The Medicare Member Webinar Slide Deck 2024

CONFIDENTIAL & PROPRIETARYINFORMATION.
©2024 MVP Health Care.All RightsReserved.
February 2024
Welcome Members!

©2021 MVP Health Care
Classified as Confidential
• Meet our care guides
What We’ll Discuss Today
Care Guides
Gia
Extra Benefits
• A guide to your health & your health plan
• Medicare Part D Coverage
• OTC Benefit
• Be Well Rewards
• Dental, Eyewear, Hearing and
Transportation Benefits
• Well-Being Extras
Resources
• Available at mvphealthcare.com/MVPresources
• Contact information and hours of operation overview

©2021 MVP Health Care
Classified as Confidential
All the resources discussed
can be found at:
mvphealthcare.com/MVPresources

On your side
Our expert Care Guides are your resource
for personalized support.
Get help with:
• Understanding your benefits
• Scheduling appointments
• Coordinating prior authorizations
• Managing prescriptions
• And more!
Meet Our Care Guides
Johnny T.
Medicare Care
Guide

Care Guide Welcome Call
By now, you may have already received your
Welcome Call from a member of our Care Guide
team. If it has been more than 90 days after you
enrolled and you are still waiting on your
Welcome Call, please call us at:
1-844-232-9687
Members new to MVP will receive a Welcome Call from a Care Guide to review your
benefits and answer any questions you may have. During this call, we'll discuss
important topics of your plan, including:
• Transition of care
• Part D benefit overview
• How to maximize all the supplemental benefits
included in your plan

With Gia by MVP, you’ve got a guide to your
health and your health plan
Gia connects you with a doctor in minutes for
$0 virtual care services, available 24/7
Get help with an urgent care need,
chronic condition, medications, or lab test
Gia also connects you to your health plan,
with access to your MVP ID cards, claims,
and our wide network of providers
6
Wherever Life Takes You, Take Gia®
Access Gia online on
your computer or on
your phone in the
Gia by MVP mobile app
MVP virtual care services through Gia are available at no cost-share for most
members. In-person visits and referrals are subject to cost-share per plan.

• You’ll need your MVP Member ID card to create an account
• You can use the same email address and password to access Gia
online and in the mobile app, or try social sign-in through Google,
Facebook, or Apple
• Once you’re set up, sign in fast with optional fingerprint or facial
recognition
7
How to Access Gia
Sign in Online
• Visit my.mvphealthcare.com
Download the Gia Mobile App
• Visit GoAskGia.com to download the
Gia by MVP mobile app, or
• Scan the code below using the camera
on your mobile device, or
• Search for Gia by MVP in the App Store®
or Google Play

• View and share your MVP Member ID
cards with doctors and family
• Pay premium bills, set up AutoPay, and
view invoices
• Find medical, dental, and pharmacy claims
• Search for an in-person doctor or facility
that participates with your plan
• Get an overview of your coverage,
including medical, dental, vision, and
pharmacy plans
Gia is a Guide to Your Health Plan

Looking to cut down on the materials you receive
in the mail? Go Paperless!
Sign in to Gia to set your Communication Preferences:
• Sign in at my.mvphealthcare.com, then under
Important Links, select Communication Preferences,
or
• Sign in to the Gia by MVP mobile app, then tap
Menu in the lower right corner, then
Profile and Settings
Select Go Paperless! to receive certain plan
information via email instead of physical mail
Please note – we are required by law to send some plan
documents via postal mail.
9
Set Your Communication Preferences!

Use Gia for Virtual Care When You…
• Need urgent care
• Are traveling, are living away from home for a few
months, or live in a rural area
• Cannot get in with your PCP in a timely manner
• Are transitioning home from the hospital
• Need care after most in-person facilities are closed
• Do not have transportation
• Have a new health issue and are not sure where to start
10
Start with Gia!

• Cough, stuffy nose, congestion, fever
• Sore throat or difficulty swallowing
• Urgent support for anxiety or depression
• Possible ear infection
• Muscle or joint pain
• Nausea, stomach pain, or bowel/urinationconcerns
• Mild allergic reaction and skin irritations
• Insect or tick bites
• Minor injuries, cuts, scrapes, burns
• Or just a general icky feeling that would make you think
about going to urgent care
11
Consider Gia for Urgent Care Needs
If you have a life-threatening emergency, call 911.

• Get advice on health topics like vaccines, medications, high blood
pressure, COVID-19, and quitting smoking
• Have a preventive care visit (check-up) with a primary care
provider (PCP) or a visit when you cannot get in with your PCP
• Request a medication or refill
• Get help managing conditions like diabetes, heart disease, COPD,
asthma, and depression
• Get treatment for a sexually transmitted infection
• Need help with screenings and lab tests, including routine blood
work, diabetes tests, colorectal and breast cancer screenings,
hypertension screenings
• And more!
12
Consider Gia for Everyday Care, too

Step1
Open the Gia app and select Virtual Care
Step2
Select the virtual care option that makes sense for you:
Urgent Care
• For urgent care, our urgent virtual care partner, UCM Digital Health (UCM), can send an
ambulance or make sure you get to the emergency room if needed
EverydayHealth Care
• To help manage things like anxiety, stress, grief, or alcohol/substance use, our virtual
primary care partner, Galileo, offers a behavioral health therapy program to MVP
members
BehavioralHealth Care
• For ongoing therapy and medication management to help support moderate-to-severe
conditions like anxiety, depression, trauma, or addiction, our virtual care partner,
myVisitNow, lets you speak with a behavioral health professional online
13
Access Behavioral Health Care, with Gia

• Find nearby doctors and facilities in the MVP network
• Be sure you’re signed in for the most accurate results
• Search by name, specialty, and location
• Also search for dentists and nearby pharmacies
• Visit mvphealthcare.com/FindADoctor to search online, or tap
Doctor/Facility Search in the Gia by MVP mobile app
Find a Doctor

Extra Benefits & Part D

Remember!
can be found at:

Your Member Guide includes your Evidence of
Coverage (EOC), which is the legal contract between
you and MVP. It contains detailed information about
your health insurance benefits and how to use them.
To access your Member Guide:
• Sign in to Gia at my.mvphealthcare.com
• Choose My Plan, then My Benefits, then
Member Guide
You can also:
• Visit mvphealthcare.com/PlanDocuments
• Contact the MVP Medicare Customer Care Center
to have a printed version mailed to you
Find Plan Details in Your Member Guide

• Coverage for Medicare-approved prescriptions available at the
pharmacy or through mail order
• Includes brand name and generic drugs
• Drug co-pays are based on varying tiers
• The MVP Medicare Part D Formulary is a list of all covered prescriptions,
their tier, and any requirements or limits associated with a drug
Important!
Review your EOC to confirm whether you have a prescription
drug deductible. A deductible is an amount that you must
spend out-of-pocket before your benefits begin
18
Medicare Part D Coverage

Visit mvphealthcare.com/PartD to:
• View the Formulary
• Watch a video about how
the Formulary works
• Find local pharmacies and mail-order options
• Learn if you can save money on prescriptions
19
Medicare Part D Formulary
Some generic drugs are $0
MVP covers some drugs used to treat certain
diagnoses at no cost. Diagnoses include diabetes,
blood pressure, bone health, and high cholesterol. For
a list of these drugs to talk with your provider about,
visit mvphealthcare.com/PartDFormulary.

What is an Annual Wellness Visit?
• A yearly check-up that is fully covered by
your MVP health plan
• Primary purpose is to create a personal
preventive care plan
• It’s an opportunity for your PCP to offer
actionable advice that helps you maintain
or improve your health
20
$0 Annual Wellness Visit
This visit with your PCP is
one of the best ways to take
charge of your health.
You and your PCP will:
• Talk about your overall
health
• Discuss your health goals
and risk factors
• Plan for screenings and
immunizations
Need help scheduling your
Annual Wellness Visits?
Call our Care Guides at
1-844-232-9687

We heard you!
New in 2024, your plan has Be Well
Rewards. After you complete your
Annual Wellness Visit, you’ll earn a
$100 reward card.
Yes, only one activity—it’s that simple!
Earn Rewards for Your Annual Wellness Visit
The information presenteddoesnot constitutemedical advice.Pleaseconsultyourhealth careprovider fordirectmedical attention.

Access Your Be Well Rewards Homepage
1. Sign in to Gia® at my.mvphealthcare.com—
Under Important Links select Be Well Rewards
2. Once you are on the Be Well Rewards
page, check to see if your Annual Wellness
Visit claim has been processed (Activity
Completed)
3. Once you see “Activity Completed”,
select the REDEEM button and the site
will prompt you through choosing your
preferred reward card
Redeeming your $100 Reward Card is easy!
The information presenteddoesnot constitutemedical advice.Pleaseconsultyourhealth careprovider fordirectmedical attention.

MVP partners with NationsBenefits to offer a quarterly allowance
for over-the counter (OTC) medicine and health-related items.
Use your card to buy eligible items at select retailers, in the
NationsBenefits Benefits Pro app, or online
• New members received a card in the mail—be sure to activate it!
• If you had this benefit last year, continue using the card you have
Find more information at MVP.NationsBenefits.com or in the
Benefits Pro app. You can also call a NationsBenefits Member
Experience Advisor at 1-855-996-4327.
23
OTC Benefit
Keep in mind:
• Your allowance resets at the start of each quarter. That means you must use your allowance by the end of March, June,
September, and December to avoid losing the funds for that quarter
• This is not a credit card, and it can’t be used at an ATM
• See eligible items and check your balance online at MVP.NationsBenefits.com or in the Benefits Pro app

24
Dental Benefits
MVP partners with LIBERTY Dental Plans to
provide your dental benefits. You have access to
the LIBERTY Dental Plan network and a
dedicated Member Service phone line.
• Use your annual benefit amount for covered
preventive and comprehensive dental
services
• There is no deductible, and no co-insurance
up to your allowable amount if you choose
an in-network provider, but you can see any
dentist who accepts Medicare
Call LIBERTY at 1-866-544-5163
or visit
mvphealthcare.com/
MedicareDentist

• Annual allowance for eyeglasses and contacts
• MVP partners with EyeMed to provide a
network that gives you a choice of
independent, national retail, regional retail,
and online vision providers
• Save with MVP’s vision partner, EyeMed,
with discounts on eyeglasses
25
Eyewear Coverage
To learn more, visit
mvphealthcare.com/
MedicareVision

26
• TruHearing hearing aids—
save thousands of dollars on a
wide selection of high-quality
hearing aids
• Choose from a variety of
hearing aid styles and colors
featuring the latest technology,
including more natural hearing,
reduced background noise, and
smartphone compatibility
Hearing Benefit
Call TruHearing at
1-855-547-9322
to get started!

Transportation
• MVP partners with American Logistics to
provide rides to non-emergency medical
appointments, the dentist, and the
pharmacy at no cost to you
• Schedule your trip up to one week in
advance. A minimum of 48 hours advance
notice is required to guarantee a ride
• If needed, be sure to cancel appointments
at least two hours prior to your scheduled
pick-up time
Call American Logistics at
1-855-923-4125
to schedule a ride

Transportation
• Request door-to-door service for help in
and out of the vehicle
• Ask about special accommodations if you
are in a wheelchair or unable to sit up
• Review your EOC for information about
the number of rides your plan covers
Call American Logistics at
1-855-923-4125
to schedule a ride

SilverSneakers® membership
allows you to visit thousands of
locations nationwide or join online
virtual classes from home
GetSetUp access gives you access
to a live online social learning
community
Visit mvphealthcare.com/
SilverSneakers to get started!
29
Living Well Programs are well-being
initiatives, educationalopportunities,
and supportive resources that
empower and motivate MVP members
and their community to live healthy
and vibrant lives. These opportunities
are offered both in-person and
virtually:
• Fitness Classes
• Educational Seminars
• Unique Experiences
To find and register for classes, visit
mvphealthcare.com/calendar!
Focus on your Well-Being!

We care about what you think.
If you receive surveys about your plan,
we invite you to complete them!

We hope you enjoyed
this webinar!
can be found at:

Important Contact Information
Website Phone Number Hoursto Call
MVP Health Care mvphealthcare.com
1-800-665-7924
(TTY 711)
October 1-March 31, seven days a week, 8 am–8 pm
April 1–September 30, Monday-Friday, 8 am–8 pm
LIBERTY Dental
mvphealthcare.com/
liberty
1-866-544-5163
(TTY 1-877-855-8039)
Call seven days 8 am–8 pm October 1–March 1
Monday–Friday, 8 am–8 pm from April 1–September 30
TruHearing
(Hearing Aids)
mvphealthcare.com/
TruHearing
1-855-547-9322
(TTY 711)
Monday–Friday, 8 am–8 pm
American Logistics
(Transportation)
1-855-923-4125
(TTY 711)
Monday–Friday, 8 am–5 pm
NationsBenefits
(OTC Card)
MVP.NationsBenefits.com 1-855-996-4327
(TTY 711)
Seven days a week, 8 am–8 pm, Eastern Time
EyeMed
(Vision)
mvphealthcare.com/
MedicareVision
1-866-912-9729
(TTY 711)
October 1–March 31: 8 am–2 am seven days a week
April 1–September 30: 8 am–2 am Monday–Saturday, and
11 am–8 pm on Sunday

Thank you for joining us!
mvphealthcare.com/medicare
Questions?
Call the MVP Medicare Customer Care Center
1-800-665-7924 (TTY 711)
October 1-March 31, seven days a week, 8 am–8 pm
April 1–September 30, Monday-Friday, 8 am–8 pm

MVP Health Plan, Inc. is an HMO-POS/PPO organization with a Medicare contract. Enrollment in MVP Health Plan depends on contract renewal.
Out-of-network/non-contracted providers are under no obligation to treat MVP Health Plan members, except in emergency situations. Please call
our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network
services. For accommodations of persons with special needs at meetings call 1-800-324-3899 (TTY 711).
MVP virtual care services through Gia are available at no cost-share for most members. In-person visits and referrals are subject to cost-share per
plan. Members’ direct or digital provider visits may be subject to co-pay/cost-share per plan.
SilverSneakers is a registered trademark of Tivity Health, Inc. SilverSneakers On-Demand is a trademark of Tivity Health, Inc. ©2023 Tivity Health,
Inc. All rights reserved.
©2023 TruHearing, Inc. All rights reserved. TruHearing® is a trademark of TruHearing, Inc. All other trademarks, product names, and company
names are the property of their respective owners. GetSetUp is a third-party provider and is not owned or operated by TivityHealth, Inc. (“Tivity”)
or its affiliates. Users must have internet service to access online services. Internet service charges are responsibility of user.
©2023 NationsBenefits, LLC. All rights reserved. NationsBenefits is a registered trademark of NationsBenefits, LLC. Other marks are the
property of their respective owners.
The Benefits Mastercard® Prepaid Card is issued by The Bancorp Bank N.A., Member FDIC, pursuant to license by Mastercard International
Incorporated and card can be used for eligible expenses wherever Mastercard is accepted. Mastercard and the circles design is a trademark of
Mastercard International Incorporated. Valid only in the U.S. No cash access. This is not a gift card or gift certificate. You have received this card as
a gratuity without the payment of any monetary value or consideration.
Y0051_9507_M
Disclaimers

The Medicare Member Webinar Slide Deck 2024

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