The document discusses delivery issues related to multiple orders (561690, 561697, 565847, and 565848) scheduled from September 22 to September 25. There were repeated calls from Swift indicating an expected load within an hour, but the product was out at BPA. The communication breakdown regarding delivery expectations is highlighted throughout the text.

2. “ What we have here is a failure to communicate” The Swift at Columbus Delivery Scenario

3. Wed 9/22 Thr 9/23 Fri 9/24 Sat 9/25 Actual Delivery Order # 561690 BPA perception Swift perception

4. Wed 9/22 Thr 9/23 Fri 9/24 Sat 9/25 Actual Delivery Order # 561690 Order # 561697 BPA perception Swift perception

5. Wed 9/22 Thr 9/23 Fri 9/24 Sat 9/25 Actual Delivery Order # 561690 Order # 561697 Order # 565847 BPA perception Swift perception

6. Wed 9/22 Thr 9/23 Fri 9/24 Sat 9/25 Actual Delivery Order # 561690 Order # 561697 Order # 565847 BPA perception Swift perception

7. Wed 9/22 Thr 9/23 Fri 9/24 Sat 9/25 Actual Delivery Order # 561690 Order # 561697 Order # 565847 BPA perception Swift perception Call from Swift. Response was to expect load w/in 1 hour.

8. Wed 9/22 Thr 9/23 Fri 9/24 Sat 9/25 Actual Delivery Order # 561690 Order # 561697 Order # 565847 BPA perception Swift perception Call from Swift. Response was to expect load w/in 1 hour. Out of product @ BPA

9. Wed 9/22 Thr 9/23 Fri 9/24 Sat 9/25 Actual Delivery Order # 561690 Order # 561697 Order # 565847 Order # 565848 BPA perception Swift perception Originally scheduled load from Marathon Exchange. Call from Swift. Response was to expect load w/in 1 hour. Out of product @ BPA

10. Wed 9/22 Thr 9/23 Fri 9/24 Sat 9/25 Actual Delivery Order # 561690 Order # 561697 Order # 565847 Order # 565848 BPA perception Swift perception Originally scheduled load from Marathon Exchange. Call from Swift. Response was to expect load w/in 1 hour. Out of product @ BPA

11. Wed 9/22 Thr 9/23 Fri 9/24 Sat 9/25 Actual Delivery Order # 561690 Order # 561697 Order # 565847 Order # 565848 BPA perception Swift perception Originally scheduled load from Marathon Exchange. Call from Swift. Response was to expect load w/in 1 hour. Out of product @ BPA

12. Wed 9/22 Thr 9/23 Fri 9/24 Sat 9/25 Actual Delivery Order # 561690 Order # 561697 Order # 565847 Order # 565848 BPA perception Swift perception Originally scheduled load from Marathon Exchange. Call from Swift. Response was to expect load w/in 1 hour. Out of product @ BPA