Talk showing the key learnings about building up the community of the award winning "The Settlers Online" free to play browser mmo

1. 1
All
Informa+on
for
presenta+on
use
only,
usage
only
with
permission
of
Blue
Byte
Germany

2. 2
All
Informa+on
for
presenta+on
use
only,
usage
only
with
permission
of
Blue
Byte
Germany

3. All
Informa+on
for
presenta+on
use
only,
usage
only
with
permission
of
Blue
Byte
Germany

4. We try to give answers to:
1. How we setup our service to provide good service experience
2. How our community changed our communication philosophies
3. How trying good can turn bad
4. How bad news can do good
4
All
Informa+on
for
presenta+on
use
only,
usage
only
with
permission
of
Blue
Byte
Germany

5. 5
All
Informa+on
for
presenta+on
use
only,
usage
only
with
permission
of
Blue
Byte
Germany

6. CL
community
lead
@Blue
Byte
offices
CM
CM
CM
community
community
community
manager
DE
manager
EN
manager
XX
Chat
Mods
Forum
Mods
Mods
Mods
@Community
All
Informa+on
for
presenta+on
use
only,
usage
only
with
permission
of
Blue
Byte
Germany

7. SL
support
lead
@Blue
Byte
offices
SR
VS
support
VIP
support
Support
Support
All
Informa+on
for
presenta+on
use
only,
usage
only
with
permission
of
Blue
Byte
Germany

8. Live
Ops
BI
SL
MarkeHng
CL
VS
IT
CM
DE
CM
EN
CM
XX
Mood
Reports
Com.
Reports
Fast
track
DEV
Moderators
All
Informa+on
for
presenta+on
use
only,
usage
only
with
permission
of
Blue
Byte
Germany

9. 9
All
Informa+on
for
presenta+on
use
only,
usage
only
with
permission
of
Blue
Byte
Germany

10. All
Informa+on
for
presenta+on
use
only,
usage
only
with
permission
of
Blue
Byte
Germany

11. All
Informa+on
for
presenta+on
use
only,
usage
only
with
permission
of
Blue
Byte
Germany

12. 12
All
Informa+on
for
presenta+on
use
only,
usage
only
with
permission
of
Blue
Byte
Germany

13. All
Informa+on
for
presenta+on
use
only,
usage
only
with
permission
of
Blue
Byte
Germany

14. All
Informa+on
for
presenta+on
use
only,
usage
only
with
permission
of
Blue
Byte
Germany

15. 15
All
Informa+on
for
presenta+on
use
only,
usage
only
with
permission
of
Blue
Byte
Germany

16. All
Informa+on
for
presenta+on
use
only,
usage
only
with
permission
of
Blue
Byte
Germany

17. All
Informa+on
for
presenta+on
use
only,
usage
only
with
permission
of
Blue
Byte
Germany

18. All
Informa+on
for
presenta+on
use
only,
usage
only
with
permission
of
Blue
Byte
Germany

19. 19
All
Informa+on
for
presenta+on
use
only,
usage
only
with
permission
of
Blue
Byte
Germany

20. All
Informa+on
for
presenta+on
use
only,
usage
only
with
permission
of
Blue
Byte
Germany

21. All
Informa+on
for
presenta+on
use
only,
usage
only
with
permission
of
Blue
Byte
Germany

22. 22
All
Informa+on
for
presenta+on
use
only,
usage
only
with
permission
of
Blue
Byte
Germany

23. All
Informa+on
for
presenta+on
use
only,
usage
only
with
permission
of
Blue
Byte
Germany

24. All
Informa+on
for
presenta+on
use
only,
usage
only
with
permission
of
Blue
Byte
Germany

25. 25
All
Informa+on
for
presenta+on
use
only,
usage
only
with
permission
of
Blue
Byte
Germany

26. All
Informa+on
for
presenta+on
use
only,
usage
only
with
permission
of
Blue
Byte
Germany

27. All
Informa+on
for
presenta+on
use
only,
usage
only
with
permission
of
Blue
Byte
Germany

28. 28
All
Informa+on
for
presenta+on
use
only,
usage
only
with
permission
of
Blue
Byte
Germany

29. All
Informa+on
for
presenta+on
use
only,
usage
only
with
permission
of
Blue
Byte
Germany

30. All
Informa+on
for
presenta+on
use
only,
usage
only
with
permission
of
Blue
Byte
Germany

31. 31
All
Informa+on
for
presenta+on
use
only,
usage
only
with
permission
of
Blue
Byte
Germany

32. All
Informa+on
for
presenta+on
use
only,
usage
only
with
permission
of
Blue
Byte
Germany

33. All
Informa+on
for
presenta+on
use
only,
usage
only
with
permission
of
Blue
Byte
Germany

34. All
Informa+on
for
presenta+on
use
only,
usage
only
with
permission
of
Blue
Byte
Germany

35. 35
All
Informa+on
for
presenta+on
use
only,
usage
only
with
permission
of
Blue
Byte
Germany

36. All
Informa+on
for
presenta+on
use
only,
usage
only
with
permission
of
Blue
Byte
Germany

37. Blue
Byte
is
looking
for
programmers
to
work
on
the
next
online
games!
Contact
jobs@bluebyte.de
37
All
Informa+on
for
presenta+on
use
only,
usage
only
with
permission
of
Blue
Byte
Germany