SlideShare a Scribd company logo
The Awesome Title of Your
Presentation
NAME OF PRESENTER / DATE OF PRESENTATION / OTHER INFO
live there - even if it is just for a day
Wikipedia
Customer Journey
…
bezeichnet die einzelnen Zyklen, die ein Kunde durchläuft,
bevor er sich für den Kauf eines Produktes entscheidet.
Pre Trip Trip Post Trip
Belong anywhere
TITLE TEXT
Body Level One
Body Level Two
Body Level Three
Body Level Four
Body Level Five
Airbnb is a global community,
that connects people to unique
travel experiences.
#VIELFALT
50-100 LISTINGS
101-300 LISTINGS
301-1000 LISTINGS
1001+ LISTINGS
2009
50-100 LISTINGS
101-300 LISTINGS
301-1000 LISTINGS
1001+ LISTINGS
2010
50-100 LISTINGS
101-300 LISTINGS
301-1000 LISTINGS
1001+ LISTINGS
2011
50-100 LISTINGS
101-300 LISTINGS
301-1000 LISTINGS
1001+ LISTINGS
2012
50-100 LISTINGS
101-300 LISTINGS
301-1000 LISTINGS
1001+ LISTINGS
2013
50-100 LISTINGS
101-300 LISTINGS
301-1000 LISTINGS
1001+ LISTINGS
2014
TOTAL HOMES ON AIRBNB
Today
COUNTRIESCITIES
Today
or a villa for a month,
#GASTLICHKEIT
#COMMUNITY
Katrin & Jennifer
Berlin
Our community are
our business
partners
LISTEN
AND
LEARN
ECONOMIC IMPACT
The Airbnb community of Berlin
contributed nearly €467 million in
total economic activity in one
year.
For London that figure is at €1.9
billion. Paris has more listings than
all of Germany
ENVIRONMENTAL
IMPACT
In Europe Airbnb properties
consume 78% less energy, produce
89% lower greenhouse gas
emissions and consume 48% less
water than hotels*
Plus our guests are 10 - 15% more
likely to use public transportation,
walk or bicycle as their primary
mode of transportation than if they
had stayed in a hotel.
*per guest night; study is based on 8.000 survey responses from hosts and guests
worldwide
80M+TOTAL AIRBNB GUESTS
Our global community is
growing and sharing like never before.
We want people to feel like they can belong
anywhere while they travel with Airbnb
Lebe dort
Section Break
alexander.schwarz@airbnb.com
Weltweit
zuhause
alexander.schwarz@airbnb.com
The Awesome Title of Your
Presentation
NAME OF PRESENTER / DATE OF PRESENTATION / OTHER INFO
alexander.schwarz@airbnb.com
Weltweit zuhause

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TFF2016, Alexander Schwarz, Airbnb

Editor's Notes

  1. Storycards Teams = R for Cards or multiple cards (Search & everything discovery process) Identified multiple gaps -> Esp. Offline Quentin Terentino
  2. Konkurrenz stimmt das vielleicht so. Für uns ist das zu kurz gesprungen. Für Sie auch. Aber
  3. im Zentrum steht “belong anywhere” Voraussetzungen
  4. im Zentrum steht “belong anywhere” Voraussetzungen
  5. - But Why is community so important for us? If you think about our business: we only provide the platform but the hosts are the ones that make it unique and deliver the experience. So if you enter the door of a stranger for the first time. This particular moment is something that the community provides. It’s not Brian or me opening the door. MAGIE VON AIRBNB deswegen Community so wichtig
  6. Airbnb connects people to unique travel experiences.
  7. # Aber nicht nur VIELFALT. DER UNTERKÜNFTE # Sondern auch . DER GASTGEBER UND GÄSTE . LÄNDER, REGIONEN, NACHBARSCHAFTEN, FREIZEITANGEBOTS, KÜCHE, KULTUREN # Und somit . DER ERFAHRUNGEN . TIEFEN MENSCHLICHEN VERBINDUNGEN DIE DABEI ENTSTEHEN KÖNNEN
  8. 2008 an der Westküste gestartet Ostküste aufgegriffen Gründer Fotos der Listings
  9. 2010 europäische Amerikareisende nun auch GG in Europa
  10. American company but mainly European business
  11. in 7 years, we’ve gone from 1 listing to 2 million
  12. Latest country Cuba
  13. Top5 Listings on Airbnb
  14. be a host gilt in beide Richtungen auf Augenhöhe 2-seitiger Marktplatz - auch GG können ablehnen und schlecht bewerten
  15. Beginning of Airbnb not successful Paul Graham “rather 100 that love you than 1m that like you” Meet NYC community to learn and invest into the partnership Airbnb started to make a difference Like the Airbnb open we just held few months ago in Paris. This is Chip Conley our Head of Global Hospitality speaking at our recent Airbnb Open last week. 5000+ hosts from over 110 countries came to the "Airbnb Open" convention in Paris.
  16. You can see why we try to engage the community to deliver these kind of experience to guest. Jenny + Cathrin Jenny Community Ansprechpartner Again community is one of our major drivers in growth. Here you can see Jenny at one of our recent events in Berlin with one of our superhosts Katrin. And we do these meet ups globally. We now have 20 offices around the globe, so we're incredibly local. we organize meet ups all over the world to enable our community to get together and share their thoughts, ideas and even problems. We need to know what our users want. It is important to give your community the platform to meet each other.
  17. So thats the big difference. We don't see an “us" and “them”. Partners A common mistake is to forget or abandon what made you successful. For us There is no Airbnb the company and Airbnb the community. There is just Airbnb. We are one community. 1st secret: make community love you This is also best explained with an Example. we talked about that B, J. & N. were not really successful until they were invited to participate in a start-up-programme at Y-Combinator where they met Paul Graham. He told them: I’d rather make sure that 100 people love you than having a mio people kind of like you. Get to know your community! The guys then decided to meet some members of the community in NYC and that’s when it started to make a difference. In the beginning, when the Airbnb community was still tiny, our founders Brian and Joe would go to every single listing and take photos of the rooms themselves and to check the quality of the listings. We now have more advanced tools for this ;)
  18. Immer mehr Menschen erkennen die Vorteile der Sharing Eco und Airbnb für sich Stadt für Stadt, Region für Region öffnet sich dem Konzept der
  19. More then half of this in last 12m This NY eve, >2M people stayed on Airbnb
  20. … Als hätte Arthur Zelger es 1949 geahnt… Dieses Plakat von Arthur Zelger (1949), das zeitlose Modernität und Lebensfreude signalisiert, steht am Anfang einer rasanten Aufwärtsentwicklung.
  21. Ursprünglichkeit, Kultur
  22. 2 guys having paying rent impact on lives millions of people pretty inspiring