1. MAHR Capstone Project – Spring 2016
Creation of the University of Cincinnati Undergraduate Admissions Office Student Worker and
Admissions Assistants Recruitment & Training Program
Heather Nester

2. Appendix:
Executive Summary ……………………………………………………………………………………………....Page 3
History of the Project & Student Training ………………………………………………………………Page 5-23
a. Work-Study Students vs. Student Workers……………………………………………Page 4
b. History & Narrative of the Project…………………………………………………………Page 5-14
c. Issues & Struggles Through the Project…………………………………………………Page 16-23
d. What Was Learned Through this Project……………………………………………….Page 24-24
Human Resources Improvements …………………………………………………………………………..Page 26-34
a. Use of Templates
b. DISC Assessment
c. Finalized Human Resources Documents
d. S.M.A.R.T Learning
Student Training & Every Day Binder ……………………………………………………………………..Page 35 – 65
Admissions Human Resources Information ………………………………….………………………..Page 66 - 69
Student Ambassador & Admissions Assistant Job Descriptions ……………….……………..Page 70 - 79
Student Ambassador & Admissions Assistant Training ……………………………………………Page 80 - 89
Recruitment Documents ……………………………………………………………………………..…….……Page 90 – 96
E-Mail Templates ………………………………………………………………………………….………………...Page 97-99
Bibliography ……………………………………………………………………………………………………..…..…Page 100