since 2008
•Opportunities:
     • Export-focused manufacturing expanding
     • Fragmented FMCG market ripe for consolidation
     • Infrastructure under-invested (and dominated by Japanese
         investors)
Key risks
•Ongoing economic reform initiatives face political opposition
•Ad-hoc approach to policy-making – economic volatility
•Endemic corruption à la China
     • ownership structures opaque
     • supply chains complex
•Legal fragility: poorly defined laws patchily enforced
Myanmar
Overview
•Reforms are real and will continue – but not a smooth process
•Significant questions over political sustainability, especially 2015
•Economic reform complex and difficult – managing expectations
•Hard and soft infrastructure severely lacking
•New foreign investment law will help – but it remains a highly-
challenging business environment
Key risks
•Under-developed foreign investment environment
•Opaque ownership structures – links to leadership
•Fraud and malpractice widespread
•Investor enthusiasm far ahead of reality – political, operational and
infrastructure challenges remain




                                                                         1
Associated parties: spotting red flags

 Wants to be paid offshore
 Lacks appropriate professional qualifications or
  experience
 Recommended by the government official with
  whom you’re negotiating
 Close personal links with politicians, officials
 Asks for extra payment for ‘special services’
 Promises services that are ‘impossible’
 Damaging press reports or questionable
  reputation in the market place
 Seems to be in financial difficulties
Thank you




chris.torrens@controlrisks.com
+44 7595 966 970
The Practical Toolkit for Doing
 Business in South East Asia
       Thursday 18th October
           The Kia Oval
The University of Nottingham
      Social and Cultural Understanding
The practical toolkit for setting-up business in South East Asia
Truly Global University
•4 UK Campuses; 2 international Campuses
•First UK University to establish in Malaysia (2003) and
China (2006)
•42,000 students -One of the largest international
student communities
   •4,800 in Malaysia
   •5,500 in China
   •9,000 international students in the UK
Importance of Social and Cultural Understanding - Our
 experience
•Develops our specific local knowledge in each South East Asian country
•Helps us engage appropriately with existing and aspiring students
•Improves and enhances the ‘The Nottingham Experience’
•Enhances our relationship building with decision makers,      institutions
and individuals
•Promotes effective communication at all levels
•Improves business etiquette when working with industry
Respecting religious and cultural traditions
Importance of pre-departure research
•Respecting religious observances e.g. Ramadan
•Know key festival and holiday dates e.g. Lunar New Year;
National Days
•Respect and use titles e.g. Tan Sri; Dato’
•Drink and dietary obligations
•Personal greetings
Successful Meetings
•Research attendees and identify most senior person
•Ensure ‘like for like’ seniority
•Gifts-small and generally wrapped
•Prepare business cards with as much detail
as possible including academic titles
•Expect informalities at the beginning
   •Address responses to the most senior person
   •Calm and engaged-maintain ‘face’
   •Posture
•Do not push too hard for a decision
Successful Meetings (cont’d)
•Dress code-Generally business attire but
expectations differ
•Dinner
   •See dinner as part of the meeting
   •Develop the relationship, bring in more personal
   information
    •Be aware of hosts dietary obligations
Importance of language
•Differing levels of spoken English across SE Asian
countries-find out before
•What does ‘Yes’ mean?
•Indirect language conveying bad news
•Clarify for what is expected or required
•Using Interpreters
   •Professional interpreters; students
   •Brief and share presentation well before meeting
   •Clarify technical terms
   •Debrief after the meeting
Successful longer term business
•Engage with the right people-both key decision
makers and those on a day to day basis
•Role of contracts
•Importance of the team
•Focus on the relationship not the current problem
•Spend time in the host country
•Maintain contact formally and informally
Investment in social and cultural training
•Constantly learning about social and cultural issues
•Develop links with the host country
   •Interns; Studentships
•Attend events and network with visiting delegations
•Spend time with your customers through visiting
and hosting
Thank You
         Jason Feehily
   Head-Asia Business Centre
jason.feehily@nottingham.ac.uk
       @AsiaBusinessCtr
The Practical Toolkit for Doing
 Business in South East Asia
       Thursday 18th October
           The Kia Oval
fst // UKTI presentation // 2012


prepared for // practical toolkit delegates

presented by // Craig Watson




                                              Brand and marketing planning
                                              for Southeast Asia
                                              Speaker notes for UKTI practical toolkit
                                              for doing business in Southeast Asia




 fst // www.fstthegroup.com
fst //




                       Why am I here?
                       > Brand expert

                       > Broad experience of sales and marketing
                       knowledge

                       > Some experience of SouthEast Asia market




 fst // www.fstthegroup.com
fst // UKTI presentation 2012




              Presentation focus…
              > The SEA market

              > Brand and it’s potential role

              > Defining a brand proposition

              > Communicating your brand proposition / taking your brand to
              market

              > Our experience


 fst // www.fstthegroup.com
fst //




                       Who are we?
                       > fst is an integrated creative agency

                       > We partner our clients to deliver inspiring ideas
                       and creative

                       > Established 20 years ago, fst currently employ
                       around 50 people

                       > fst opened the Singapore office March 2011

 fst // www.fstthegroup.com
fst //




                       What fst stands for >
                       free
                       spirited
                       thinkers
 fst // www.fstthegroup.com
fst //




                              Section 1
                              The SEA market


 fst // www.fstthegroup.com
fst // UKTI presentation 2012




              Plans for SouthEast Asia
              > What is your vision for this region?

              > What countries in the region do you want to target?

              > What do want to achieve?

              > How are you going to get there?


 fst // www.fstthegroup.com
fst //




                      Market complexities
                      > Disparity of economies from super rich (Singapore in top
                      5) to very poor (Cambodia -141st out of 183 listed
                      countries)* NB. UK ranked 22

                      > Resourcefulness – in this region if they can buy cheaper
                      or do it themselves they will

                      > There are around 18,000 Indonesian islands, speaking
                      725 different languages. They do however have the 4 th
                      largest population in the world at around 238m
                      *World bank ranking 2005-11, Wikipedia list of countries by GDP per capita
                      http://en.wikipedia.org/wiki/List_of_countries_by_GDP_%28PPP%29_per_capita


 fst // www.fstthegroup.com
fst //




                      ASEAN 10
                      > The Association of SouthEast Asian Nations comprises
                      Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar,
                      Philippines, Singapore, Thailand, Vietnam

                      > They combine to offer the world’s 4th largest single
                      market




 fst // www.fstthegroup.com
fst //




                  Research is key
                  > Research as much as possible before you develop a
                  marketing plan.

                  > UKTI very helpful with the macro support, but only you
                  can manage the micro details required

                  > Shopping habits, credit card penetration, internet
                  accessibility

                  > Know your market; your customers; your agent or
                  distributors; your competitors
 fst // www.fstthegroup.com
fst // Intelligent Environments // 2012




                                          Section 2
                                          Your brand


 fst // www.fstthegroup.com
fst //




                       The meaning of brand
                       > Your brand has a crucial role in realising your
                       dream

                       > Much, much more than a logo

                       > Brand is a cluster of values and associations

                       > Brand encompasses imagery, design, language
                       and behaviour to ideally deliver an emotional
                       message
 fst // www.fstthegroup.com
fst //




                  Why brand matters
                  “when your employees understand your brand
                  they sell your brand

                  when your customers engage with your brand
                  they buy your brand

                  and when your competition fears your brand
                  you win”

                  Richard Gray, Creative Director fst



 fst // www.fstthegroup.com
fst // UKTI presentation 2012




              Views from the market
              “Asian markets are driven by brand and relationship. Good
              branding is an essential component of launch – and that goes
              way beyond just a logo”
              Tim Pullan – Head of Technology & Outsourcing Asia at Taylor Vinters

              “We are selling innovative and revolutionary technology to world
              class organisations. Thanks to fst, our new brand sends out the
              right message and corporate profile to our target audience. I
              believe this will help to play a vital part in realising our business
              plans in SouthEast Asia and beyond”
              Jerry Lee Barber – Chief Executive Officer at Optitune




 fst // www.fstthegroup.com
fst //




                  Brand power
                  Looking at it another way – A good brand can help you to:


                  Become Rich AND Successful




 fst // www.fstthegroup.com
fst //




                       Great brands are…
                       > simple

                       > relevant

                       > consistent

                       > unique




 fst // www.fstthegroup.com
fst // Intelligent Environments // 2012




                                          Section 3
                                          Brand proposition


 fst // www.fstthegroup.com
fst //




                       What is a brand
                       proposition?
                       > It’s a succinct phrase or sentence that encapsulates
                       what your brand promises…

                       For example:

                       We partner our clients to deliver inspiring ideas and
                       creative



 fst // www.fstthegroup.com
fst //




                       Why do I need one?
                       > It’s a base on which to build your marketing plan and
                       marcomms activity

                       > It’s the essence of your brand

                       > It’s top of your brand triangle




 fst // www.fstthegroup.com
fst // UKTI presentation 2012




              What is your UK brand
              proposition?
              b
              > What is the compelling reason for your customers to want
              to buy your product or service in the UK. What are your
              values and benefits?

              > Will this work in SEA?

              > Which of the following do you have or need: a brand
              proposition: descriptor: tag line: elevator speech

 fst // www.fstthegroup.com
fst // Intelligent Environments // 2012




                                          Section 4
                                          Taking your brand to
                                          market




 fst // www.fstthegroup.com
fst // UKTI presentation 2012




              Is your brand in shape
              for SEA?
              > What messages need to be delivered to this region?

              > What marketing tools can you utilise or will have to
              produce?



 fst // www.fstthegroup.com
fst //




         Developing a marketing
         plan
         Having done your research you should know the following;

         -which country / countries you’re starting with

         - is there definitely a need for my product or service in this country?

         -how and where you’re going to produce and deliver your product
         or service

         - which elements of the marketing mix are available and relevant
         in the region

                   You are now in a position to develop your marketing plan to realise your
                   business plan
 fst // www.fstthegroup.com
fst // UKTI presentation 2012




              The ‘P’s’ of marketing
              p
              Based on E. Jerome McCarthy’s 4 p’s of
              marketing devised in 1960, there are now a few
              more…
              b
              > Product         > Place
              > Positioning     > Promotion
              > Price           > People
              > Passion         > Planet
              > Profit          > Profile
 fst // www.fstthegroup.com
fst // UKTI presentation 2012




              Considerations
              > Language / translation
              > Customer CRM / segmentation
              > Meanings of colours and numbers
              > Religious sensitivities and events
              > Avoid colloquialisms
              > Cultural differences
              > During Q4 of 2010, it is estimated that there were
              4.02 billion search queries in China of which Baidu
              had a market share of 56.6%. Google who?

 fst // www.fstthegroup.com
fst // UKTI presentation 2012




              Numbers and Colours
              > The Chinese consider 8 a very lucky number
              > Conversely, 4 is bad – car number plates with 4’s in
              are avoided
              > The Chinese consider red to convey good fortune
              and joy
              > White is the colour associated with death and
              mourning in China, but symbolizes purity in Thailand
              and Korea


 fst // www.fstthegroup.com
fst //




                Some potentially useful
                brand comms tools…
                > A ‘local’ website
                > SEO, PPC and social media campaigns
                > Advertisement (TV, radio or trade)
                > A video, motion graphic or animation explaining what you do
                > Exhibition stand
                > Company brochure
                > Speaker events




 fst // www.fstthegroup.com
fst // Intelligent Environments // 2012




                                          Section 5
                                          Our experience


 fst // www.fstthegroup.com
fst // UKTI presentation 2012




              Launch
              > Visa, a valued client, presented an opportunity
               for us to open an office in Asia Pacific
              > Feasibility study and planning from September 2010
              > Local agent appointed December 2010
              > UKTI assisted launch event, Singapore March 2011
              > Marketing collateral, website and business cards available
              for launch
              > Had a tactical Regis Office, Raffles Place



 fst // www.fstthegroup.com
fst // UKTI presentation 2012




              Progress
              > Moved to own dedicated office in Kampong Glam
              February 2012
              > Appointed medium weight designer 4 th June 2012
              > SEO and networking has broadened client base
              from just Visa to include…
              Avis, Bosch, Bridgestone, Singapore Turf Club,
              Optitune and Transcendent.
              > We are recruiting 2 new members of staff


 fst // www.fstthegroup.com
fst //




 fst // www.fstthegroup.com
fst //




 fst // www.fstthegroup.com
fst //




                Future
                > To develop new website to better reflect our current
                proposition
                > To develop an international network of regional associates
                > To demonstrate thought leadership and educate SEA clients
                in the value of highly considered design and branding
                > To grow a work force of excellent local talent
                > To develop fst SEA as a stand alone integrated creative
                agency
                > To open other international offices in Middle East and USA



 fst // www.fstthegroup.com
The Practical Toolkit for Doing
 Business in South East Asia
       Thursday 18th October
           The Kia Oval

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Thepracticaltoolkitfordoingbusinessinsoutheastasia 121128064706-phpapp02

  • 1. The Practical Toolkit for Doing Business in South East Asia Thursday 18th October The Kia Oval
  • 2. Connecting your business to Asia Banking Advice & Help 18 October, The Kia Oval, London. rbs.co.uk/international
  • 3. Agenda • Introduction • Concerns and Challenges • Mitigating Risk • Trade Cycle and Working Capital • How can RBS/Natwest help? • Innovations designed to help International trading businesses • Government Schemes for Exporters • Q&A rbs.co.uk 3 3
  • 4. Concerns and Challenges Potential Challenges for companies trading internationally • Time • Distance Risk Mitigation • Local business customs and practices • Ease and effectiveness of communication • Ability of the trading parties to meet their obligations • Trust Common Business Needs • ‘Plan B’ if something goes wrong? • Logistics • Insurance Finance Cash • Risks and risk management • Getting Paid rbs.co.uk/international 4
  • 5. Mitigating Risk Mitigating Risk Exporter Importer rbs.co.uk/international
  • 6. Trade Cycle and Working Capital Trade Cycle and Working Capital rbs.co.uk 6 6
  • 7. How can RBS/Natwest help? What support can a banking partner provide? Managing Risk Working Capital • Understanding a Businesses Trade Cycle • Trade Products Developing the • Trade Finance – to match the Trade Cycle and Working Capital need right solutions • New forms of finance – UKEF supported facilities • Accounts domiciled in Asia in local currency • Access to various international payment mechanisms • Visibility and electronic delivery rbs.co.uk 7
  • 8. How can RBS/Natwest help? RBS / Natwest can help • RBS is currently ranked among the top 10 Long History in Asia foreign banks in Asia We are present in 10 countries in the • We have 2,000 Electronic Channel Clients region, employing over 7,500 staff and and process more than 100,000 servicing over 75,000 accounts. transactions per day • We process more than 8 million cheques and issue over 23,000 Letters of Credit per Global Presence year in the region • Our Client Service is rated as one of the Best in Asia by our clients • Our local banking presence combined with our broad product capabilities and award- winning delivery channels have resulted in strong client relationships Branch/representative office; cash, clearing and trade capabilities Partner banks rbs.co.uk 8 8
  • 9. Helpful solutions and guidance for exporters/importers Rob Keller rbs.co.uk 9
  • 10. Innovations designed to help International trading businesses Help with getting paid on time • Debt collection service for open account trading in partnership with Atradius • 19 offices worldwide covering 40 countries • Nil cost to register for service • Upfront cost for each debt of £50-£100 • Success fee of between 4 & 30% A helping hand for Exporters • Creation of exporter’s documents - Invoices, Packing lists, Certificate of origin • Assistance in preparation of 3rd party documents (Insurance Certs, Bills of Lading, etc) • Follow-up with third party document providers rbs.co.uk/international
  • 11. Innovations designed to help International trading businesses Investing in your business – importing machinery • Secure the machinery without having to pay up-front • Minimises risks of international trade via Letter of Credit • One stop shop: Asset Finance automatically pays the Import Letter of Credit facility • Budget with certainty: a payment structure tailored to the business’ needs Helping businesses secure export funding • Risk sharing between the banks and the government (up to 90%) • Most popular schemes: Bond Support Scheme & Export Working Capital Scheme • Conditions: 20% UK originated & exports to non-OECD countries • Speak to us or UK Export Finance at an early stage rbs.co.uk/international
  • 12. Government Schemes for Exporters Help & Guidance • Local experts & an ‘International’ Hotline 0800 210 0235 • Guide to International Trade • Internet (Education & tools): www.natwest.com/international www.rbs.co.uk/international rbs.co.uk/international
  • 13. The Practical Toolkit for Doing Business in South East Asia Thursday 18th October The Kia Oval
  • 14. LEGAL GUIDANCE UKABC, UKTI & RBS 18 October 2012 Business | Individual | Not for Profit 14 www.taylorvinters.com www.taylorvinters.com
  • 15. Taylor Vinters LLP: Taylor Vinters LLP: Our story Environment Set-up •Cambridge, London and •Cambridge, London and Singapore Singapore •Technology, investment •Technology, investment and private wealth and private wealth •Focus on hi-growth tech •Focus on hi-growth tech Future Tax companies and MNCs in companies and MNCs in SE Asia SE Asia •In Singapore 33years •In Singapore years •Opened full-time office •Opened full-time office 2011 2011 Doing deals Networking Me: Me: •Technology lawyer •Technology lawyer •International practice •International practice •Strategic leadership •Strategic leadership Talent Launching Funding LAWYERS WITH A CAMBRIDGE ATTITUDE Business | Individual | Not for Profit 15 www.taylorvinters.com
  • 16. Our story Environment Set-up •• Legal systems Legal systems •• IP protection IP protection •• Governance Governance and stability and stability Future Tax •• Approach to Approach to contracting contracting •• Attitude to rule Attitude to rule Doing deals Networking of law of law •• Reality of Reality of enforceability enforceability Talent Launching Funding LAWYERS WITH A CAMBRIDGE ATTITUDE Business | Individual | Not for Profit 16 www.taylorvinters.com
  • 17. Our story Environment Set-up • • Soft or hard landing? Soft or hard landing? • • Documenting Documenting partnerships partnerships • • Corruption and Corruption and bribery compliance bribery compliance Future Tax • • Transparency & ease Transparency & ease of set up of set up • • Immigration Immigration • • Regulated sectors Regulated sectors need extra care need extra care Doing deals Networking • • Issues arise on Issues arise on transition transition • • Plan for evolution of Plan for evolution of your business your business structure structure Talent Launching Funding LAWYERS WITH A CAMBRIDGE ATTITUDE Business | Individual | Not for Profit 17 www.taylorvinters.com
  • 18. LAWYERS WITH A CAMBRIDGE ATTITUDE Business | Individual | Not for Profit 18 www.taylorvinters.com
  • 19. LAWYERS WITH A CAMBRIDGE ATTITUDE Business | Individual | Not for Profit 19 www.taylorvinters.com
  • 20. •• Key driver in Key driver in Our story Environment Set-up choice of location choice of location •• Regime and Regime and incentives are incentives are equally important equally important Future Tax •• Corporation tax Corporation tax rates rates •• R&D tax relief R&D tax relief •• Personal tax rates Personal tax rates Doing deals Networking •• Treatment of Treatment of dividends & capital dividends & capital gains gains •• Withholding tax Withholding tax •• Double taxation Double taxation Talent Launching Funding treaties treaties LAWYERS WITH A CAMBRIDGE ATTITUDE Business | Individual | Not for Profit 20 www.taylorvinters.com
  • 21. LAWYERS WITH A CAMBRIDGE ATTITUDE Business | Individual | Not for Profit 21 www.taylorvinters.com
  • 22. •• World-class networking World-class networking Our story Environment Set-up cities cities • • Britcham Britcham • • Amcham Amcham • • Eurocham Eurocham • • Business development Business development culture culture • • Centres for conference Centres for conference Future Tax activity activity • • Transport hubs Transport hubs Doing deals Networking Talent Launching Funding LAWYERS WITH A CAMBRIDGE ATTITUDE Business | Individual | Not for Profit 22 www.taylorvinters.com
  • 23. • • Private vs public funding Private vs public funding Our story Environment Set-up • • Smaller-name investment Smaller-name investment funds and angels funds and angels • • Government remains aa Government remains major source of funding major source of funding • • Check industrial policy Check industrial policy • • Legally complex Legally complex Future Tax Doing deals Networking Talent Launching Funding LAWYERS WITH A CAMBRIDGE ATTITUDE Business | Individual | Not for Profit 23 www.taylorvinters.com
  • 24. • • Hard or soft landing? Hard or soft landing? Our story Environment Set-up • • Due diligence and Due diligence and documentation documentation • • Service vs Product Service vs Product businesses businesses • • Commitment Commitment Future Tax • • Brand and credibility Brand and credibility vital vital • • Relationships will Relationships will take time take time • • Local Local Doing deals Networking partners/employees partners/employees important important • • Regional strategy Regional strategy Talent Launching Funding LAWYERS WITH A CAMBRIDGE ATTITUDE Business | Individual | Not for Profit 24 www.taylorvinters.com
  • 25. •• Expat vs local? Expat vs local? Our story Environment Set-up •• Immigration Immigration •• Check where you Check where you sit with industrial sit with industrial policy policy Future Tax •• Brand and Brand and credibility vital to credibility vital to recruitment recruitment •• Light-weight Light-weight Doing deals Networking employment employment protection protection •• Churn issues Churn issues •• Reward and Reward and remuneration remuneration Talent Launching Funding •• Expat tax Expat tax LAWYERS WITH A CAMBRIDGE ATTITUDE Business | Individual | Not for Profit 25 www.taylorvinters.com
  • 26. • • Generally aahighly Generally highly Our story Environment Set-up sophisticated market sophisticated market • • Process more Process more important than important than contract contract • • Discipline Discipline Future Tax • • Take care with Take care with negotiation style negotiation style • • Anticipate face to Anticipate face to face negotiation face negotiation • • Use of intermediaries Use of intermediaries Doing deals Networking • • Some specialised Some specialised areas may require areas may require you to educate the you to educate the market market Talent Launching Funding LAWYERS WITH A CAMBRIDGE ATTITUDE Business | Individual | Not for Profit 26 www.taylorvinters.com
  • 27. • • Emerging markets Emerging markets Our story Environment Set-up building legal building legal infrastructure infrastructure • • Improvements in IP Improvements in IP protection and protection and enforcement enforcement Future Tax • • Polarisation of choice Polarisation of choice of law of law • • Singapore and HK Singapore and HK will dominate dispute will dominate dispute forum forum Doing deals Networking • • Shift away from trade Shift away from trade protectionism protectionism • • Move towards Move towards tightening of tightening of immigration rules immigration rules Talent Launching Funding LAWYERS WITH A CAMBRIDGE ATTITUDE Business | Individual | Not for Profit 27 www.taylorvinters.com
  • 28. The Practical Toolkit for Doing Business in South East Asia Thursday 18th October The Kia Oval
  • 29. Doing Business in Southeast Asia Strategic Planning and Risk Assessment Chris Torrens
  • 30. Southeast Asia – risk environment  Divergent political, regulatory and legal systems  Mix of resource, manufacturing and service economies  Unified by FDI-fuelled growth  Big Brother China is watching – strategic importance 1
  • 31. Macro to micro: risks in Southeast Asia  Exposure to international regulation (e.g. FCPA) Transnational risk  Risks at export destination  Embargoes and sanctions  Political risk Country risk  Operational risk  Regulatory risk  Sector-specific regulatory risk Sector risk  Appropriation risk  Operational risk  Ownership structure Corporate risk  Related party transactions  Corporate governance  Fraud and corruption risk Human Capital risk  Political exposure  Reputational risks  Natural disasters Event risk  Civil and workforce unrest  M&A events 1
  • 32. Key points for foreign companies – SMEs included • Single largest risk stems from anti-bribery legislation • Private companies as well as public ones • Passive as well as active bribery • Extra-territorial reach • Corporate failure to prevent bribery: you can’t outsource corruption, and ignorance is no defence • Remember: • Know your partner/customer/vendor/supplier: due diligence • Tone from the top • Get your dirty washing out: listen to local manager problems • Create and maintain code of conduct/business integrity principles • Communicate policies • Create mechanisms for disclosing • Be clear on facilitation payments
  • 33. Indonesia • Sector risks Challenges for business • Nationalist political agendas versus •Creaking infrastructure business pragmatism •Persistent and entrenched corruption • Reactive regulation – business/politics nexus • Licensing problems and appropriation risk •Difficulty of doing business – 129 out • Corporate risks of 183 in World Bank Index • Who owns the business, really? •Complex regulatory environment • Is the company’s plan really aligned with •Terrorism and natural disasters - your investment? though not a major concern for • Human capital risks business • Where’s your money and what was it used •More remote regions pose greater for? challenges • What happens if that “well-connected” •Health risk issues company is no longer so connected? • Reputational risk eg environmental damage
  • 34. Vietnam Overview •Economy dominated by inefficient state sector •Double digit inflation – Dong devalued 6 times since 2008 •Opportunities: • Export-focused manufacturing expanding • Fragmented FMCG market ripe for consolidation • Infrastructure under-invested (and dominated by Japanese investors) Key risks •Ongoing economic reform initiatives face political opposition •Ad-hoc approach to policy-making – economic volatility •Endemic corruption à la China • ownership structures opaque • supply chains complex •Legal fragility: poorly defined laws patchily enforced
  • 35. Myanmar Overview •Reforms are real and will continue – but not a smooth process •Significant questions over political sustainability, especially 2015 •Economic reform complex and difficult – managing expectations •Hard and soft infrastructure severely lacking •New foreign investment law will help – but it remains a highly- challenging business environment Key risks •Under-developed foreign investment environment •Opaque ownership structures – links to leadership •Fraud and malpractice widespread •Investor enthusiasm far ahead of reality – political, operational and infrastructure challenges remain 1
  • 36. Associated parties: spotting red flags  Wants to be paid offshore  Lacks appropriate professional qualifications or experience  Recommended by the government official with whom you’re negotiating  Close personal links with politicians, officials  Asks for extra payment for ‘special services’  Promises services that are ‘impossible’  Damaging press reports or questionable reputation in the market place  Seems to be in financial difficulties
  • 38. The Practical Toolkit for Doing Business in South East Asia Thursday 18th October The Kia Oval
  • 39. The University of Nottingham Social and Cultural Understanding The practical toolkit for setting-up business in South East Asia
  • 40. Truly Global University •4 UK Campuses; 2 international Campuses •First UK University to establish in Malaysia (2003) and China (2006) •42,000 students -One of the largest international student communities •4,800 in Malaysia •5,500 in China •9,000 international students in the UK
  • 41. Importance of Social and Cultural Understanding - Our experience •Develops our specific local knowledge in each South East Asian country •Helps us engage appropriately with existing and aspiring students •Improves and enhances the ‘The Nottingham Experience’ •Enhances our relationship building with decision makers, institutions and individuals •Promotes effective communication at all levels •Improves business etiquette when working with industry
  • 42. Respecting religious and cultural traditions Importance of pre-departure research •Respecting religious observances e.g. Ramadan •Know key festival and holiday dates e.g. Lunar New Year; National Days •Respect and use titles e.g. Tan Sri; Dato’ •Drink and dietary obligations •Personal greetings
  • 43. Successful Meetings •Research attendees and identify most senior person •Ensure ‘like for like’ seniority •Gifts-small and generally wrapped •Prepare business cards with as much detail as possible including academic titles •Expect informalities at the beginning •Address responses to the most senior person •Calm and engaged-maintain ‘face’ •Posture •Do not push too hard for a decision
  • 44. Successful Meetings (cont’d) •Dress code-Generally business attire but expectations differ •Dinner •See dinner as part of the meeting •Develop the relationship, bring in more personal information •Be aware of hosts dietary obligations
  • 45. Importance of language •Differing levels of spoken English across SE Asian countries-find out before •What does ‘Yes’ mean? •Indirect language conveying bad news •Clarify for what is expected or required •Using Interpreters •Professional interpreters; students •Brief and share presentation well before meeting •Clarify technical terms •Debrief after the meeting
  • 46. Successful longer term business •Engage with the right people-both key decision makers and those on a day to day basis •Role of contracts •Importance of the team •Focus on the relationship not the current problem •Spend time in the host country •Maintain contact formally and informally
  • 47. Investment in social and cultural training •Constantly learning about social and cultural issues •Develop links with the host country •Interns; Studentships •Attend events and network with visiting delegations •Spend time with your customers through visiting and hosting
  • 48. Thank You Jason Feehily Head-Asia Business Centre jason.feehily@nottingham.ac.uk @AsiaBusinessCtr
  • 49. The Practical Toolkit for Doing Business in South East Asia Thursday 18th October The Kia Oval
  • 50. fst // UKTI presentation // 2012 prepared for // practical toolkit delegates presented by // Craig Watson Brand and marketing planning for Southeast Asia Speaker notes for UKTI practical toolkit for doing business in Southeast Asia fst // www.fstthegroup.com
  • 51. fst // Why am I here? > Brand expert > Broad experience of sales and marketing knowledge > Some experience of SouthEast Asia market fst // www.fstthegroup.com
  • 52. fst // UKTI presentation 2012 Presentation focus… > The SEA market > Brand and it’s potential role > Defining a brand proposition > Communicating your brand proposition / taking your brand to market > Our experience fst // www.fstthegroup.com
  • 53. fst // Who are we? > fst is an integrated creative agency > We partner our clients to deliver inspiring ideas and creative > Established 20 years ago, fst currently employ around 50 people > fst opened the Singapore office March 2011 fst // www.fstthegroup.com
  • 54. fst // What fst stands for > free spirited thinkers fst // www.fstthegroup.com
  • 55. fst // Section 1 The SEA market fst // www.fstthegroup.com
  • 56. fst // UKTI presentation 2012 Plans for SouthEast Asia > What is your vision for this region? > What countries in the region do you want to target? > What do want to achieve? > How are you going to get there? fst // www.fstthegroup.com
  • 57. fst // Market complexities > Disparity of economies from super rich (Singapore in top 5) to very poor (Cambodia -141st out of 183 listed countries)* NB. UK ranked 22 > Resourcefulness – in this region if they can buy cheaper or do it themselves they will > There are around 18,000 Indonesian islands, speaking 725 different languages. They do however have the 4 th largest population in the world at around 238m *World bank ranking 2005-11, Wikipedia list of countries by GDP per capita http://en.wikipedia.org/wiki/List_of_countries_by_GDP_%28PPP%29_per_capita fst // www.fstthegroup.com
  • 58. fst // ASEAN 10 > The Association of SouthEast Asian Nations comprises Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand, Vietnam > They combine to offer the world’s 4th largest single market fst // www.fstthegroup.com
  • 59. fst // Research is key > Research as much as possible before you develop a marketing plan. > UKTI very helpful with the macro support, but only you can manage the micro details required > Shopping habits, credit card penetration, internet accessibility > Know your market; your customers; your agent or distributors; your competitors fst // www.fstthegroup.com
  • 60. fst // Intelligent Environments // 2012 Section 2 Your brand fst // www.fstthegroup.com
  • 61. fst // The meaning of brand > Your brand has a crucial role in realising your dream > Much, much more than a logo > Brand is a cluster of values and associations > Brand encompasses imagery, design, language and behaviour to ideally deliver an emotional message fst // www.fstthegroup.com
  • 62. fst // Why brand matters “when your employees understand your brand they sell your brand when your customers engage with your brand they buy your brand and when your competition fears your brand you win” Richard Gray, Creative Director fst fst // www.fstthegroup.com
  • 63. fst // UKTI presentation 2012 Views from the market “Asian markets are driven by brand and relationship. Good branding is an essential component of launch – and that goes way beyond just a logo” Tim Pullan – Head of Technology & Outsourcing Asia at Taylor Vinters “We are selling innovative and revolutionary technology to world class organisations. Thanks to fst, our new brand sends out the right message and corporate profile to our target audience. I believe this will help to play a vital part in realising our business plans in SouthEast Asia and beyond” Jerry Lee Barber – Chief Executive Officer at Optitune fst // www.fstthegroup.com
  • 64. fst // Brand power Looking at it another way – A good brand can help you to: Become Rich AND Successful fst // www.fstthegroup.com
  • 65. fst // Great brands are… > simple > relevant > consistent > unique fst // www.fstthegroup.com
  • 66. fst // Intelligent Environments // 2012 Section 3 Brand proposition fst // www.fstthegroup.com
  • 67. fst // What is a brand proposition? > It’s a succinct phrase or sentence that encapsulates what your brand promises… For example: We partner our clients to deliver inspiring ideas and creative fst // www.fstthegroup.com
  • 68. fst // Why do I need one? > It’s a base on which to build your marketing plan and marcomms activity > It’s the essence of your brand > It’s top of your brand triangle fst // www.fstthegroup.com
  • 69. fst // UKTI presentation 2012 What is your UK brand proposition? b > What is the compelling reason for your customers to want to buy your product or service in the UK. What are your values and benefits? > Will this work in SEA? > Which of the following do you have or need: a brand proposition: descriptor: tag line: elevator speech fst // www.fstthegroup.com
  • 70. fst // Intelligent Environments // 2012 Section 4 Taking your brand to market fst // www.fstthegroup.com
  • 71. fst // UKTI presentation 2012 Is your brand in shape for SEA? > What messages need to be delivered to this region? > What marketing tools can you utilise or will have to produce? fst // www.fstthegroup.com
  • 72. fst // Developing a marketing plan Having done your research you should know the following; -which country / countries you’re starting with - is there definitely a need for my product or service in this country? -how and where you’re going to produce and deliver your product or service - which elements of the marketing mix are available and relevant in the region You are now in a position to develop your marketing plan to realise your business plan fst // www.fstthegroup.com
  • 73. fst // UKTI presentation 2012 The ‘P’s’ of marketing p Based on E. Jerome McCarthy’s 4 p’s of marketing devised in 1960, there are now a few more… b > Product > Place > Positioning > Promotion > Price > People > Passion > Planet > Profit > Profile fst // www.fstthegroup.com
  • 74. fst // UKTI presentation 2012 Considerations > Language / translation > Customer CRM / segmentation > Meanings of colours and numbers > Religious sensitivities and events > Avoid colloquialisms > Cultural differences > During Q4 of 2010, it is estimated that there were 4.02 billion search queries in China of which Baidu had a market share of 56.6%. Google who? fst // www.fstthegroup.com
  • 75. fst // UKTI presentation 2012 Numbers and Colours > The Chinese consider 8 a very lucky number > Conversely, 4 is bad – car number plates with 4’s in are avoided > The Chinese consider red to convey good fortune and joy > White is the colour associated with death and mourning in China, but symbolizes purity in Thailand and Korea fst // www.fstthegroup.com
  • 76. fst // Some potentially useful brand comms tools… > A ‘local’ website > SEO, PPC and social media campaigns > Advertisement (TV, radio or trade) > A video, motion graphic or animation explaining what you do > Exhibition stand > Company brochure > Speaker events fst // www.fstthegroup.com
  • 77. fst // Intelligent Environments // 2012 Section 5 Our experience fst // www.fstthegroup.com
  • 78. fst // UKTI presentation 2012 Launch > Visa, a valued client, presented an opportunity for us to open an office in Asia Pacific > Feasibility study and planning from September 2010 > Local agent appointed December 2010 > UKTI assisted launch event, Singapore March 2011 > Marketing collateral, website and business cards available for launch > Had a tactical Regis Office, Raffles Place fst // www.fstthegroup.com
  • 79. fst // UKTI presentation 2012 Progress > Moved to own dedicated office in Kampong Glam February 2012 > Appointed medium weight designer 4 th June 2012 > SEO and networking has broadened client base from just Visa to include… Avis, Bosch, Bridgestone, Singapore Turf Club, Optitune and Transcendent. > We are recruiting 2 new members of staff fst // www.fstthegroup.com
  • 80. fst // fst // www.fstthegroup.com
  • 81. fst // fst // www.fstthegroup.com
  • 82. fst // Future > To develop new website to better reflect our current proposition > To develop an international network of regional associates > To demonstrate thought leadership and educate SEA clients in the value of highly considered design and branding > To grow a work force of excellent local talent > To develop fst SEA as a stand alone integrated creative agency > To open other international offices in Middle East and USA fst // www.fstthegroup.com
  • 83. The Practical Toolkit for Doing Business in South East Asia Thursday 18th October The Kia Oval

Editor's Notes

  1. Introduction and welcome
  2. Time 30 mins 15 - 20 mins presentation with a few slides to create an overview of key areas for consideration 10 - 15 mins debate / Q's - what do you want to know? Intro RG DS/RK We’ll talk a little about the Concerns and Challenges companies face when tradining overseas – e.g. risk of non payment We’ll cover a little about how support from your banking partner can help crystalise the risks, map out and support with the impact on cash flow and help, help you open accounts overseas, and highlight some innovations that will provide further assistance Discuss the Govt schemes provided through UK Export Finance to help the UK’s exporters
  3. Common customer cash needs: Convenient and efficient settlement Balance and transaction visibility understanding what money is where and identify investment opportunities Ability to centralise cash to manage it effectively Offset borrowing and cash balances move money across boundaries cost-effectively invest surpluses to optimise returns and get the ‘right side’ of interest & exchange rate fluctuations Comprehensive, local banking services for example, to support overseas offices Common finance requirements for international trade: In principle no different from domestic requirements in some ways but the length of a trade transaction is extended and uniquely linked to underlying risks. Funding working capital (debtors, creditors, stock) Funding for asset purchase (often requires additional bank support)
  4. Stress importance of understanding the trade timeline and how 'cashflow calculator' can support in this respect. Mention about cashflow calculator being showcased during the networking time
  5. Working capital is simply the sum of all of your trades as illustrated by the transaction life cycles Export transactions are typically offering a higher profit margin but also have a longer life cycle than domestic transactions When devising financing plans: - negotiate extended terms with your suppliers where possible - Offer vendor finance - extended terms to your customers to get the contract - Consult with your International Trade specialist early , prior to negotaitions and during the process - Opportunity to discount / invoice finance/factoring - the right structure will support your cashflow needs - Liquidity is key
  6. Notes per slide - suggest delivered by Neekesh
  7. Features: Risk sharing between RBS & ECGD Exports have to be outside OECD developed markets Banks will be indemnified for risk sharing of up to 90% Exporters eligibility will be subject to our normal transactional due diligence No minimum contract value 20% of contracts must be UK Originated