Building brand credibility is essential throughout the customer journey, revolving around effective loyalty programs that reward customers and foster emotional connections. Strategic features like gamification, personalized rewards, referrals, and customer engagement initiatives can enhance loyalty and foster brand advocacy. Ultimately, brands should focus on customer care and engagement rather than just selling products to establish strong credibility.

1. Build brand credibility with efficient
loyalty programs
A quick go through!
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2. Why is building brand credibility
important?
❏ Brand credibility should be established at every point in your customer
journey.
❏ Branding isn't just about how a company looks, but it is a way in which
brands can present themselves and dictate to their customers in believing
who they are.
❏ Thus, developing a strategy for improving brand credibility will help build
brand identity.

3. How loyalty and reward platform helps to
build brand credibility ?
❏ Loyalty programs is a great strategy adopted by brands for multiple
benefits.
❏ Loyalty programs helps brands reward their customers in different forms
such as points, coupons, discounts, etc.
❏ This helps brands to create an emotional bond with customers, thus
enhancing brand credibility.

4. 05
Reviews
04
Referrals
03
Personalized
rewards
02
Gamification
01
Achievable
rewards
Loyalty platform features for enhancing
brand credibility

5. 10
Communities
09
Customer
satisfaction
metrics
08
Social media
engagement
07
Surprise loyal
customers
06
Share customer
stories

6. ❏ A great way to improve customer loyalty is by offering them rewards for
the time and money they spend on your brand.
❏ Give customers a clear understanding on how they can earn rewards for
their purchases and provide them an easy and straightforward way for
redemption.
❏ Motivate customers for repurchases by offering product samples, free
shipping, special subscription offers, etc.
Design achievable rewards
01

7. ❏ Enhance customer engagement with gamified loyalty programs.
❏ Motivate them to achieve milestones and leadership by introducing
different challenges.
❏ Prompt them to share their achievements on their social handles which
helps brands to gain more attention.
Gamification
02

8. ❏ Brands can segment their customers based on their interests and provide
personalized rewards.
❏ Let customers know their achievements by providing them a personalized
dashboard that display their achievements and rewards.
❏ Encourage them to create their own personalized referral code to invite
their circle of friends.
Personalized rewards
03

9. ❏ Referral marketing is one of the most effective ways to grow your customer
base and a key component for building a strong customer-centric culture.
❏ Brands should motivate both the referrer as well as the referral by
providing them with attractive incentives.
❏ Brands should encourage repeat referral programs so that they can
increase their rate of loyal customers.
Referrals
04

10. ❏ For any brands, reviews plays a major role in building brand credibility.
❏ Encourage your customers to share their product experience and brand
mentions by offering them with attractive rewards.
❏ Brands should create review tiers that reward their customers whenever
they achieve a new tier.
Reviews
05

11. ❏ Sharing customers’ real time product experiences help brands to attract
more customers.
❏ Brands should reward their customers for sharing stories in any form such
as reviews, feedback, etc and reward them with tags or badges.
❏ Also motivate customers to share their experience socially since social
proof makes a positive impact for brands credibility.
Customer stories
06

12. ❏ Loyal customers are the backbone of a brand and they are also a key driver
for increasing customer retention rates.
❏ Provide incentive for this group of customers, by offering them priority
access to events and workshops, or creating a tiered system that reward
them for their purchases.
❏ Also, surprise them with personalized goodies so that they stay closer with
your brand.
Surprise most loyal customers
07

13. ❏ Brands should acknowledge customer efforts and achievements publicly.
❏ Offer them with rewards or gifts for sharing their reviews or for
engagements that enhance brand advocacy.
❏ Solve their concerns and doubts and encourage them thoroughly with live
product launches and exclusive Q&A sessions.
08 Social media engagement

14. ❏ Brands should constantly monitor customer engagement levels on all
channels and implement strategies to improve it.
❏ Customer satisfaction surveys should be conducted to monitor their
responses.
❏ Connect loyalty dashboard with brand’s website traffic and customer
activity to monitor customer engagement.
09 Customer satisfaction metrics

15. ❏ Brands should engage their customers based on their interests.
❏ Constantly run surveys and collect feedbacks from customers so that
brands can improve their strategy.
❏ Encourage community participation of customers by rewarding them with
points or rewards.
10 Build communities

16. Summary
Building brand credibility starts with recognizing that your company's value isn't
in what you are selling, but rather how much you care about your customers.
Creating robust loyalty programs help brands to keep customers engaged and
make sure they are rewarded for their efforts.

17. THANK YOU!
For more information:
https://www.retyn.ai/use-cases/build-brand-credibility