This document discusses using the structure-process model to analyze organizational performance problems. It explains that structures are the basic components of an organization and processes are how the system behaves. Repeated processes can modify structures over time and alter the organization's behavior. Both internal structures/processes and external environmental factors influence the system. The most powerful structure is culture, which can govern the entire system. Therefore, to create change, an organization needs to modify its structures, but the culture must also be aligned. In other words, to improve performance, the organization must build new structures that are compatible with its culture.

1. Centro de Estrategia, Liderazgo y Transformación©
Complex Problems Solving
in the Organization
Structure-Process Model
step by step

2. • Why the low performance in the
organization?
• Where can we find the sources of failures?
• Where to start with the Structure-Process
Model?

3. Let's analyze Structure-Process Model step by step
System Frontier
Environment
Struct Proc
Structures Processes

4. Structures: The hard part of systems
Structures

5. Are the raw material of
Structures

6. Processes: The behavior of the system
Structures Processes

7. But Processes as behaviors, activities or conducts once
they occur could modify Structures in some way
Structures Processes

8. Repeated many times, this cycle could also transform
structures altering the behavior of the system
Structures Processes

9. Watching the organization from above, we could see it as
a system, with its structures and processes interacting
Structures Processes
Environment

10. Environment structures and processes have an effect in
the system and vice versa
Structures Processes
Environment

11. Inside the organization we could see the structure-process
model at different levels, and one of them is culture
Structures Processes
Environment
Struct Proc

12. Culture eats Strategy for breakfast*.. So powerful is
Culture governing the system
Struct Proc
* Peter Drucker

13. So, if you want to make changes in the system…you need
to change Structures
Structures Processes
Environment
Struct Proc

14. But Culture count…and it should be aligned accordingly
Struct Proc
* Peter Drucker

15. So that literally… “If you Build it…..
Structures

16. ….they will come”
Structures Processes
Environment
Struct Proc

17. Alfonso Cornejo
Consultant with 25 years of experience. Author of 2 books on Organizational Complexity. Associate professor at EGADE MBA in México and
UIDE International MBA in Ecuador. Competences: Strategic Thinking, Complex Problems Solving, Organizational Development andCultural
Transformation.

18. Contacto ACCELUM Consulting Network
Groundwork
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Tel. + 52 81 8220 9075
CP. + 52 81 8029 7783
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