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1. CUSTOM AI
CHATBOT
DEVELOPMENT
SERVICES
info@belitsoft.com

2. Written by Dmitry Baraishuk
CHIEF INNOVATION OFFICER / PARTNER
at BELITSOFT
specializing in custom software development
for 20 years

3. Companies know that off-the-shelf solutions
can force them to adapt their processes to the
tool, while custom solutions let them preserve
those unique processes.

4. Ready to explore
custom AI chatbot solutions?
Let’s get started!

5. When businesses look for a custom AI chatbot, they expect the bot to
rely on their proprietary information.
Beyond data, firms seek special features that fit their domain.
Enterprises view custom chatbots as deeply integrated, highly secure
systems that align with their complex workflows.
They also look for customization in how the bot behaves, and how it
represents their brand.

6. Custom AI Chatbot Using
Your Own Proprietary Data

7. A key feature distinguishing custom chatbots from generic ones is the
data they’re built on.
A “custom” chatbot will know your business inside-out, often by
being trained on the company’s own data.
Off-the-shelf bots rely on broad, general training data, whereas a
custom chatbot is typically powered by data specific to the
company’s domain (e.g. product info, internal documents, FAQs).
This means the bot can answer questions and respond to requests
with context that’s unique to that business, delivering more relevant,
accurate responses.

8. Belitsoft developers can train NLP models on a company’s
knowledge base so the bot will understand your industry
jargon or detailed product terminology.
Contact us today and we will discuss your project
requirements.
info@belitsoft.com

9. Custom Enterprise AI ChatBots

10. Larger enterprises tend to pursue full-spectrum customization. They have
diverse use cases and high volumes, so that they often need the chatbot
to tick all the boxes such as:
● proprietary knowledge
● integrations
● branding
● advanced features.
Each industry emphasizes the elements of customization that align with its
business model and customer expectations:
● compliance in banking
● rich functionality in retail
● domain expertise in healthcare
● etc.

11. ➔ For regulated industries like finance or healthcare, where companies
place a huge emphasis on security, compliance, and control, you
can expect your custom chatbot to run in a secure environment
(sometimes on-premises) and follow all data privacy rules.
The solution keeps data in-house and abides by industry standards.
For example, a hospital might require that the AI chatbot be
HIPAA-compliant and only trained on its vetted medical content.

12. ➔ For industries like e-commerce, which are extremely
customer-facing, competitive on experience, and prioritize
personalization and integration, businesses need custom chatbots
that can recommend products, apply promo codes, or check
inventory with tight integration into e-commerce platforms.
➔ For travel agencies, an AI bot may be integrated with booking
systems and remember user preferences (window seat, hotel
ratings) to personalize recommendations.
➔ In manufacturing or tech support, custom chatbots have the
ability to interface with IoT devices or databases to provide
real-time status updates and troubleshoot equipment issues.

13. Belitsoft provides custom AI chatbots for large enterprises as
deeply integrated, scalable solutions.
We plug the AI bot into your existing systems (CRM, ERP,
databases).
These bespoke enterprise AI chatbots align with your workflows,
manage complex, multi-step tasks across departments, and cover
diverse use cases and multiple purposes (customer support, HR
self-service, IT helpdesk, etc.).
Contact us today and we will discuss your project requirements.
info@belitsoft.com

14. Custom AI Chatbots
for Startups

15. What counts as “custom” can shift as a company scales: a feature that a
small business finds uniquely tailored (say a bot that answers their top
50 FAQs) is considered basic by an enterprise.
Conversely, an enterprise-grade custom chatbot (with millions of
interactions, multiple integrations, and AI fine-tuning) would be overkill for
a small business.

16. Small companies typically focus on solving a specific problem quickly. Many
startups begin with off-the-shelf or no-code chatbot tools to quickly set up a
basic Q&A or FAQ bot. They call it “custom” once they load in their own
content and branding.
These non-enterprise buyers value quick deployment and affordability, so
they often do not initially require heavy integration or advanced AI features.
For them, we create custom chatbots with minimal complexity, tailored to
their niche use case or brand. As the business grows and their
expectations evolve, we provide more advanced customizations (such as
adding sentiment analysis or connecting to proprietary systems) once basic
solutions fall short.

17. Custom AI Chatbots from Scratch

18. Our AI engineers also build or fine-tune AI chatbots based on open-source
frameworks for technical buyers. They use programming frameworks and AI
models to craft chatbots from the ground up to meet exact specifications.
We train a custom language model on in-house data, implement advanced
algorithms for intent detection or sentiment analysis, and deploy the solution on
their own infrastructure. This is a highly configurable solution that can be adjusted
at a granular level.
This is the ideal solution for those who want full control over the chatbot’s
behavior and tech stack: from the NLP engine to integrations, along with extra
capabilities like API access and on-premise deployment for data control.
Rely on our expert support to set those features up!
info@belitsoft.com

19. AI Chatbot Customization Beyond
Proprietary Data

20. Customization isn’t only about data. While many buyers equate a
"custom AI chatbot" with "a chatbot trained on our proprietary data",
others seek different types of customization.
We also work with businesses that prioritize custom conversation
flows or logic (even without extensive data training) or the configuration
of how the chatbot interacts with users to fit a specific use case.
Such custom AI chatbot projects usually involve tailoring multiple
elements.

21. 1. Executing specific workflows or decisions unique to
companies’ operations
We work with businesses that have niche requirements beyond
basic chat capabilities. For example, healthcare providers that need
the bot to securely collect patient symptoms and offer preliminary
guidance within regulatory boundaries, or SaaS companies that need
the chatbot to perform technical troubleshooting steps interactively.
How does it work?

22. ➔ Custom chatbots have capabilities uniquely suited to
businesses, whether it’s a complex calculator embedded in the
chat for finance or an AI that remembers a user’s past interactions
to personalize the next response.

23. ➔ Custom bots are designed to follow complex, industry-specific
workflows that generic bots can’t. This includes guiding users
through multi-step processes (like an insurance bot walking a
customer through a claims submission) or automating tasks like
ticket creation or appointment booking. We define these custom
workflows so the bot carries out the exact tasks the business
requires, following the same sequence or logic a human agent
would.

24. ➔ A “custom” chatbot handles specialized functionalities tailored
to the business domain. Features like advanced analytics
dashboards, A/B testing capabilities, or machine learning
enhancements (e.g., sentiment analysis, context awareness) fall
under this umbrella. Other advanced features also include
multilingual support (serving customers in different languages),
omnichannel deployment (website, mobile app, WhatsApp, etc.),
or interactive elements like forms and buttons within the chat.

25. 2. Integration capability is a top request beyond Q&A
knowledge
Many businesses define “custom” in terms of how well the chatbot
integrates with their existing software ecosystem.
We connect chatbots with your internal systems, databases, and
third-party services to pull or push information in real time.
How does it work?

26. ➔ API connectors to CRMs, ERPs, ticketing systems, and more
allow the bot to transact and retrieve data on the user’s behalf,
making it far more powerful than a standalone FAQ bot.
For example, we integrate e-commerce bots with inventory and
order management systems so they can check product availability
or order status during a conversation. Similarly, we integrate a
bank’s chatbot with account databases to provide balances or
transaction history with proper authentication.

27. Where to Start?
Primary Objectives First

28. ➔ When seeking a custom AI chatbot, prioritize what to customize
based on your industry and use case.
Accuracy and task competence tend to be the top concerns.
Businesses want the chatbot to actually solve the problem it’s
intended for, whether that means answering correctly or completing
an action.

29. ➔ Generally, companies start by focusing on whatever will deliver the
most value quickly. For many, that means using proprietary
knowledge. The bot must accurately answer questions about their
products, policies, or services. Thus, feeding the bot company data
(or integrating a knowledge base) is often the first priority.

30. ➔ On the other hand, if the goal is transactional (automating a
process), then workflow customization and system integrations
become equally important from the start. A retailer deploying a
chatbot for shopping assistance often prioritizes integration with
product databases, while a consulting firm focuses on ingesting its
document library.

31. How Belitsoft Can Help

32. ➔ Belitsoft is an agency that tailors projects to client needs and
builds truly custom AI chatbot solutions: we do not rely solely on
templates. Our custom AI chatbot development services are
designed for clients who have a clear vision of what they need
and want a partner to tailor a chatbot for them.

33. ➔ As a custom AI chatbot provider, we take a consultative approach,
understand the client’s unique challenges, and craft a solution
accordingly. You can expect a consultative sales process, flexibility in
scoping the project, and evidence of past tailored solutions.
➔ This bespoke approach suits businesses looking for an expert
partner rather than just any chatbot provider. They weigh value
versus cost, and for them, a custom chatbot delivers exactly what
they need, including better ROI. We develop AI chatbots for
companies that don't want to pay extra $$ per month based on the
number of dialogues.

34. ➔ We work with businesses that see their project as complex or
strategically important. Such clients often equate custom work with
higher quality and better alignment with their business.
➔ If you assume that opting for a custom-built AI chatbot will require a
larger budget, perhaps for extensive development hours, AI training,
and ongoing adjustments, just inquire about our custom services.
We also offer affordable or fixed-cost solutions using existing tools
or templates for clients who know they want a chatbot but are not
yet ready for a fully custom project.

35. Belitsoft builds custom AI chatbots for enterprises and
startups, delivering a full-cycle generative AI implementation
services that include choosing the right AI model architecture
(LLM, RAG), configuring infrastructure (on-premises vs. cloud
server). Our team fines-tune models with proprietary data,
integrates them with your systems and tests them.
Contact us today and we will discuss your project requirements.
info@belitsoft.com