This document provides instructions for creating and distributing a survey using Microsoft Forms. It explains how to add a logo and title, choose different question types including branching questions, customize response settings, preview the form on mobile, collect responses, and view summary or detailed results that can be exported to Excel for further analysis. The steps covered include adding a title and image, choosing question types, setting response options, embedding the survey link, and analyzing response data.

1. Survey customers
with Microsoft
Forms
Find out what your customers think
Create a survey to share in Microsoft Forms
Add a logo and title – select the
picture icon and upload an image,
just type to add a title.
Customer Feedback
Help us decide what to do for our upcoming team event
Back Computer Mobile
Questions
Enter a description
Responses
Survey
1.
2.

2. Choose questions
types and branching
Customize
your form
Question types
Add dependencies between questions with branching.
Choose … > Branching.
Choice Text Rating Date
Ranking
Likert
Share
Branching
Settings
1.Question
Option 1
Option 2
2.Question
Enter your answer
3.Question
4.Question
Please input date in format of M/d/yyyy
5.Question
Option 1
Option 2
Option 3
Option 1 Option 2 Option 3 Option 4 Option 5
Statement 1
Statement 2
6.Question
Choice
Text
Rating
Date
Ranking
Likert

3. Anyone with the link can respond
Send and collect responses
Anyone with the link can respond
Only people in my organization can respond
Preview on mobile to
see how your
customers will view
the form
Collect
responses
Choose Anyone with the link can respond to send the survey
to customers or other people outside of your business.
Make sure you include questions to gather their information
(name, company, contact info) if you need to follow up.
How to send it? You can choose:
• a link
• a QR code
• embed on a web page

4. View and analyze results
For more information, visit aka.ms/CreateForm
View summary or detail
results in the form
You can also export to
Excel to really analyze
the data.
Questions
Responses
24 03:32 Active
Status
Average time to complete
Responses
View results Open in Excel
24
Customer feedback
2/1/18 1:12 PM
2/1/18 1:18 PM
2/1/18 1:19 PM
2/1/18 1:33 PM
2/1/18 1:34 PM
Start time
1
2
3
4
5
6
A B C D
2/1/18 1:32 PM
2/1/18 2:56 PM
2/1/18 4:19 PM
2/1/18 1:45 PM
2/1/18 5:06 PM
Completion time
JasonFabian@contoso.com
ByronThames@contoso.com
RogelioSalerno@contoso.com
AbigailMcDonald@contoso.com
ShariNixon@contoso.com
Email Name
Jason Fabian
Byron Thames
Rogelio Salerno
Abigail McDonald
Shari Nixon