The document discusses a problem activating a multi-diag access J2534 device. The device prompts that the license has expired when an activation code is entered, even though the installation steps were followed correctly. The response recommends checking that Windows XP or Windows 7 is being used, as the multi-diag device only works on those operating systems, in case changing the computer system resolves the activation issue.

1. The activation problem about multidiag j2534
Q: Hi, I got the latest v2013 multi-diag access j2534, the item no is SP04-D, now I
have problem that when I used the activation code, the device prompted "licence
expired pls contact supplier for renewal of licence", as the following pic. And I am
sure that the step I did is all right, I still could not active success, what should I do?
A: For the installation you can accord to the video
http://www.youtube.com/watch?feature=player_embedded&v=OJZHR8ohyPM. If
you do the installation steps and activation code are right, and the device still could
not active, for this you need to change your computer system. Multidiag j2534 can
be used on Windows XP and Windows 7.