Understanding transition performance during offshore IT outsourcingEric van Heck
This document summarizes a journal article about factors that influence the performance of the transition phase in global IT outsourcing relationships. It presents a framework with four factors: transition planning, knowledge transfer, transition governance, and retained organization. The framework was tested using a case study of a global offshore IT outsourcing engagement involving over 25 interviews. The study found that knowledge transfer and transition governance were more critical for transition performance than transition planning and retained organization, mainly due to the challenges they posed and the joint effort required between the client and service provider.
Factors for winning interface format battles: A review and synthesis of the l...Eric van Heck
This document reviews literature on factors that influence the dominance of interface formats in technology battles. It identifies 29 factors from 127 publications and groups them into 5 categories: characteristics of the format supporter, characteristics of the format, format support strategy, other stakeholders, and market characteristics. The factors can have positive or negative effects on a format's chances of dominance. The framework provides a more comprehensive overview of relevant factors compared to previous frameworks and can help understand historical format battles and a format's acceptance without direct competitors.
This document summarizes a research article about business network-based value creation enabled by information technologies. It explores how IT has shifted value creation beyond individual firms to business networks. It addresses three questions: 1) Why do business networks exist? 2) How does increased information availability improve network-based value creation? 3) What enables business networks to continuously deliver value over time? Drawing on economic and information systems theories, it develops propositions about the conditions for network formation, how informed demand influences value creation, and forces that affect network stability. It validates these using case studies of the travel industry, which has undergone digital transformation.
Waarde En Winnaar Inaugurele Rede Prof Eric Van Heck Juni 2002Eric van Heck
Inaugurele rede uitgesproken op vrijdag 28 juni 2002 bij de aanvaarding van het ambt van bijzonder hoogleraar aan de Erasmus universiteit te Rotterdam.
Local Adapatations and Generic Application SystemsEric van Heck
Analysis of global-local debate - the adaptation of the generic application system (in the case the online flower auction system) to local conditions in Holambra in Brazil.
Understanding transition performance during offshore IT outsourcingEric van Heck
This document summarizes a journal article about factors that influence the performance of the transition phase in global IT outsourcing relationships. It presents a framework with four factors: transition planning, knowledge transfer, transition governance, and retained organization. The framework was tested using a case study of a global offshore IT outsourcing engagement involving over 25 interviews. The study found that knowledge transfer and transition governance were more critical for transition performance than transition planning and retained organization, mainly due to the challenges they posed and the joint effort required between the client and service provider.
Factors for winning interface format battles: A review and synthesis of the l...Eric van Heck
This document reviews literature on factors that influence the dominance of interface formats in technology battles. It identifies 29 factors from 127 publications and groups them into 5 categories: characteristics of the format supporter, characteristics of the format, format support strategy, other stakeholders, and market characteristics. The factors can have positive or negative effects on a format's chances of dominance. The framework provides a more comprehensive overview of relevant factors compared to previous frameworks and can help understand historical format battles and a format's acceptance without direct competitors.
This document summarizes a research article about business network-based value creation enabled by information technologies. It explores how IT has shifted value creation beyond individual firms to business networks. It addresses three questions: 1) Why do business networks exist? 2) How does increased information availability improve network-based value creation? 3) What enables business networks to continuously deliver value over time? Drawing on economic and information systems theories, it develops propositions about the conditions for network formation, how informed demand influences value creation, and forces that affect network stability. It validates these using case studies of the travel industry, which has undergone digital transformation.
Waarde En Winnaar Inaugurele Rede Prof Eric Van Heck Juni 2002Eric van Heck
Inaugurele rede uitgesproken op vrijdag 28 juni 2002 bij de aanvaarding van het ambt van bijzonder hoogleraar aan de Erasmus universiteit te Rotterdam.
Local Adapatations and Generic Application SystemsEric van Heck
Analysis of global-local debate - the adaptation of the generic application system (in the case the online flower auction system) to local conditions in Holambra in Brazil.
Economic and Social Analysis of the Adoption of B2B Electronic MarketsEric van Heck
This document summarizes a research study that analyzed the adoption of B2B electronic marketplaces using a case study of AuctionsPlus, an electronic marketplace in the Australian beef industry. The study used two theoretical frameworks - Kambil and van Heck's model of exchange processes to examine adoption from an economic perspective at the stakeholder group level, and Rogers' diffusion of innovations theory to examine adoption from a social perspective at the individual level. The study found that key stakeholder groups did not appear economically worse off using the electronic marketplace. However, considering additional social factors like the loss of social capital and power of intermediary groups provided further insights into the slow adoption rate. The study developed testable propositions to better understand the design
The Emergence of Smart Business NetworksEric van Heck
1) The document introduces the concept of smart business networks, which are groups of businesses linked together via communication networks that interact in novel ways to create better outcomes than competitors.
2) A smart business network is defined as a group of organizations that are linked and have compatible goals, where each participant perceives increased value from interacting in the network in sustainable and resilient ways over time.
3) The key question is how to make the outcomes of such business networks "smart", meaning just a little better than competitors in ways like being more agile with less pain and more returns for all members now and over time.
Factors in Adopting Multi-acccess Technologies in Online Consumer Auction Mar...Eric van Heck
The document analyzes factors for adopting multi-access technologies in online consumer auction markets in Finland. It identifies four factors from literature: 1) perceived appropriateness of the technology, 2) media richness of the technologies, 3) support for multiple communication relationships, and 4) experience using multiple marketing channels. The document then analyzes five Finnish auction markets and finds they predominantly use only the Internet, despite other technologies being widely used in Finland. It suggests media richness and communication support could stimulate adopting other technologies.
The Impact of Multi-access Technologies on Consumer Electronic AuctionsEric van Heck
This document discusses how multi-access technologies may impact consumer electronic auctions. It begins with an introduction to electronic auctions and multi-access technologies. The literature review covers electronic markets theory, auction theory, and buyer-seller relationship theory. A conceptual framework is then presented with four propositions about how technologies may influence auction business processes and stakeholders. The focus is on analyzing five consumer electronic auctions in the Netherlands to understand the impact of technologies.
The document discusses developing a method and tool to assess the reengineering of business networks. It defines key aspects of business networks, such as their flexible and dynamic nature. The authors developed a 14-step research method and decision support system called the Business Network Navigator to assess margin improvements in business networks. They tested this method on the business network of the European Patent Office to analyze the impact of redesigning it and present the results.
The document discusses the concept of the "Winner's Curse" in IT outsourcing contracts, where the winning bidder systematically bids too high and cannot deliver the promised costs and services at that price. This can damage the relationship between the supplier and client organization. Suppliers may bid too low to win the contract, hoping to recover costs later, but end up incurring losses. As a result, the supplier focuses on cost recovery over developing the relationship and meeting objectives. This can lead to decreased service quality and additional costs for the client organization. Proper evaluation of bids and awareness of this risk can help avoid a cursed contract and maintain a successful outsourcing partnership.
How Should CIOs deal with Web-based Auctions?Eric van Heck
Web-based auctions provide advantages for both buyers and sellers by reducing transaction costs and increasing the potential customer pool. There are several types of web-based auctions including one-to-many sales auctions and many-to-many auctions. For organizations to benefit from web-based auctions, CIOs must ensure interface integrity, manage front-office and back-office system connections, and demonstrate the technical and business advantages and disadvantages to other departments.
This document summarizes an experimental study on using information aggregation markets for sales forecasting. It finds that markets with more traders forecast more accurately, markets are influenced by how wisdom is distributed among traders, and monetary incentives do not impact forecast accuracy. It also describes two projects, one finding that distribution of wisdom and number of traders impact accuracy, and another that found thicker markets forecast better while incentives did not motivate trading. The document concludes information aggregation through markets can improve firms but design details need work.
This document discusses the value of smart business networks. It provides examples of how networks like TheBigWord provide fast translation services by linking linguists. Key components of smart business networks are identified as customer interaction, modularity, information sharing, network structure, orchestration, and a business operating system infrastructure. Networks allow combining modules quickly to design customized solutions. Maintaining a wide network horizon and understanding network structures are important but bridging positions are not always sustainable.
Using Dempster-Shafer Theory and Real Options TheoryEric van Heck
This document discusses combining Dempster-Shafer theory and real options theory to assess competing strategies for implementing IT infrastructures. It presents a model that uses an evidential reasoning approach based on Dempster-Shafer theory to account for risks and uncertainties, and real options analysis to value the flexibility in multi-stage investment strategies. The model is applied in a case study to define a strategy for implementing a human resource management application at a large European service provider. The key benefits of combining these approaches are that it provides flexible decision support that takes into account both quantitative and qualitative factors in making implementation decisions under uncertainty.
Information Capability and Value Creation StrategyEric van Heck
The document summarizes a study examining how mobile ticketing technologies can enable revenue management strategies for public transportation operators. It develops a conceptual model showing that information capability from mobile ticketing allows operators to capture detailed customer behavior data, which enables the implementation of advanced value creation strategies like price differentiation and service expansion. These strategies are then hypothesized to lead to higher performance gains. The study analyzes 17 case studies of operators implementing smart card and mobile technologies, finding that those using more sophisticated technologies were able to adopt more advanced strategies and achieve better performance outcomes.
This document summarizes research conducted from 2007-2009 on the impact of new ways of working on knowledge worker performance at Microsoft Netherlands. The research included interviews, surveys in 2007 and 2008, and analysis of reports. The goal was to understand how moving to a new building affected dimensions of work and output variables like productivity and job satisfaction. Key findings included higher flexibility and slightly higher perceived productivity after the move. The work dimensions influencing outputs were shifting towards aspects like work-life balance and workplace mobility. The document discusses the research approach, definitions, findings and opportunities to link the work to other research.
Smart Business Networks: Concepts and Empirical EvidenceEric van Heck
1) The document discusses the concept of smart business networks and their ability to "rapidly pick, plug, and play" to quickly configure and meet objectives like customer orders or emergencies.
2) It summarizes four papers that provide new insights into smart business networks and empirical evidence of their functioning and impact on decision making.
3) Future research directions identified are advanced network orchestration, information sharing over networks, and networked business operating systems.
Portfolio of Buyer-Supplier Exchange Relationships in an Online Marketplace f...Eric van Heck
This document summarizes a study on portfolios of exchange relationships that buyers form with suppliers in an online marketplace for IT services. The study explores how buyers organize their supplier networks by analyzing patterns in their usage of auction vs. negotiation mechanisms, types of supplier relationships, and preferences for certain suppliers over multiple transactions. The study aims to develop a taxonomy of buyers' portfolio configurations and relate them to theoretical perspectives on how IT shapes economic exchange relationships, in order to provide a richer picture than previous studies that predicted uniform relationship types. Key dimensions for analyzing portfolio configurations include the extent of arm's-length vs. close supplier relationships, the usage of auction vs. negotiation mechanisms, and the complexity of IT projects involved in the transactions. The study also
Adani Group's Active Interest In Increasing Its Presence in the Cement Manufa...Adani case
Time and again, the business group has taken up new business ventures, each of which has allowed it to expand its horizons further and reach new heights. Even amidst the Adani CBI Investigation, the firm has always focused on improving its cement business.
Economic and Social Analysis of the Adoption of B2B Electronic MarketsEric van Heck
This document summarizes a research study that analyzed the adoption of B2B electronic marketplaces using a case study of AuctionsPlus, an electronic marketplace in the Australian beef industry. The study used two theoretical frameworks - Kambil and van Heck's model of exchange processes to examine adoption from an economic perspective at the stakeholder group level, and Rogers' diffusion of innovations theory to examine adoption from a social perspective at the individual level. The study found that key stakeholder groups did not appear economically worse off using the electronic marketplace. However, considering additional social factors like the loss of social capital and power of intermediary groups provided further insights into the slow adoption rate. The study developed testable propositions to better understand the design
The Emergence of Smart Business NetworksEric van Heck
1) The document introduces the concept of smart business networks, which are groups of businesses linked together via communication networks that interact in novel ways to create better outcomes than competitors.
2) A smart business network is defined as a group of organizations that are linked and have compatible goals, where each participant perceives increased value from interacting in the network in sustainable and resilient ways over time.
3) The key question is how to make the outcomes of such business networks "smart", meaning just a little better than competitors in ways like being more agile with less pain and more returns for all members now and over time.
Factors in Adopting Multi-acccess Technologies in Online Consumer Auction Mar...Eric van Heck
The document analyzes factors for adopting multi-access technologies in online consumer auction markets in Finland. It identifies four factors from literature: 1) perceived appropriateness of the technology, 2) media richness of the technologies, 3) support for multiple communication relationships, and 4) experience using multiple marketing channels. The document then analyzes five Finnish auction markets and finds they predominantly use only the Internet, despite other technologies being widely used in Finland. It suggests media richness and communication support could stimulate adopting other technologies.
The Impact of Multi-access Technologies on Consumer Electronic AuctionsEric van Heck
This document discusses how multi-access technologies may impact consumer electronic auctions. It begins with an introduction to electronic auctions and multi-access technologies. The literature review covers electronic markets theory, auction theory, and buyer-seller relationship theory. A conceptual framework is then presented with four propositions about how technologies may influence auction business processes and stakeholders. The focus is on analyzing five consumer electronic auctions in the Netherlands to understand the impact of technologies.
The document discusses developing a method and tool to assess the reengineering of business networks. It defines key aspects of business networks, such as their flexible and dynamic nature. The authors developed a 14-step research method and decision support system called the Business Network Navigator to assess margin improvements in business networks. They tested this method on the business network of the European Patent Office to analyze the impact of redesigning it and present the results.
The document discusses the concept of the "Winner's Curse" in IT outsourcing contracts, where the winning bidder systematically bids too high and cannot deliver the promised costs and services at that price. This can damage the relationship between the supplier and client organization. Suppliers may bid too low to win the contract, hoping to recover costs later, but end up incurring losses. As a result, the supplier focuses on cost recovery over developing the relationship and meeting objectives. This can lead to decreased service quality and additional costs for the client organization. Proper evaluation of bids and awareness of this risk can help avoid a cursed contract and maintain a successful outsourcing partnership.
How Should CIOs deal with Web-based Auctions?Eric van Heck
Web-based auctions provide advantages for both buyers and sellers by reducing transaction costs and increasing the potential customer pool. There are several types of web-based auctions including one-to-many sales auctions and many-to-many auctions. For organizations to benefit from web-based auctions, CIOs must ensure interface integrity, manage front-office and back-office system connections, and demonstrate the technical and business advantages and disadvantages to other departments.
This document summarizes an experimental study on using information aggregation markets for sales forecasting. It finds that markets with more traders forecast more accurately, markets are influenced by how wisdom is distributed among traders, and monetary incentives do not impact forecast accuracy. It also describes two projects, one finding that distribution of wisdom and number of traders impact accuracy, and another that found thicker markets forecast better while incentives did not motivate trading. The document concludes information aggregation through markets can improve firms but design details need work.
This document discusses the value of smart business networks. It provides examples of how networks like TheBigWord provide fast translation services by linking linguists. Key components of smart business networks are identified as customer interaction, modularity, information sharing, network structure, orchestration, and a business operating system infrastructure. Networks allow combining modules quickly to design customized solutions. Maintaining a wide network horizon and understanding network structures are important but bridging positions are not always sustainable.
Using Dempster-Shafer Theory and Real Options TheoryEric van Heck
This document discusses combining Dempster-Shafer theory and real options theory to assess competing strategies for implementing IT infrastructures. It presents a model that uses an evidential reasoning approach based on Dempster-Shafer theory to account for risks and uncertainties, and real options analysis to value the flexibility in multi-stage investment strategies. The model is applied in a case study to define a strategy for implementing a human resource management application at a large European service provider. The key benefits of combining these approaches are that it provides flexible decision support that takes into account both quantitative and qualitative factors in making implementation decisions under uncertainty.
Information Capability and Value Creation StrategyEric van Heck
The document summarizes a study examining how mobile ticketing technologies can enable revenue management strategies for public transportation operators. It develops a conceptual model showing that information capability from mobile ticketing allows operators to capture detailed customer behavior data, which enables the implementation of advanced value creation strategies like price differentiation and service expansion. These strategies are then hypothesized to lead to higher performance gains. The study analyzes 17 case studies of operators implementing smart card and mobile technologies, finding that those using more sophisticated technologies were able to adopt more advanced strategies and achieve better performance outcomes.
This document summarizes research conducted from 2007-2009 on the impact of new ways of working on knowledge worker performance at Microsoft Netherlands. The research included interviews, surveys in 2007 and 2008, and analysis of reports. The goal was to understand how moving to a new building affected dimensions of work and output variables like productivity and job satisfaction. Key findings included higher flexibility and slightly higher perceived productivity after the move. The work dimensions influencing outputs were shifting towards aspects like work-life balance and workplace mobility. The document discusses the research approach, definitions, findings and opportunities to link the work to other research.
Smart Business Networks: Concepts and Empirical EvidenceEric van Heck
1) The document discusses the concept of smart business networks and their ability to "rapidly pick, plug, and play" to quickly configure and meet objectives like customer orders or emergencies.
2) It summarizes four papers that provide new insights into smart business networks and empirical evidence of their functioning and impact on decision making.
3) Future research directions identified are advanced network orchestration, information sharing over networks, and networked business operating systems.
Portfolio of Buyer-Supplier Exchange Relationships in an Online Marketplace f...Eric van Heck
This document summarizes a study on portfolios of exchange relationships that buyers form with suppliers in an online marketplace for IT services. The study explores how buyers organize their supplier networks by analyzing patterns in their usage of auction vs. negotiation mechanisms, types of supplier relationships, and preferences for certain suppliers over multiple transactions. The study aims to develop a taxonomy of buyers' portfolio configurations and relate them to theoretical perspectives on how IT shapes economic exchange relationships, in order to provide a richer picture than previous studies that predicted uniform relationship types. Key dimensions for analyzing portfolio configurations include the extent of arm's-length vs. close supplier relationships, the usage of auction vs. negotiation mechanisms, and the complexity of IT projects involved in the transactions. The study also
Adani Group's Active Interest In Increasing Its Presence in the Cement Manufa...Adani case
Time and again, the business group has taken up new business ventures, each of which has allowed it to expand its horizons further and reach new heights. Even amidst the Adani CBI Investigation, the firm has always focused on improving its cement business.
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During the budget session of 2024-25, the finance minister, Nirmala Sitharaman, introduced the “solar Rooftop scheme,” also known as “PM Surya Ghar Muft Bijli Yojana.” It is a subsidy offered to those who wish to put up solar panels in their homes using domestic power systems. Additionally, adopting photovoltaic technology at home allows you to lower your monthly electricity expenses. Today in this blog we will talk all about what is the PM Surya Ghar Muft Bijli Yojana. How does it work? Who is eligible for this yojana and all the other things related to this scheme?
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1. has eroded in recent years, largely
as a result of focusing too much TRACKING CACHET: How much of the overall category was selling
on the superpremium end and at a premium over the price of value brands in 1997 versus 1988?
letting the main brands drift ten
ward the private label. Unilever, 100%
for example, failed to capitalize on
the cachet of its superpremium
Five Brothers brand by under- 80%
investing in Ragu, which for 70% Soup
some time had been a premium
60% 60% Yogurt
product. If you lose the focus on
building cachet for the entire cat- 50% Italian Sauce
egory, you can expect your earn- 40% 40% Coffee
ings to take a fall as weU.
25% Facial Tissues
20%
Vijay Vishwanath and David
Harding are directors of
Bain & Company in Boston. 0% -
1988 1997
Reprint F00202
best practice
The Cutting Edge in Auctions
No, it's not eBay or FreeMarkets.
It's not even on the Net.
by Eric van Heck
Until recently, auctions were a relatively
exotic way to buy and sell goods. The Web
has changed that. Electronic auctions
have popped up like crocuses in early
spring - several hundred now operate on-
line. And yet the place to see state-of-the-
art auctions is not on the Web but rather
at one of a dozen or so auction halts in
Holland, where nearly 60% of the world's
cut flowers are sold each year.
Because flowers are highly perishable,
Sellers of time-sensitive goods on the Web should look
the Dutch flower auctions are built for at the Dutch flower auctions as a model.
speed. Every day, millions of flowers 60,000 transactions. Most of the flowers The key to the process is a method of
arrive at Amsterdam's Schiphol airport. will then be rushed back to the airport selling goods, known as a "Dutch aurtion,"
They are then quickly transported to for immediate export. Thus, over a 24- that dates back to the 1870s. Unlike the
nearby auction centers, the largest of hour period, a dozen roses can be shipped more common English auction, in which
which covers the equivalent of about 100 to an auction center by a grower, pur- bidders push the price up from below, the
soccer fields and can host up to 2,500 buy- chased by a wholesaler, delivered to a re- Dutch method starts with a high price set
ers. By day's end, more than 34 million tailer, and end up in the hands of a New by the auctioneer. The price then drops
flowers (and 3 million potted plants) will Yorker in desperate need of an anniver- until a buyer signals that he will take the
have been purchased in the course of sary gift. goods. No actual bidding is involved.
18 HARVARD BUSINESS REVIEW ?Vlarch-April 2000