A survey was conducted to understand customer satisfaction. The survey asked customers to rate their experience with a company's products and services on a scale of 1 to 5, with 5 being very satisfied. Most customers rated their experience as a 3, indicating a neutral level of satisfaction, while around 20% rated their experience as a 1 or 2, expressing dissatisfaction. The results suggest the company needs to improve in key areas to increase customer satisfaction and loyalty.