The document outlines CompTIA's 6 step troubleshooting process for resolving computer problems. The 6 steps are: 1) Identify the problem, 2) Establish a theory of probable cause, 3) Test the theory, 4) Establish a plan of action and implement the solution, 5) Verify full system functionality and implement preventative measures if applicable, 6) Document findings, actions, and outcomes. The purpose of using this process is to take a logical approach to troubleshooting computer issues.