Ensuring your practice has a solid grasp of this coding will minimize denials and delays in payment for the procedures you provide. This article provides a quick overview of important teledentistry coding and billing as well as some best practices for avoiding delayed and denied reimbursement requests.

1. Teledentistry Codes And Billing For Remote Care

2. Teledentistry has become more and more the norm around the country because of COVID-19. However, it's still imperative to
understand what dental insurance companies will or will not bill for teledentistry services.
In teledentistry, Current Dental Terminology (CDT) codes are required when requesting reimbursement from insurers. These
abbreviated numbers and letters provide a standardized set of coded descriptors for reporting your services to dental insurers.
Ensuring your practice has a solid grasp of this coding will minimize denials and delays in payment for the procedures you provide.
This article provides a quick overview of important teledentistry coding and billing as well as some best practices for avoiding
delayed and denied reimbursement requests.
Teledentistry Coding And Billing

3. There are two specific types of coding your team needs to be familiar with to ensure payment gets received: synchronous and
asynchronous. Synchronous code describes a real-time consultation/treatment (ex: Facetime dentistry), with you and the client
speaking directly with one another. Asynchronous CDTs involve patients submitting information to their dentists who then review
these details later and send a response. This process doesn't happen in real-time.
Step one in dental coding is deciding whether the treatment is synchronous or asynchronous. Next, choose a teledentistry code
and an oral evaluation and case management code. Be mindful that an insurer may treat these as administrative, but this is not
always the case. Sometimes, a carrier may be willing to adjust their policy to reimburse your office.
Check out the quick overview below of the most frequently used billing codes for teledental services:
Teledental Visit Codes

4. D9995
This is a synchronous CDT code used to report care encounters that occur in real-time and related procedures provided on the day
of service.
D9996
Use this asynchronous code for dental services where information gets submitted to a dentist for review and reply without a
face-to-face consult. This and other performed services can be reported together on the same service date.
Codes for Dental Evaluations
D0140
Your team would use this code as it relates to a specific oral health problem and evaluation. It's important to always include
information from related diagnostic procedures to assist in understanding the need for any treatment and diagnosis.

5. D0170
Use this code for dental treatments involving a pre-existing condition requiring an assessment to determine its current status.
Typically, your billing department would use this if a patient is coming in for a follow-up as part of their ongoing care.
D0171
Procedures using this code are usually part of post-operative care and follow-up evaluations of the patient's recovery. This could
involve simply deciding if further care is necessary by the dentist or assessing how well the healing process is going.
Case Management Coding
D9991
As a dentist, you may have patients who are unable to receive care due to transportation issues. This code is applicable when your
dental office assists a patient in getting transport to and from scheduled appointments.

6. D9992
As a dental provider, there are times when your patients need your assistance in coordinating their oral healthcare needs. This code
represents the additional effort, time, and resources your office provided to assist them. For example, if your young dental patient
needs a maxillofacial surgeon for corrective palate surgery, your team would help their parents coordinate this care with your
office.
D9993
This code represents Motivational Interviewing (MI) which your office provides a patient with personalized counseling to help them
modify harmful behaviors directly impacting their oral health.
D9994
Sometimes, your team will need to take a more personalized approach to motivate a patient to improve their oral healthcare. This
may require educating them on how to make better health decisions that address the difference in cultural beliefs or through
different language preferences that go beyond the typical case presentation or dental evaluation.
Top Reasons Dental Claims Get Denied
Denials of dental claims can have a terrible impact on both the dentist and the patient, so getting early verification can prevent
nagging claim denials. This process of checking a client’s eligibility before they sit in your chair ensures they have eligible, active
benefits and coverage and will reap lots of monetary rewards.

7. If you understand why claims get denied you can prevent them. Check out the most frequent causes for claim denials below:
Incomplete Claim Information
Lack of information accounts for nearly half of all dental claim denials. This could partly be attributed to the need for the varying
CDT-codes narrative requirements to process a reimbursement request.

8. Not counting the specifics of the ‘5 W’s’ (who, what, when, where, and why) that support the claim, the information provided must
clearly explain the procedure performed and its necessity. For instance, if you’ve been doing periodontal charting on a patient,
include treatment history with the claim and any films taken over the past six months.
Coverage Limitations
Exclusions, capped limits, and treatment frequencies are trappings that all come with dental plans. These same plans set a policy
maximum on how much gets paid for care based on a yearly and sometimes lifetime calendar. Plans might also contain frequency
limitations, which means that a patient can only receive certain dental procedures a few times a year, so additional instances won't
be covered.
Because of these plan limits, before you provide any treatments, your team needs to verify all benefits so that all caps, exclusions,
and frequencies are known. Procedures with a higher price tag should get pre-authorized first to avoid any surprises when billing
the patient later.
Late Claim Filing

9. Each health insurance provider has its own set of deadlines for filing claims. If your submissions are outside of that deadline, then
your office might receive a denial. Always submit your dental claims as soon as the procedure is complete. Keep in mind that grace
periods for submission can range greatly. Some policies have a one-year time limit, while others are much short at only 180 days
or less.
Information Errors
One of the most common mistakes that can cause a claim denial is data entry errors. When your team updates patient dental
records, using the wrong procedure code, incorrect treatment dates, and simply misspelling the patient's name, can lead to denied
reimbursements.
If your practice still relies on manually adding data to your EHR, this problem will persist. Using modern practice management
software like Adit can automate much of this issue and create a more uniform and accurate approach to your claims process.
Insurance Details are Not Up-To-Date

10. Patients rarely understand how their benefits work and often have no idea what their limits are or that coverages have changed.
This ignorance can be a source of frustration when your office bills for dental services and later get denied because of a policy
update from earlier in the year.
Avoid claim denials and upset patients by electronically verifying insurance eligibility and coverages as soon as possible. When
scheduling appointments, include a reminder to submit this information before the visit date. This allows your team to address any
issues ahead of time and allow your patients time to correct them or arrange other means to receive their care.
Coordination of Benefits (COB) Issues
It's not uncommon for patients to have multiple dental insurance plans to cover their care. When this occurs, a Coordination of
Benefits (COB) takes place. To avoid delayed payment, all claim information must be accurate and complete. A common scenario
that leads to denials and slow pays is failing to include an Explanation of Benefits (EOB) from the patient's primary insurance when
requesting payment from their secondary coverage.
Always confirm whether someone has primary and secondary insurance at every visit.
Your Team Didn't Receive Pre-Authorization
Prior authorization is often mandatory for dental treatments involving oral or reconstructive surgery. Not obtaining this
authorization will lead to the denial of payment. Providers should know in advance which insurers will require prior authorization
and for which procedures. Predeterminations on costly and complex procedures should be obtained as close to the proposed
treatment date as possible.

11. Winning the game with dental insurance means practices must educate parents about their coverage. Below are some strategies to
help with this task:
● Pass out brochures explaining dental insurance in a language that anyone can understand. People need to know what is
usually covered or not covered and how copays work.
● Have a heart-to-heart chat with patients to help them understand the facts of dental insurance.
● Make sure to communicate your practice policy on collecting copays.
Processing insurance for teledentistry can be problematic. Remember, teledentistry is often considered an administrative cost and
won’t always be reimbursed. That said, the ADA recommends that dentists report every cost related to services coupled with a
virtual visit.
According to the ADA, you should consider charging for all the elements involved in a teledentistry visit, including technology for
sharing needed health information between your office and the patient. However, it's critical to determine whether your state
allows you to do so. Many restrictions around teledental billing were relaxed throughout the country after the pandemic, but in
some regions of the U.S., this was only a temporary measure.
Teledentistry Billing Doesn't Have To Be Difficult

12. With the telemed and teledentistry industry booming, billing has become more complex, creating a greater risk of error and
resulting claim denials. If your team struggles with accurately coding services and procedures, and your current practice
management software doesn't offer CDT updates, this process can quickly become a costly, uphill battle.
As your dental office begins taking a modernized approach to oral healthcare and access, your billing software should be up to the
task. Cloud-based PMS platforms have revolutionized and improved the claims reimbursement process so that submitted requests
are accurate, timely, and contain all the necessary information to get approvals sooner.
For example, Adit Pay can provide you with an end-to-end teledentistry software billing solution that ensures your team has the
most up-to-date CDT list to choose from with just the click of a button. Say goodbye to the three-ring circus event that your
end-of-month billing and reimbursement cycle has become! Adit helps busy dental practices like your own create an efficient
invoicing process thanks to our over 15 digital management tools and advanced automated features.
Our easy-to-use platform and integrations help your practice turn into a dental organization that is tech-forward, efficient, and
profitable. Adit makes it possible to receive updates on a patient’s eligibility, benefit coverage limits, and more before their visit.
This gives your team a firmer grasp of collection and reimbursement best practices and boosts your revenue for the month thanks
to our built-in request monitoring. Better treatment plan preparation and reduced insurance denials can be your norm if you get
ahead of potential claim issues and verify patient eligibility before they even walk through your door.
Even better? Our software easily integrates with the most popular PMS systems and streamlines your team's workload by
automating appointment reminders, online scheduling, insurance pre-authorization, and so much more.

13. Streamline Your Teledental Billing Process With Adit
Going the extra mile to ensure patients get the most out of their insurance coverage requires your dental office to have a system
that assists your team in processing claims quickly and accurately. Adit's billing software is the perfect solution with our innovative
and intuitive invoicing and claims submission features. When combined with our 15+ practice management tools, frustrating
reimbursement delays get reduced and often completed faster thanks to our convenient database of teledentistry CDT codes and
hassle-free billing process.
Because our platform seamlessly integrates with your EHR, your dental practice can reach a new level of efficiency and profitability
with your teledental services. Adit Pay also adds next-level payment flexibility for your patients, making it more convenient for
patients to settle up their accounts from their favorite smart device, patient portal, or online processing site.
Contact our team today to learn more about our advanced billing module Adit Pay, and see our platform in action with a free
demo.