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CONFIDENTIAL & PROPRIETARY INFORMATION.
©2024 MVP Health Care. All Rights Reserved.
April 2024
Welcome City of
Schenectady!
CONFIDENTIAL & PROPRIETARY INFORMATION.
©2024 MVP Health Care. All Rights Reserved.
Lisa Manzer
Sr. Account Executive
MVP Health Care
Welcome!
©2021 MVP Health Care
Classified as Confidential
• Meet our care guides
What We’ll Discuss Today
Care Guides
Gia
Extra Benefits
• A guide to your health & your health plan
• Medicare Part D Coverage
• Be Well Rewards
• Eyewear and Hearing
benefits
• Well-Being Extras
Resources
• Available at mvphealthcare.com/welcome/city-of-schenectady
• Contact information and hours of operation overview
©2021 MVP Health Care
Classified as Confidential
All the resources discussed
can be found at:
mvphealthcare.com/welcome/city-of-schenectady
CONFIDENTIAL & PROPRIETARY INFORMATION.
©2024 MVP Health Care. All Rights Reserved.
On your side
Our expert Care Guides are your resource
for personalized support.
Get help with:
• Understanding your benefits
• Scheduling appointments
• Coordinating prior authorizations
• Managing prescriptions
• And more!
Meet Our Care Guides
Bernadette J.
Medicare Care
Guide
CONFIDENTIAL & PROPRIETARY INFORMATION.
©2024 MVP Health Care. All Rights Reserved.
Care Guide Welcome Call
By now, you may have already received your
Welcome Call from a member of our Care Guide
team. If it has been more than 90 days after you
enrolled and you are still waiting on your
Welcome Call, please call us at:
1-844-232-9687
Members new to MVP will receive a Welcome Call from a Care Guide to review your
benefits and answer any questions you may have. During this call, we'll discuss
important topics of your plan, including:
• Transition of care
• Part D benefit overview
• How to maximize all the supplemental benefits
included in your plan
CONFIDENTIAL & PROPRIETARY INFORMATION.
©2024 MVP Health Care. All Rights Reserved.
With Gia by MVP, you’ve got a guide to your
health and your health plan
Gia connects you with a doctor in minutes for
$0 virtual care services, available 24/7
Get help with an urgent care need,
chronic condition, medications, or lab test
Gia also connects you to your health plan,
with access to your MVP ID cards, claims,
and our wide network of providers
7
Wherever Life Takes You, Take Gia®
Access Gia online on
your computer or on
your phone in the
Gia by MVP mobile app
MVP virtual care services through Gia are available at no cost-share for most
members. In-person visits and referrals are subject to cost-share per plan.
CONFIDENTIAL & PROPRIETARY INFORMATION.
©2024 MVP Health Care. All Rights Reserved.
• You’ll need your MVP Member ID card to create an account
• You can use the same email address and password to access Gia
online and in the mobile app, or try social sign-in through Google,
Facebook, or Apple
• Once you’re set up, sign in fast with optional fingerprint or facial
recognition
8
How to Access Gia
Sign in Online
• Visit my.mvphealthcare.com
Download the Gia Mobile App
• Visit GoAskGia.com to download the
Gia by MVP mobile app, or
• Scan the code below using the camera
on your mobile device, or
• Search for Gia by MVP in the App Store®
or Google Play™
CONFIDENTIAL & PROPRIETARY INFORMATION.
©2024 MVP Health Care. All Rights Reserved.
• View and share your MVP Member ID
cards with doctors and family
• Find medical and pharmacy claims
• Search for an in-person doctor or facility
that participates with your plan
• Get an overview of your coverage,
including medical, vision, and pharmacy
plans
Gia is a Guide to Your Health Plan
CONFIDENTIAL & PROPRIETARY INFORMATION.
©2024 MVP Health Care. All Rights Reserved.
Looking to cut down on the materials you receive
in the mail? Go Paperless!
Sign in to Gia to set your Communication Preferences:
• Sign in at my.mvphealthcare.com, then under
Important Links, select Communication Preferences,
or
• Sign in to the Gia by MVP mobile app, then tap
Menu in the lower right corner, then
Profile and Settings
Select Go Paperless! to receive certain plan
information via email instead of physical mail
Please note – we are required by law to send some plan
documents via postal mail.
10
Set Your Communication Preferences!
CONFIDENTIAL & PROPRIETARY INFORMATION.
©2024 MVP Health Care. All Rights Reserved.
Use Gia for Virtual Care When You…
• Need urgent care
• Are traveling, are living away from home for a few
months, or live in a rural area
• Cannot get in with your PCP in a timely manner
• Are transitioning home from the hospital
• Need care after most in-person facilities are closed
• Do not have transportation
• Have a new health issue and are not sure where to start
11
Start with Gia!
CONFIDENTIAL & PROPRIETARY INFORMATION.
©2024 MVP Health Care. All Rights Reserved.
• Cough, stuffy nose, congestion, fever
• Sore throat or difficulty swallowing
• Urgent support for anxiety or depression
• Possible ear infection
• Muscle or joint pain
• Nausea, stomach pain, or bowel/urination concerns
• Mild allergic reaction and skin irritations
• Insect or tick bites
• Minor injuries, cuts, scrapes, burns
• Or just a general icky feeling that would make you think
about going to urgent care
12
Consider Gia for Urgent Care Needs
If you have a life-threatening emergency, call 911.
CONFIDENTIAL & PROPRIETARY INFORMATION.
©2024 MVP Health Care. All Rights Reserved.
• Get advice on health topics like vaccines, medications, high blood
pressure, COVID-19, and quitting smoking
• Have a preventive care visit (check-up) with a primary care
provider (PCP) or a visit when you cannot get in with your PCP
• Request a medication or refill
• Get help managing conditions like diabetes, heart disease, COPD,
asthma, and depression
• Get treatment for a sexually transmitted infection
• Need help with screenings and lab tests, including routine blood
work, diabetes tests, colorectal and breast cancer screenings,
hypertension screenings
• And more!
13
Consider Gia for Everyday Care, too
CONFIDENTIAL & PROPRIETARY INFORMATION.
©2024 MVP Health Care. All Rights Reserved.
Step 1
Open the Gia app and select Virtual Care
Step 2
Select the virtual care option that makes sense for you:
Urgent Care
• For urgent care, our urgent virtual care partner, UCM Digital Health (UCM), can send
an ambulance or make sure you get to the emergency room if needed
Everyday Health Care
• To help manage things like anxiety, stress, grief, or alcohol/substance use, our
virtual primary care partner, Galileo, offers a behavioral health therapy program to
MVP members
Behavioral Health Care
• For ongoing therapy and medication management to help support moderate-to-
severe conditions like anxiety, depression, trauma, or addiction, our virtual care
partner, myVisitNow, lets you speak with a behavioral health professional online
14
Access Behavioral Health Care, with Gia
CONFIDENTIAL & PROPRIETARY INFORMATION.
©2024 MVP Health Care. All Rights Reserved.
• Find nearby doctors and facilities in the MVP network
• Be sure you’re signed in for the most accurate results
• Search by name, specialty, and location
• Also search for nearby pharmacies
• Visit mvphealthcare.com/FindADoctor to search online, or tap
Doctor/Facility Search in the Gia by MVP mobile app
Find a Doctor
CONFIDENTIAL & PROPRIETARY INFORMATION.
©2024 MVP Health Care. All Rights Reserved.
Extra Benefits & Part D
CONFIDENTIAL & PROPRIETARY INFORMATION.
©2024 MVP Health Care. All Rights Reserved.
Remember!
All the resources discussed
can be found at:
mvphealthcare.com/welcome/city-of-schenectady
CONFIDENTIAL & PROPRIETARY INFORMATION.
©2024 MVP Health Care. All Rights Reserved.
Your Member Guide includes your Evidence of
Coverage (EOC), which is the legal contract between
you and MVP. It contains detailed information about
your health insurance benefits and how to use them.
To access your Member Guide:
• Sign in to Gia at my.mvphealthcare.com
• Choose My Plan, then My Benefits, then
Member Guide
You can also:
• Visit mvphealthcare.com/PlanDocuments
• Contact the MVP Medicare Customer Care Center
to have a printed version mailed to you
Find Plan Details in Your Member Guide
CONFIDENTIAL & PROPRIETARY INFORMATION.
©2024 MVP Health Care. All Rights Reserved.
• Coverage for Medicare-approved prescriptions available at the
pharmacy or through mail order
• Includes brand name and generic drugs
• Drug co-pays are based on varying tiers
• The MVP Medicare Part D Formulary is a list of all covered prescriptions,
their tier, and any requirements or limits associated with a drug
What you pay for a 30-day supply from a retail pharmacy:
19
Medicare Part D Coverage
Tier 1 drugs Tier 2 drugs Tier 3 drugs Tier 4 drugs Tier 5 drugs
$0 $5 $15 $30 $30
CONFIDENTIAL & PROPRIETARY INFORMATION.
©2024 MVP Health Care. All Rights Reserved.
Visit mvphealthcare.com/PartD to:
• View the Formulary (select ‘2024 Employer
Group Formulary’)
• Watch a video about how
the Formulary works
• Find local pharmacies and mail-order options
• Learn if you can save money on prescriptions
20
Medicare Part D Formulary
Some generic drugs are $0
MVP covers some drugs used to treat certain
diagnoses at no cost. Diagnoses include diabetes,
blood pressure, bone health, and high cholesterol. For
a list of these drugs to talk with your provider about,
visit mvphealthcare.com/PartDFormulary.
CONFIDENTIAL & PROPRIETARY INFORMATION.
©2024 MVP Health Care. All Rights Reserved.
What is an Annual Wellness Visit?
• A yearly check-up that is fully covered by
your MVP health plan
• Primary purpose is to create a personal
preventive care plan
• It’s an opportunity for your PCP to offer
actionable advice that helps you maintain
or improve your health
21
$0 Annual Wellness Visit
This visit with your PCP is
one of the best ways to take
charge of your health.
You and your PCP will:
• Talk about your overall
health
• Discuss your health goals
and risk factors
• Plan for screenings and
immunizations
Need help scheduling your
Annual Wellness Visits?
Call our Care Guides at
1-844-232-9687
CONFIDENTIAL & PROPRIETARY INFORMATION.
©2024 MVP Health Care. All Rights Reserved.
New in 2024, your plan has Be Well
Rewards. After you complete your
Annual Wellness Visit, you’ll earn a
$100 reward card.
Yes, only one activity—it’s that simple!
Earn Rewards for Your Annual Wellness Visit
The information presented does not constitute medical advice. Please consult your health care provider for direct medical attention.
CONFIDENTIAL & PROPRIETARY INFORMATION.
©2024 MVP Health Care. All Rights Reserved.
Access Your Be Well Rewards Homepage
1. Sign in to Gia® at my.mvphealthcare.com—
Under Important Links select Be Well Rewards
2. Once you are on the Be Well Rewards
page, check to see if your Annual Wellness
Visit claim has been processed (Activity
Completed)
3. Once you see “Activity Completed”,
select the REDEEM button and the site
will prompt you through choosing your
preferred reward card
Redeeming your $100 Reward Card is easy!
The information presented does not constitute medical advice. Please consult your health care provider for direct medical attention.
CONFIDENTIAL & PROPRIETARY INFORMATION.
©2024 MVP Health Care. All Rights Reserved.
• Annual allowance to apply towards
eyeglasses or contacts
• $100 eyewear allowance every two years
24
Eyewear Coverage
CONFIDENTIAL & PROPRIETARY INFORMATION.
©2024 MVP Health Care. All Rights Reserved.
25
• TruHearing hearing aids—
save thousands of dollars on a
wide selection of high-quality
hearing aids
• Choose from a variety of
hearing aid styles and colors
featuring the latest technology,
including more natural hearing,
reduced background noise, and
smartphone compatibility
Hearing Benefit
Call TruHearing at
1-855-547-9322
to get started!
CONFIDENTIAL & PROPRIETARY INFORMATION.
©2024 MVP Health Care. All Rights Reserved.
SilverSneakers® membership
allows you to visit thousands of
locations nationwide or join online
virtual classes from home
GetSetUp access gives you access
to a live online social learning
community
Visit mvphealthcare.com/
SilverSneakers to get started!
26
Living Well Programs are well-being
initiatives, educational opportunities,
and supportive resources that
empower and motivate MVP members
and their community to live healthy
and vibrant lives. These opportunities
are offered both in-person and
virtually:
• Fitness Classes
• Educational Seminars
• Unique Experiences
To find and register for classes, visit
mvphealthcare.com/calendar!
Focus on your Well-Being!
CONFIDENTIAL & PROPRIETARY INFORMATION.
©2024 MVP Health Care. All Rights Reserved.
We care about what you think.
If you receive surveys about your plan,
we invite you to complete them!
CONFIDENTIAL & PROPRIETARY INFORMATION.
©2024 MVP Health Care. All Rights Reserved.
We hope you enjoyed
this presentation!
All the resources discussed
can be found at:
mvphealthcare.com/welcome/city-of-schenectady
CONFIDENTIAL & PROPRIETARY INFORMATION.
©2024 MVP Health Care. All Rights Reserved.
Important Contact Information
Website Phone Number Hours to Call
MVP Health Care mvphealthcare.com
1-800-665-7924
(TTY 711)
October 1-March 31, seven days a week, 8 am–8 pm
April 1–September 30, Monday-Friday, 8 am–8 pm
Care Guides
mvphealthcare.com/plans
/medicare/care-guides
1-844-232-9687
(TTY 711)
Monday-Friday, 8:30 am-5 pm
TruHearing
(Hearing Aids)
mvphealthcare.com/
TruHearing
1-855-547-9322
(TTY 711)
Monday–Friday, 8 am–8 pm
CONFIDENTIAL & PROPRIETARY INFORMATION.
©2024 MVP Health Care. All Rights Reserved.
Thank you for joining us!
mvphealthcare.com/welcome/city-of-schenectady
Questions?
Call the MVP Medicare Customer Care Center
1-800-665-7924 (TTY 711)
October 1-March 31, seven days a week, 8 am–8 pm
April 1–September 30, Monday-Friday, 8 am–8 pm
CONFIDENTIAL & PROPRIETARY INFORMATION.
©2024 MVP Health Care. All Rights Reserved.
MVP Health Plan, Inc. is an HMO-POS/PPO organization with a Medicare contract. Enrollment in MVP Health Plan depends on contract renewal.
Out-of-network/non-contracted providers are under no obligation to treat MVP Health Plan members, except in emergency situations. Please call
our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network
services. For accommodations of persons with special needs at meetings call 1-800-324-3899 (TTY 711).
MVP virtual care services through Gia are available at no cost-share for most members. In-person visits and referrals are subject to cost-share per
plan. Members’ direct or digital provider visits may be subject to co-pay/cost-share per plan.
SilverSneakers is a registered trademark of Tivity Health, Inc. SilverSneakers On-Demand is a trademark of Tivity Health, Inc. ©2023 Tivity Health,
Inc. All rights reserved.
©2023 TruHearing, Inc. All rights reserved. TruHearing® is a trademark of TruHearing, Inc. All other trademarks, product names, and company
names are the property of their respective owners. GetSetUp is a third-party provider and is not owned or operated by TivityHealth, Inc. (“Tivity”)
or its affiliates. Users must have internet service to access online services. Internet service charges are responsibility of user.
Y0051_9507_M
Disclaimers

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MVP Health Care City of Schenectady Presentation

  • 1. CONFIDENTIAL & PROPRIETARY INFORMATION. ©2024 MVP Health Care. All Rights Reserved. April 2024 Welcome City of Schenectady!
  • 2. CONFIDENTIAL & PROPRIETARY INFORMATION. ©2024 MVP Health Care. All Rights Reserved. Lisa Manzer Sr. Account Executive MVP Health Care Welcome!
  • 3. ©2021 MVP Health Care Classified as Confidential • Meet our care guides What We’ll Discuss Today Care Guides Gia Extra Benefits • A guide to your health & your health plan • Medicare Part D Coverage • Be Well Rewards • Eyewear and Hearing benefits • Well-Being Extras Resources • Available at mvphealthcare.com/welcome/city-of-schenectady • Contact information and hours of operation overview
  • 4. ©2021 MVP Health Care Classified as Confidential All the resources discussed can be found at: mvphealthcare.com/welcome/city-of-schenectady
  • 5. CONFIDENTIAL & PROPRIETARY INFORMATION. ©2024 MVP Health Care. All Rights Reserved. On your side Our expert Care Guides are your resource for personalized support. Get help with: • Understanding your benefits • Scheduling appointments • Coordinating prior authorizations • Managing prescriptions • And more! Meet Our Care Guides Bernadette J. Medicare Care Guide
  • 6. CONFIDENTIAL & PROPRIETARY INFORMATION. ©2024 MVP Health Care. All Rights Reserved. Care Guide Welcome Call By now, you may have already received your Welcome Call from a member of our Care Guide team. If it has been more than 90 days after you enrolled and you are still waiting on your Welcome Call, please call us at: 1-844-232-9687 Members new to MVP will receive a Welcome Call from a Care Guide to review your benefits and answer any questions you may have. During this call, we'll discuss important topics of your plan, including: • Transition of care • Part D benefit overview • How to maximize all the supplemental benefits included in your plan
  • 7. CONFIDENTIAL & PROPRIETARY INFORMATION. ©2024 MVP Health Care. All Rights Reserved. With Gia by MVP, you’ve got a guide to your health and your health plan Gia connects you with a doctor in minutes for $0 virtual care services, available 24/7 Get help with an urgent care need, chronic condition, medications, or lab test Gia also connects you to your health plan, with access to your MVP ID cards, claims, and our wide network of providers 7 Wherever Life Takes You, Take Gia® Access Gia online on your computer or on your phone in the Gia by MVP mobile app MVP virtual care services through Gia are available at no cost-share for most members. In-person visits and referrals are subject to cost-share per plan.
  • 8. CONFIDENTIAL & PROPRIETARY INFORMATION. ©2024 MVP Health Care. All Rights Reserved. • You’ll need your MVP Member ID card to create an account • You can use the same email address and password to access Gia online and in the mobile app, or try social sign-in through Google, Facebook, or Apple • Once you’re set up, sign in fast with optional fingerprint or facial recognition 8 How to Access Gia Sign in Online • Visit my.mvphealthcare.com Download the Gia Mobile App • Visit GoAskGia.com to download the Gia by MVP mobile app, or • Scan the code below using the camera on your mobile device, or • Search for Gia by MVP in the App Store® or Google Play™
  • 9. CONFIDENTIAL & PROPRIETARY INFORMATION. ©2024 MVP Health Care. All Rights Reserved. • View and share your MVP Member ID cards with doctors and family • Find medical and pharmacy claims • Search for an in-person doctor or facility that participates with your plan • Get an overview of your coverage, including medical, vision, and pharmacy plans Gia is a Guide to Your Health Plan
  • 10. CONFIDENTIAL & PROPRIETARY INFORMATION. ©2024 MVP Health Care. All Rights Reserved. Looking to cut down on the materials you receive in the mail? Go Paperless! Sign in to Gia to set your Communication Preferences: • Sign in at my.mvphealthcare.com, then under Important Links, select Communication Preferences, or • Sign in to the Gia by MVP mobile app, then tap Menu in the lower right corner, then Profile and Settings Select Go Paperless! to receive certain plan information via email instead of physical mail Please note – we are required by law to send some plan documents via postal mail. 10 Set Your Communication Preferences!
  • 11. CONFIDENTIAL & PROPRIETARY INFORMATION. ©2024 MVP Health Care. All Rights Reserved. Use Gia for Virtual Care When You… • Need urgent care • Are traveling, are living away from home for a few months, or live in a rural area • Cannot get in with your PCP in a timely manner • Are transitioning home from the hospital • Need care after most in-person facilities are closed • Do not have transportation • Have a new health issue and are not sure where to start 11 Start with Gia!
  • 12. CONFIDENTIAL & PROPRIETARY INFORMATION. ©2024 MVP Health Care. All Rights Reserved. • Cough, stuffy nose, congestion, fever • Sore throat or difficulty swallowing • Urgent support for anxiety or depression • Possible ear infection • Muscle or joint pain • Nausea, stomach pain, or bowel/urination concerns • Mild allergic reaction and skin irritations • Insect or tick bites • Minor injuries, cuts, scrapes, burns • Or just a general icky feeling that would make you think about going to urgent care 12 Consider Gia for Urgent Care Needs If you have a life-threatening emergency, call 911.
  • 13. CONFIDENTIAL & PROPRIETARY INFORMATION. ©2024 MVP Health Care. All Rights Reserved. • Get advice on health topics like vaccines, medications, high blood pressure, COVID-19, and quitting smoking • Have a preventive care visit (check-up) with a primary care provider (PCP) or a visit when you cannot get in with your PCP • Request a medication or refill • Get help managing conditions like diabetes, heart disease, COPD, asthma, and depression • Get treatment for a sexually transmitted infection • Need help with screenings and lab tests, including routine blood work, diabetes tests, colorectal and breast cancer screenings, hypertension screenings • And more! 13 Consider Gia for Everyday Care, too
  • 14. CONFIDENTIAL & PROPRIETARY INFORMATION. ©2024 MVP Health Care. All Rights Reserved. Step 1 Open the Gia app and select Virtual Care Step 2 Select the virtual care option that makes sense for you: Urgent Care • For urgent care, our urgent virtual care partner, UCM Digital Health (UCM), can send an ambulance or make sure you get to the emergency room if needed Everyday Health Care • To help manage things like anxiety, stress, grief, or alcohol/substance use, our virtual primary care partner, Galileo, offers a behavioral health therapy program to MVP members Behavioral Health Care • For ongoing therapy and medication management to help support moderate-to- severe conditions like anxiety, depression, trauma, or addiction, our virtual care partner, myVisitNow, lets you speak with a behavioral health professional online 14 Access Behavioral Health Care, with Gia
  • 15. CONFIDENTIAL & PROPRIETARY INFORMATION. ©2024 MVP Health Care. All Rights Reserved. • Find nearby doctors and facilities in the MVP network • Be sure you’re signed in for the most accurate results • Search by name, specialty, and location • Also search for nearby pharmacies • Visit mvphealthcare.com/FindADoctor to search online, or tap Doctor/Facility Search in the Gia by MVP mobile app Find a Doctor
  • 16. CONFIDENTIAL & PROPRIETARY INFORMATION. ©2024 MVP Health Care. All Rights Reserved. Extra Benefits & Part D
  • 17. CONFIDENTIAL & PROPRIETARY INFORMATION. ©2024 MVP Health Care. All Rights Reserved. Remember! All the resources discussed can be found at: mvphealthcare.com/welcome/city-of-schenectady
  • 18. CONFIDENTIAL & PROPRIETARY INFORMATION. ©2024 MVP Health Care. All Rights Reserved. Your Member Guide includes your Evidence of Coverage (EOC), which is the legal contract between you and MVP. It contains detailed information about your health insurance benefits and how to use them. To access your Member Guide: • Sign in to Gia at my.mvphealthcare.com • Choose My Plan, then My Benefits, then Member Guide You can also: • Visit mvphealthcare.com/PlanDocuments • Contact the MVP Medicare Customer Care Center to have a printed version mailed to you Find Plan Details in Your Member Guide
  • 19. CONFIDENTIAL & PROPRIETARY INFORMATION. ©2024 MVP Health Care. All Rights Reserved. • Coverage for Medicare-approved prescriptions available at the pharmacy or through mail order • Includes brand name and generic drugs • Drug co-pays are based on varying tiers • The MVP Medicare Part D Formulary is a list of all covered prescriptions, their tier, and any requirements or limits associated with a drug What you pay for a 30-day supply from a retail pharmacy: 19 Medicare Part D Coverage Tier 1 drugs Tier 2 drugs Tier 3 drugs Tier 4 drugs Tier 5 drugs $0 $5 $15 $30 $30
  • 20. CONFIDENTIAL & PROPRIETARY INFORMATION. ©2024 MVP Health Care. All Rights Reserved. Visit mvphealthcare.com/PartD to: • View the Formulary (select ‘2024 Employer Group Formulary’) • Watch a video about how the Formulary works • Find local pharmacies and mail-order options • Learn if you can save money on prescriptions 20 Medicare Part D Formulary Some generic drugs are $0 MVP covers some drugs used to treat certain diagnoses at no cost. Diagnoses include diabetes, blood pressure, bone health, and high cholesterol. For a list of these drugs to talk with your provider about, visit mvphealthcare.com/PartDFormulary.
  • 21. CONFIDENTIAL & PROPRIETARY INFORMATION. ©2024 MVP Health Care. All Rights Reserved. What is an Annual Wellness Visit? • A yearly check-up that is fully covered by your MVP health plan • Primary purpose is to create a personal preventive care plan • It’s an opportunity for your PCP to offer actionable advice that helps you maintain or improve your health 21 $0 Annual Wellness Visit This visit with your PCP is one of the best ways to take charge of your health. You and your PCP will: • Talk about your overall health • Discuss your health goals and risk factors • Plan for screenings and immunizations Need help scheduling your Annual Wellness Visits? Call our Care Guides at 1-844-232-9687
  • 22. CONFIDENTIAL & PROPRIETARY INFORMATION. ©2024 MVP Health Care. All Rights Reserved. New in 2024, your plan has Be Well Rewards. After you complete your Annual Wellness Visit, you’ll earn a $100 reward card. Yes, only one activity—it’s that simple! Earn Rewards for Your Annual Wellness Visit The information presented does not constitute medical advice. Please consult your health care provider for direct medical attention.
  • 23. CONFIDENTIAL & PROPRIETARY INFORMATION. ©2024 MVP Health Care. All Rights Reserved. Access Your Be Well Rewards Homepage 1. Sign in to Gia® at my.mvphealthcare.com— Under Important Links select Be Well Rewards 2. Once you are on the Be Well Rewards page, check to see if your Annual Wellness Visit claim has been processed (Activity Completed) 3. Once you see “Activity Completed”, select the REDEEM button and the site will prompt you through choosing your preferred reward card Redeeming your $100 Reward Card is easy! The information presented does not constitute medical advice. Please consult your health care provider for direct medical attention.
  • 24. CONFIDENTIAL & PROPRIETARY INFORMATION. ©2024 MVP Health Care. All Rights Reserved. • Annual allowance to apply towards eyeglasses or contacts • $100 eyewear allowance every two years 24 Eyewear Coverage
  • 25. CONFIDENTIAL & PROPRIETARY INFORMATION. ©2024 MVP Health Care. All Rights Reserved. 25 • TruHearing hearing aids— save thousands of dollars on a wide selection of high-quality hearing aids • Choose from a variety of hearing aid styles and colors featuring the latest technology, including more natural hearing, reduced background noise, and smartphone compatibility Hearing Benefit Call TruHearing at 1-855-547-9322 to get started!
  • 26. CONFIDENTIAL & PROPRIETARY INFORMATION. ©2024 MVP Health Care. All Rights Reserved. SilverSneakers® membership allows you to visit thousands of locations nationwide or join online virtual classes from home GetSetUp access gives you access to a live online social learning community Visit mvphealthcare.com/ SilverSneakers to get started! 26 Living Well Programs are well-being initiatives, educational opportunities, and supportive resources that empower and motivate MVP members and their community to live healthy and vibrant lives. These opportunities are offered both in-person and virtually: • Fitness Classes • Educational Seminars • Unique Experiences To find and register for classes, visit mvphealthcare.com/calendar! Focus on your Well-Being!
  • 27. CONFIDENTIAL & PROPRIETARY INFORMATION. ©2024 MVP Health Care. All Rights Reserved. We care about what you think. If you receive surveys about your plan, we invite you to complete them!
  • 28. CONFIDENTIAL & PROPRIETARY INFORMATION. ©2024 MVP Health Care. All Rights Reserved. We hope you enjoyed this presentation! All the resources discussed can be found at: mvphealthcare.com/welcome/city-of-schenectady
  • 29. CONFIDENTIAL & PROPRIETARY INFORMATION. ©2024 MVP Health Care. All Rights Reserved. Important Contact Information Website Phone Number Hours to Call MVP Health Care mvphealthcare.com 1-800-665-7924 (TTY 711) October 1-March 31, seven days a week, 8 am–8 pm April 1–September 30, Monday-Friday, 8 am–8 pm Care Guides mvphealthcare.com/plans /medicare/care-guides 1-844-232-9687 (TTY 711) Monday-Friday, 8:30 am-5 pm TruHearing (Hearing Aids) mvphealthcare.com/ TruHearing 1-855-547-9322 (TTY 711) Monday–Friday, 8 am–8 pm
  • 30. CONFIDENTIAL & PROPRIETARY INFORMATION. ©2024 MVP Health Care. All Rights Reserved. Thank you for joining us! mvphealthcare.com/welcome/city-of-schenectady Questions? Call the MVP Medicare Customer Care Center 1-800-665-7924 (TTY 711) October 1-March 31, seven days a week, 8 am–8 pm April 1–September 30, Monday-Friday, 8 am–8 pm
  • 31. CONFIDENTIAL & PROPRIETARY INFORMATION. ©2024 MVP Health Care. All Rights Reserved. MVP Health Plan, Inc. is an HMO-POS/PPO organization with a Medicare contract. Enrollment in MVP Health Plan depends on contract renewal. Out-of-network/non-contracted providers are under no obligation to treat MVP Health Plan members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services. For accommodations of persons with special needs at meetings call 1-800-324-3899 (TTY 711). MVP virtual care services through Gia are available at no cost-share for most members. In-person visits and referrals are subject to cost-share per plan. Members’ direct or digital provider visits may be subject to co-pay/cost-share per plan. SilverSneakers is a registered trademark of Tivity Health, Inc. SilverSneakers On-Demand is a trademark of Tivity Health, Inc. ©2023 Tivity Health, Inc. All rights reserved. ©2023 TruHearing, Inc. All rights reserved. TruHearing® is a trademark of TruHearing, Inc. All other trademarks, product names, and company names are the property of their respective owners. GetSetUp is a third-party provider and is not owned or operated by TivityHealth, Inc. (“Tivity”) or its affiliates. Users must have internet service to access online services. Internet service charges are responsibility of user. Y0051_9507_M Disclaimers

Editor's Notes

  1. Paul (this slide will be up as members enter the webinar) Thank them for being a member We want to make sure you get the most out of your benefits
  2. Paul to introduce Jessica or Johnny and pass it off to them Care guide to explain how they can help the member
  3. Paul Everything we discuss today is available online at mvphealthcare.com/MVPresources. We’ll also send you an email with a link to this page.
  4. Paul to introduce Jessica or Johnny and pass it off to them Care guide to explain how they can help the member
  5. Care Guide Stress that this is for members new to MVP Medicare and what is discussed  -review benefits -offer any resources -guide you for the duration of your MVP plan
  6. Paul Gia is your guide to your health, and your health plan. Start with Gia for all your health care questions and concerns.  When you don't know what care you need, Gia can refer you to any of MVP’s telemedicine services or, when necessary, in-person care from nearby doctors, specialists, labs, pharmacies, and more! You can also use Gia for everyday health needs such as screenings and tests, prescription refills, or help on any health care topic. Gia also connects you to your health plan information. You can access gia online on your computer or in the Gia by MVP mobile app.
  7. Paul To access Gia, visit my.mvphealthcare.com to register and sign in. To download the Gia by MVP mobile app… You’ll need your MVP member ID card to register You can use the same email address and password to sign in online and the Gia by MVP mobile app.
  8. Paul Gia is a guide to your health plan. In Gia you can…
  9. Paul You can also set your communication preferences in Gia. If you would prefer to receive less mail from MVP, you can select to receive some of it by email.
  10. Paul Some situations when you using Gia would be a great idea include when…
  11. Paul This is a triage tool – if you don’t know where to go, start with Gia
  12. Paul Gia can help with everyday care too…
  13. Paul See someone from the comfort of your house. You can schedule visits with the same person – all free You don’t have to drive in the snow
  14. Paul If you prefer to see a doctor in person, you can find a doctor using Gia. When searching online, be sure you’re signed in for the most accurate results to find doctors in your network.
  15. Paul
  16. Paul Reminder – all this information will be shared afterward – we are supporting you
  17. Care Guide
  18. Care Guide -Mail order through CVS Caremark Mail order pharmacy -you get 3 month supply delivered to your home for a 2 month copay
  19. Care Guide
  20. Jessica/Johnny Schedule your Annual wellness visit as soon as possible since sometimes it can take a bit to get in. You want to make sure you have it this year so you can be rewarded for it…
  21. Jessica/Johnny
  22. Jessica/Johnny
  23. Paul
  24. Paul
  25. Paul
  26. Paul We continue to listen to you – your feedback is important to us. These benefits are built based on feedback from our members. We continue to make changes based on member needs. If you receive surveys about MVP throughout the year, please complete it and send it in. 
  27. Paul All the information we discussed today is available at mvphealthcare.com/MVPresources, including… (next slide)
  28. Paul All the contact information and when to call about the benefits we discussed today.