This document discusses open source alternatives to proprietary software solutions. It notes that voice over IP and unified communications technologies are driving many companies to upgrade their existing telephony systems. It then provides examples of popular open source solutions for operating systems, web servers, browsers, telephony/communications, databases, CRM, backup, productivity suites, and collaboration suites. One section analyzes data showing that Asterisk, an open source telephony solution, was the second largest supplier of PBX end points in 2008. The document promotes the benefits of the Switchvox open source PBX solution, including no vendor lock-in, enterprise features at an affordable price, future proofing, easy use, and providing many products in one solution.

1. Creative Innovation – Customer Satisfaction – Continual Quality Improvement
Voice over IP and Unified
Communications are
forces that will cause most
companies to
upgrade/update their
existing telephony
systems
The Opportunity

2. Creative Innovation – Customer Satisfaction – Continual Quality Improvement
Open Source
Disrupts Proprietary
Alternatives

3. Creative Innovation – Customer Satisfaction – Continual Quality Improvement
Function/Application
Open Source
Solution
Operating System Linux
Web Server Apache
Browser Firefox
Telephony/Communications Asterisk
Database MySQL
Customer Relationship Management SugarCRM
Backup Zmanda
Productivity Suite Open Office
Collaboration Suite Zimbra
Open Source ‘defacto’ standards

4. Creative Innovation – Customer Satisfaction – Continual Quality Improvement
2008 New PBX End Points
2008 Largest Suppliers End Points
Nortel 2,632,145
Asterisk (Digium) 2,512,179
Cisco 1,990,255
Avaya 1,752,885
Mitel 1,228,887
NEC 1,222,578
Source: Eastern Management Group

5. Creative Innovation – Customer Satisfaction – Continual Quality Improvement
❶ NO VENDOR LOCK-IN

6. Creative Innovation – Customer Satisfaction – Continual Quality Improvement
 Easy web-based
management
 Automatic Call
Distribution (Queues)
 Simple, Effective
Reporting
 Call Recording
 Automatic Backups
 Call Rules
 Customizable Features
 IVR (Interactive Voice
Response)
 Web User Portal
 Voicemail to Email
 Faxes to Email
 Call Log
 Call Cascade
 Call Block
 Advanced Visibility
with The Switchboard

7. Creative Innovation – Customer Satisfaction – Continual Quality Improvement
Enterprise
features
at a price
you can
afford
❸ FUTURE PROOF
CALL QUEUESCALL QUEUESRECORDINGRECORDING
SWITCHVOX
MOBILE
SWITCHVOX
MOBILE

8. Creative Innovation – Customer Satisfaction – Continual Quality Improvement
Incoming Call Profile
Switchboard Control from Endpoints
• Dual system registrations
• Upload ring tones
• Distinctive ring/ring hints
• Multiple language support
• SNMP
❹ EASY TO USE

9. Creative Innovation – Customer Satisfaction – Continual Quality Improvement
❺ MANY PRODUCTS IN ONE

10. Creative Innovation – Customer Satisfaction – Continual Quality Improvement
Saves Big Money
Switchvox
Switchvox
Other
Other