Sue Waring thanked Joe for his professional support throughout her application process for the position of Senior Manager with Cornwall Council. Joe made out of office hour calls to keep Sue updated while she was traveling abroad for 3 months and made himself available when she needed advice. Joe also arranged for Sue to use Baltimore Consulting's offices and set up a teleconference interview since she could not travel to Cornwall for the scheduled in-person interviews. Sue was impressed by Joe's time commitment, professionalism, and courtesy during the entire application and hiring process.