1. Locations Update
January 2011
© 2010 Sykes Enterprises, Incorporated. All Rights Reserved 1

2. About SYKES
(x8)
• 30+ Years of Experience
• 80+ Global Centers
• 45,000+ Employees
• 24 Countries (30+ Languages)
• Publicly Held (NASDAQ “SYKE”) (x3)
• Financially Strong; Debt Free
• $1.2B+ Forecasted Revenues Current Location
Planned Expansion
• S&P Small Cap 600
© 2010 Sykes Enterprises, Incorporated. All Rights Reserved 2

3. Enabled for Global Market Support Delivery
MARKETS
Mexico,
North America Central and Spain EMEA Nordics Asia Pacific
South America
United States El Salvador Brazil Spain Netherlands Ireland Denmark Australia
Canada Mexico Costa Rica Costa Rica Egypt Philippines Finland China
Costa Rica Philippines El Salvador El Salvador Germany Romania Norway Philippines
Egypt Mexico Mexico Hungary Slovakia Sweden
UK South Africa
© 2010 Sykes Enterprises, Incorporated. All Rights Reserved 3
SYKES DELIVERY GEOGRAPHIES

4. Locations: North America
Contact Centers:
• United States (27)
o Arizona
o South Carolina
o Nogales
o Greenwood
o Arkansas
o Kingstree
o Malvern
o Sumter
o Morrilton
o Virginia
o Colorado
o Buchanan County
o Sterling
o Wise
o Florida
o Washington
o Lakeland
o Spokane
o Kentucky
o Bardstown • Canada (10)
o Louisville o Newfoundland
o Morganfield o Corner Brook
o Perry County o St. John’s
o Maine o New Brunswick
o Wilton o Miramachi
o New York o Riverview
o Amherst o St. John
o North Dakota o Nova Scotia
o Bismarck o Sydney
o Oklahoma o Ontario
o Ponca City o Lindsay
o Oregon o London
o Milton-Freewater o Peterborough
o Pennsylvania o Quebec
o Allentown o Sherbrooke
o Bloomsburg
o Langhorne
o Lock Haven Languages:
o Newtown • English
• French Canadian
© 2010 Sykes Enterprises, Incorporated. All Rights Reserved • Spanish 4

5. Locations: Latin America and Spain (LATAMS)
• Brazil
o Curitiba
• Costa Rica
o Heredia, Costa Rica (3)
o Moravia, Costa Rica
• El Salvador
o San Salvador
• Mexico
o Mexico City
• Spain
o Lugo
o La Coruna Languages:
o Ponferrada
• English
• French
• Portuguese
• Spanish
© 2010 Sykes Enterprises, Incorporated. All Rights Reserved 5

6. Locations: Asia Pacific
• Australia Languages
o Maitland  Cantonese  Malay
o Rhodes  Chinese  Mandarin
 English  Thai
o Robina
 Japanese 
• China
Russian
 Korean
o Shanghai
o Guangzhou
o Wuhan (2Q 2011)
• India
o Hyderabad (BPO)
(x8)
• Philippines
o Manila – Luzon Province
o Makati City (2)
o Marikina City (2)
o Pasig City (3)
o Quezon City
(x3)
o Cebu Province
o Cebu City
© 2010 Sykes Enterprises, Incorporated. All Rights Reserved 6

7. Locations: EMEA
• Western Europe
o Amsterdam, The Netherlands
Languages:
o Edinburgh, United Kingdom (2)
o Johannesburg, South Africa  Afrikaans
o Shannon, Ireland  Arabic
 Bulgarian
• Central Region  Czech
o Berlin, Germany
 Danish
o Bochum, Germany
o Pasewalk, Germany  Dutch
o Wilhelmshaven, Germany  English
 Finnish
• Egypt  French
o Cairo, Egypt  German
 Greek
• Eastern Region  Hebrew
o Budapest, Hungary  Hindi
o Cluj, Romania
 Hungarian
o Kosice, Slovakia
 Italian
• Nordic Region  Japanese
o Bodo, Norway  Norwegian
o Bergen, Norway  Polish
o Ed, Sweden  Portuguese
o Sveg, Sweden  Romanian
o Odense, Denmark  Russian
o Turku, Finland
 Slovakian
• Fulfillment Centers:  Spanish
o Galashiels, United Kingdom  Swedish
o Stockholm, Sweden  Turkish
© 2010 Sykes Enterprises, Incorporated. All Rights Reserved 7