2. What is Standard Air?
StndAIR is an 8 passenger seaplane available for regular scheduled flights to the Hamptons this Summer
from Memorial Day weekend (May 26th
) through October 10th
.
StndAIR is available for charter service to any East Coast destination within a 300 mile radius of New
York including the Hamptons, Shelter Island, Nantucket, Martha’s Vineyard, Cape Cod, Hudson Valley.
StndAir is operated by Shoreline Aviation.
Plane Specs
Seaplane: Cessna 208, Caravan Amphibian
Passengers: 8
Floats: Amphibious & Sea
Maximum Cruise Speed: 180 mph
Horsepower: Increase to 675 HP
Maximum Range: 822 nm
Maximum Operating Altitude: 20,000 feet
Propeller: McCauley 106-diameter, metal three blade
Is Standard Air just for Hotel Guests?
StndAIR is available for hotel guests and the public.
What makes Standard Air Unique?
StndAIR is making travel to the Hamptons and summer destinations on the Eastern Seaboard easy,
accessible and fun.
At off peak times (peak periods are: Thursdays, Fridays and Sundays from 1pm, Mondays until noon)
StndAIR makes it possible to fly to the Hamptons at rates from $29 to East Hampton! (yes, the same cost
as the Jitney) and $95 to Montauk with a new social booking platform called the Flight Board.
FLIGHT BOARD
StndAIR passengers can charter flights to the Hamptons and beyond via a unique, social booking
platform called the Flight Board. Travelers can 'compete' to charter flights at more affordable rates by
gathering their friends to fill the 8 seats on the plane, or take their chances with others seeking the same
destination. The first person to book receives the lowest price and there's a sliding price scale that
gradually increases as more people sign up for that flight. The first to fill a flight gets the confirmed
charter. You can see the names and facebook profile pics of friends on your flight. This is a brand new
booking experience, check it out on stndair.com.
FLIGHT BOARD RULES (only if pressed, all will be on the website)
Flights are available any time during off peak periods between 9am and 7pm
Individuals are allowed to "start" only two flight boards at a time for two different dates.
You can specify your desired time of day to fly (morning, afternoon, evening) StndAIR will confirm the
exact flight time based on availability.
Seat prices increase as the plane becomes full, so join early for the best rates!
Your flight can be bumped off the Flight Board if someone takes your desired time slot and charters the
3. entire plane in full.
You will be competing against other destinations, so recruit your friends early in order to confirm the
plane to your desired location. Or take your chances with others in the network helping to fill your flight.
Guests to provide credit card information as a guarantee and will be charged in full once the flight fills
and a time is confirmed.
Flights must have all eight seats booked and paid for in order to fly.
Once the flight is filled and the time is confirmed, any cancellation will result in the full price paid for the
seat.
How do I book or get more info?
855-STND-AIR (855 786 3247)(8am-8pm)
www.stndair.com
reservations@stndair.com
StndAIR Summer Schedule
New York to East Hampton East Hampton to New York
May 26th
-June 27th
and September 6th
-October 10th 2011
Thursday 5:30pm, 7:30pm Sunday 6:30pm
Friday 3:30pm, 5:30pm, 7:30pm Monday 9:15am
June 30th-September 12th, 2011
New York to East Hampton East Hampton to New York
Thursday 3:30pm, 5.30pm, 7:30pm Sunday 4:30pm, 6:30pm
Friday 1:30pm, 3:30pm, 5.30pm, 7:30pm Monday 7:30am, 9:15am
How much does it cost?
Seats on our scheduled flights are $495 to/from East Hampton, or $595 to/from Shelter Island.
4. Daily & Weekly Procedures
Morning – Setting Up
o Open Outlook or log onto the StndAIR webmail account:
Link: https://mail2.hotelsab.com/owa
Username: stndair.reservations
Password: $eaplane
o Check for any urgent internal messages regarding passengers, cancelled flights, etc.
and respond to them immediately. You will receive regular weather updates from
Accuweather. If there are flights leaving that day, check the latest alert to see if
weather may be a problem. If so, skip to the section on “Weather.”
o Check voicemail messages, taking down contact information for people who need to
be called back. Return messages as soon as possible.
Passcode: 4648
o Check the Flight Board Admin page for “Full” and “Almost Full” flights. More details
will be given in the “Flight Board” Section.
Noon – Greeter List
o Send a list of all passengers departing that day to our greeters by using the Greeter
List template under “Drafts” in Outlook as a reference. Copy and paste all recipients
into the new email. You’ll notice we use a standard color coding system for all
procedures which should also be reflected in this list.
o Name Going to/from Shelter Island
o Name VIP
o CH Charter
o FB Flight Board
o This information can all be found in
the StndAIR Manifest which we’ll talk
about soon. Essentially you are
copying this over into a more
digestible format. Passengers
booked by Sound Aircraft (BOOKED)
in the Manifest, are marked simply
as [Sound] on this list.
o If any changes occur after you have
sent the list (cancellations, additions,
etc.), resend along with a brief note
detailing the change.
5. Daily & Weekly Procedures
3:30pm – StndAIR Update
o The next update we send is to both our operator (Shoreline Aviation), and our
booking partner (Sound Aircraft). The easiest way to do this is to actually find the
update sent the day before by searching for “StndAIR Update” in the “Sent” Folder.
Copy and paste the contents into a new email, including the recipients, and simply
make whatever changes have occurred since yesterday. For each alteration, make a
note under the “Changes” heading at the top of the email.
o Like greeter reports, this list should be updated and re-sent if any changes occur for
flights happening that day.
o The list itself is similar to the one
sent to our greeters but with a few
key differences.
The list includes every flight
through Monday, not just
the day-of.
There is no need to mark
seats booked by Sound. Each
list should be only as long as
the number of seats we have
allotted to us (ie: 1-4, 1-5,
etc.)
Weight should be reported
in parentheses next to the
name.
Do not use the green VIP
code. These passengers
should appear no different
than any other.
6. Daily & Weekly Procedures
5:30pm – End of Day Report
o The final report of the day, (appropriately named the End of Day Report), is also the
most in depth. Given that, you should begin compiling this email around 4:30 so that
it’s good to go by 5:30. Like the last report, I recommend searching for the last one
sent in the “Sent” folder, copy and pasting into a new email, and revising as you go.
o You’ll also need to generate a folio for the bottom right window. That’s because this
window contains other transactions (namely from V1) that count towards the total as
well. Simply click on this window, repeat the above process, and add to your previous
totals.
o Use the information you’ve gathered to update the numbers in the “TODAY” section
of the report. For the “Net” simply subtract cancellations from seats booked. Do this
for charters and flight boards as well. “Flights Flown” is easy, just count the number
that flew that day. “Gross Revenue” is just the combined total dollar amounts from
both folios.
o For the “SINCE LAUNCH” section, just add the numbers you just updated for “TODAY”
and add to what’s already there. This is the main reason why it’s a good idea to
always copy and paste the previous day’s report, because these numbers will then
always be up to date.
o For “THIS WEEK ON TAP,” you are basically doing a Greeter List that encompasses the
entire week, ie: through Monday. The same color coding applies.
o “NOTES” is more informal. Feel free to write down anything you think may be
relevant, useful, or just amusing.
o Attach a copy of the Manifest and the Passenger List and send.
o EOD Reports are sent Monday, Tuesday, Wednesday, and Thursday. Monday’s is
actually a “Weekend Report” that includes Friday, Saturday, Sunday, and Monday.
o The easiest way to find the information
you need is to tally what has been charged
in to the StndAIR PM account. For info on
how to access this, go the “Charging Credit
Cards” section. Once in billing, click on the
upper left window, then click Folio and
change the date range to just the same day
(07-28-11 through 07-28-11 for instance)
and click Preview. This will generate a
receipt of everything charged or credited
back that day. From here you can count
the number of charges and cancellations
(showing as negatives due to the refund).
Ignore “Credits.” The total revenue is listed
at the bottom.
7. 1
Check Availability
To check availability for a flight, refer to the StndAIR Manifest. This is an excel calendar that
can be found in the StndAIR folder in the P Drive (P:StndAIRStndAIR Manifest).
Select the desired month from the sheet tabs on the bottom left and zoom in (Ctrl + mouse
wheel forward) on the correct date and time.
If there are seats available you may offer them to the caller. Otherwise recommend the
closest date or time.
Seats filled in yellow have been released to Sound Aircraft to sell, meaning they may or may
not have already been booked. Simply call them at 631-537-2202 or press Sound Aircraft on
the speed dial to determine if the seat is still available. If so, ask to take the seat back and
change the slot color to “No Fill.” Proceed as normal.
If the caller is inquiring about a potential charter, first check here to make sure the plane is
not already committed within the same two and a half hour time-span. If he or she wants to
pursue booking a charter, skip ahead to the special “Charters” section near the end of this
SOP.
NOTE: Shelter Island drops offs are not available on 7:30pm flights since it does not allow
the plane enough time to get back to the hangar before dark.
8. 2
Request to Book
If the caller wishes to proceed with booking, copy and paste the contents of the StndAIR
Request found under “Drafts” into a new email. You will need to change the variable fields in
order to suit the particular flight - see the highlighted sections in the picture below.
When finished, attach the StndAIR Guaranteed Seating Form. This is a PDF document that can
be found in the StndAIR folder in the P Drive (P:StndAIRStndAIR Guaranteed Seating Form).
Review the email for accuracy and send.
Passengers need only ever fill this form out once. Should they wish to book seats in the future,
we can simply refer to the form already on file. If passengers ask why weight needs to be
reported, let them know this information is required in order to properly evaluate the load of
the plane.
Once the caller sends back the completed form you may proceed with booking. Print the form
if it was sent by email.
9. 3
Enter Names
With the printed Seating Form in hand, enter each passenger name into the Manifest, along
with his or her weight in parentheses.
Once entered, select all names and change the font color to dark grey. This is how we know a
passenger has not yet been charged. This is important to do since sometimes you will not be
able to charge them immediately. We’ll cover charging in an upcoming section.
Any passenger going to/from Shelter Island needs to be marked as well. To do this, highlight
the cell and fill it with light blue. Because of this color coding, you can see at a glance that
Christopher Barley is going to Shelter Island and has not been charged (because his name is in
grey).
10. 4
Confirm to Passengers
Now that the name is entered, we can confirm to the passenger via email. Use the template
marked StndAIR Confirmation saved under “Drafts.” This contains all relevant policies,
including penalties for cancellation. You will need to change some, if not all of the highlighted
areas below.
Before you send, take this opportunity to double-check the details against the original
request, and what is now in the manifest. Since no part of the booking process is automated
we need to take every opportunity to make sure nothing has been overlooked, especially in
regard to departure time and whether the passenger is going to East Hampton or to Shelter
Island.
11. 5
Charge Credit Cards
In order to charge passengers for the flight, we will need to access the StndAIR PM account in
Opera. Have the passenger’s Seating Form on hand.
o Click Update Reservation on the left hand side.
o Delete anything in the Arrival From field.
o Type “StndAIR” in the Name field and click Search.
o When the StndAIR account appears, click Options and then Billing.
o Enter your password. See the Administrator if you do not have one, or do not have
access to cashiering.
o Click Post on the bottom then enter the following information from left to right:
Code: 5050
Amount: (Whatever is to be charged, usually 495.00)
Supplement: StndAIR, (Passenger Last Name), (Date of Departure), (Time of
Departure), (Route, ie: NY to EH, Shelter to NY, etc.)
Reference: (Use the same, copy and paste from supplement)
o When finished, both Supplement and Reference should read something like this:
StndAIR, Smith, 07/15/11 5:30pm NY to EH
o To charge a post, first make sure it is highlighted in the window, then click Payment at
the bottom of the screen.
o Enter the passenger’s credit card information from the Seating Form. To find the card
type, click on the down arrow next to Payment Code and click No when asked to link
the card to the profile. Once entered, click Post. The card has now been charged.
o Note: All charges go in the upper left-hand window unless it’s a V1 booking, in which
case it goes in the bottom right. We’ll cover this in a later section.
o Click Post when
finished and repeat
for each passenger
being booked.
Should you need to
make additional
charges, like for
Ground
Transportation,
you can easily
return to this page
and add them as
well. When
finished, click
Close.
12. 6
Enter Passenger Information in Opera
While in Opera click on Profiles, located on the left hand side.
Type the last name of the passenger into the Name field and click Search. If you find an
existing profile you’ll only need to add a few things:
o Type the code “STNDAIR” into the Keyword form on the upper right.
o Find where it says Notes at the bottom and click the ellipses (…) to the right. Click New
and then enter the following information.
Note Type: “Background Notes”
Title: “StndAIR Customer”
Comments: Weight in lbs.
Date, time, and flight route (ie: 07/17/11 6:30pm EH to NY)
o Add any new information that was missing before – email address, phone number,
etc.
If there is no existing profile for the passenger, create a New profile and continue as normal.
When finished, it should look something like this:
Try to make the profile as complete as possible. Feel free to add additional comments if you
think they would be useful for helping the passenger/guest in the future, such as who they
typically fly with. If the passenger was booked by someone else, be sure to note this as well by
saying “Via John Smith.”
13. 7
Enter into Passenger List & Finalize
There is one other place we need to enter this information and that is on the Passenger List
(P:StndAIRStndAIR Passenger List).
Each name has several columns of information – Scheduled Seats, Charter Seats, Flight Board
Seats, Dead Leg Seats, Origin, and Email. For existing passengers, simply update the numbers
(ie: add scheduled seat if booked, etc). For new passengers add a new row and fill out the
numbers accordingly. Note: When one passenger books on behalf of several, we will typically
only have the email address of the primary. In this case just add the name of this primary
person to the “Origin” column.
Once entered, select the entire grid, click Sort & Filter Custom Sort OK. This will re-sort
any new names into alphabetical order.
Three-hole punch the Seating Form and file it into the Completed Seating Forms binder under
the appropriate letter (by last name of the primary passenger).
In the Manifest, change the font color of the passenger(s) from dark grey to automatic black.
Booking completed!
14. Booking Private Charters
A charter means a passenger intends to book the entire plane for specified length of time, and
can fly to any airport, harbor, or destination within a 300 mile radius on the East Coast so long
as it is not already committed. The cost is dependent on the destination. You can find rates
and flight times for established charter destinations on the next page.
If the caller wishes to proceed with booking a charter, or would like a quote on a non-
established destination, take down their name and contact information in order to get back to
them. Contact Joan at Shoreline Aviation and give her the details of the proposed charter. She
will let you know if the plane is available and an exact price you can relay to the caller.
Joan at Shoreline (800)-537-2202
sadispatch@aol.com
Relay this information to the passenger. If they would like to proceed, email the StndAIR
Request along with the Seating Form as normal. Once the form is received, reconfirm with
Joan to set the charter. From here we follow the same basic steps. Since charters lie outside
our established schedule, sometime room needs to be made on the manifest. Consult the help
file in excel if you are unsure how to do this.
Type the departure time and route in the first row and fill the rest in purple. Fill out the rest of
the passenger names as normal. Note: Since the entire plane has been chartered, not all seats
will necessarily be filled.
15. Booking Flight Boards
Throughout the day you will receive emails notifying you that someone has booked a seat on
the Flight Board, which you will sort in the Flight Board folder. Most of these flights will not
actually fill to eight, and will therefore not fly. However, sometimes they do, and this is why
you should make a habit of checking them. There is a special Admin page designed especially
for our use. Open Firefox and find the “Flight Board Admin” bookmark, or use this link:
http://stndair.com/flights/manage
As you can see, there is a board here with 8 passengers. It’s a morning Flight on August 6th
from NY to East Hampton. Proceed as if you were booking a private charter. Call Joan and see
what time would work for the schedule and set it. Once decided, click “Confirm” next to the
Board itself. You will be prompted to enter the departure time. Once you click “OK” a
confirmation will be sent to all passengers.
The credit card details of these passengers are buried in the Flight Board folder in the inbox.
Create a new subfolder and label it whatever the departure date is. Search for the passenger
names and sort all eight of the “Heads Up!” notifications into this new folder. With the credit
cards at the ready we can now charge them. Proceed as you would normally, but remember
that the cost for each seat depends on the order in which it was booked. In the Board above
for instance, Clayton Sachs should be charged $29, Nicholas George, $95 and so on. If you
need a reference for the pricing increments of Flight Boards simply visit the website.
Capturing information in Opera and the Passenger List is done as normal, though naturally we
will only have the passenger’s email address for contact.
When one person books on behalf of several others as Kristen Poe has, you will need to reach
out directly in order to obtain the names and weights of the other passengers.
16. Weather
Another standard part of the business is weather. Shoreline will call you directly if a flight
needs to be delayed or cancelled. Unfortunately this information does not typically come
along until 40 minutes or so before the scheduled departure. This is why it’s important to read
any Accuweather alerts that come into the inbox. If the weather looks choppy in the morning,
send a Weather Warning to any passengers who may be affected. A template of this can be
found under “Drafts.” If anyone responds to this email wishing to cancel they may do so
without penalty.
Should you get the call that a flight is delayed or cancelled, inform all passengers immediately
by phone or by email if they cannot be reached. Email the greeters next. Offer to help
passengers find alternate transportation or book a car through Ready to Roll (you can find
their rates toward the back). Gauge interest and see if anyone would be favorable to a next-
morning flight. If four or more passengers agree, try to set one up with Joan.
Refund anyone who needs to be. Any refunds issued to passengers affected by weather are
without penalty.
Low Passenger Loads & Closing Flights
A flight needs a minimum of four passengers in order to fly for simple economic reasons. The
trouble of course is that most passengers tend to book at the last minute so it’s hard to decide
ahead of time which flights are going to go and which ones aren’t. You’ll need to use your
discretion. If a flight has zero passengers the night before departure it may be a good idea to
close it.
Sometimes it’s not so simple. Maybe we have one or even two passengers. We can’t fly, but
what do we do with them? You’ll need to call Sound and see if we can move them to another
plane in their pool. If they have room on a plane going at the same time or close-to, go ahead
and move them and then tell Sound to close the empty flight. On the Manifest, fill the flight
black. Refund any displaced passengers $100 for the inconvenience.
Inform the passengers about the situation, and about the $100 credit. Offer to help in any way
you can. Minimum passenger loads are a standard part of the business and are detailed on all
of our documentation. Just be honest and apologetic. They will understand.
17. CHARTER DESTINATIONS
EAST HAMPTON 45 MINUTES $2,975
SHELTER ISLAND 45 MINUTES $2,975
MONTAUK 50 MINUTES $3,275
NANTUCKET 1 HOUR, 25 MINUTES $5,575
MARTHA’S VINEYARD 1 HOUR, 15 MINUTES $4,875
PROVINCETOWN 1 HOUR, 25 MINUTES $5,575
BLOCK ISLAND 1 HOUR $3,975
FIRE ISLAND 25 MINUTES $2,975
*RESTRICTED, NEED BOAT PICKUP NEAR BEACH NEAR LIGHTHOUSE/COAST GUARD STATION.
WEST HAMPTON 45 MINUTES $2,975
SAG HARBOR 45 MINUTES $2,975
*MUST PICK UP A MOORING IN THE OUTER HARBOR AND USE THE LAUNCH SERVICE OR A PRIVATE BOAT TO OFF-LOAD
THE PASSENGERS - WE CANNOT GO TO THE BEACH OR TO THE DOCK.
GARDINER’S BAY 45 MINUTES $2,975
WAINSCOTT 45 MINUTES $2,975
*EAST HAMPTON AIRPORT.
PECONIC BAY / HAMPTON BAYS 45 MINUTES $2,975
*LOTS OF BEACH ACCESS FOR PLANE OF BOAT TRANSFER TO HAMPTON BAYS.
18. SOUTH HAMPTON 45 MINUTES $2,975
*EAST HAMPTON AIRPORT.
SHINNECOCK BAY 45 MINUTES $2,975
* BAY SHALLOW, NEED BOAT AS PLANE CAN'T GET CLOSER THAN 100 FEET TO SHORE AND OCCASIONALLY DEEP
WATER WADING IN.
GLEN COVE 15 MINUTES $2,975
*BAY SHALLOW, NEED BOAT AS PLANE CAN'T GET CLOSER THAN 100 FEET TO SHORE AND OCCASIONALLY DEEP WATER
WADING IN.
OYSTER BAY 25 MINUTES $2,975
* WILDLIFE REFUGE THAT LIMITS ACCESS. MUST LAND OUT AND TAXI IN QUITE FAR. CAN USE YACHT CLUB LAUNCHES,
AVAILABLE TO MEMBERS ONLY.
GREENWICH 15 MINUTES $2,975
* CAN LAND IN MOST OF THE HARBORS ALONG CT COAST BUT THE ISSUE IS ACCESSIBILITY. YACHT CLUBS WITH DOCKS
OR LAUNCHES WILL USUALLY ONLY ACCOMMODATE MEMBERS.
19. READY TO ROLL RATES (ALL INCLUSIVE)
VEHICLE
MANHATTAN TO
SEA PLANE PORT
(E. 23RD
ST.)
E. HAMPTON
A/P TO ANY
HAMPTON
TO OR FROM
HAMPTONS &
MANHATTAN
Sedan $143.12 $189.73 $584.47
SUV $259.03 $259.03 $797.78
Mercedes S-
Class
$259.03 $259.03 $797.78
Luxury &
Passenger Van
$259.03 $259.03 $797.78
Stretch (6
Passenger)
$259.03 $259.03 $797.78
Stretch (8
Passenger)
$288.78 $288.78 $880.49
Sedan E. Hampton
A/P to Shelter Island
$300.89
The transfer rates are for one pick up and one drop off only. Otherwise our standard hourly rates
apply.
Admin, fuel surcharges, tolls,ferry and sales tax are included in the flat rates quoted above. All
cancellations must be made 2 hour prior to local pickups in Manhattan and 6 hours prior to pickup in the
Hamptons. Otherwise, the job will be billed at the minimum.
For alternative car transportation, call Hampton Jitney: 212-362-8400
20. FAQ
QUESTION ANSWER
WHO DOES YOUR PR?
CAN I CONTACT THEM?
Yes you may! For all PR related inquiries call our corporate office at 212-226-
5656 and ask for Lucy McIntyre.
WHAT ARE YOUR
BOOKING HOURS?
We are open to take your questions and flight requests every day from 8am-
8pm.
DOES THE PLANE FLY
ONLY DURING THE
SUMMER?
Yes. Flights begin on May 27th
and end on October 10th
.
HOW DO I FIND YOU? Planes departing from and arriving to New York City dock at the 23rd
Street
Skyport Marina located at 23rd
Street and FDR Drive (23rd
Street exit). Simply
look for the StndAIR greeter who will guide you toward the dock. The East
Hampton Airport is located at 200 Daniels Hole Road, Wainscott NY 11975.
HOW EARLY SHOULD I
ARRIVE?
Passengers must arrive at least 15 minutes prior to departure with photo-ID
ready.
WHAT IF I’M RUNNING
LATE? CAN I CALL TO
HOLD THE PLANE?
All flights depart at exactly the scheduled time and will not wait for late-
comers. Passengers arriving later than 15 minutes prior to departure risk
resale of their seats.
ARE THERE SEAT
ASSIGNMENTS?
There are no seat assignments due to the varying weights of passengers.
WHAT IS YOUR
PRIMARY FLIGHT
PATH?
Scheduled flights are between New York City and East Hampton, with special
stops at Shelter Island upon request. The standard fare is $495.
IS THE PRICE ONE-WAY
OR ROUND TRIP?
One-way.
ARE TAXES INCLUDED
IN THE PRICE?
Yes.
DO YOU HAVE A
FRIENDS AND FAMILY,
VIP, OR CORPORATE
RATE?
StndAIR does not offer a formal Friends and Family Rate, however, we
encourage you to participate in our Flight Board or bring together a group of
8 friends to charter a plane, both of which will provide discounted travel
options.
IS THERE AN EXTRA
CHARGE FOR SHELTER
ISLAND?
Yes. Passengers wishing to land at Sunset Beach pay a full fare of $595.
21. WHY DO I HAVE TO
PAY $100 MORE?
To stop at Sunset Beach the plane needs to make a detoured water landing.
This is a specialized service.
HOW CLOSE TO
SUNSET BEACH DOES
THE PLANE LAND?
Most Shelter Island flights will land on the water at Crescent Beach, in front
of the Sunset Beach property. Passengers will disembark directly onto the
beach. Low tide typically occurs during the late afternoon and evening,
during which the plane cannot fully disembark passengers onto the beach. At
these times it is sometimes necessary to walk through water that is (at most)
knee-high. The pilot will have rubber waders on request, but passengers are
encouraged to wear clothing they don’t mind rolling up and footwear they
don’t mind removing.
CAN THE PLANE LAND
ON THE OPEN OCEAN?
No.
CAN THE PLANE BE
CHARTERED?
Yes! StndAIR is available for charter service to any East Coast destination
within a 300 mile radius of New York including the Hamptons, Shelter Island,
Nantucket, Martha’s Vineyard, Cape Cod, Hudson Valley. Just ask for
availability! Rates start at $2,975.
CAN I CHARTER THE
PLANE DURING ONE OF
THE PEAK SCHEDULED
FLIGHTS?
So long as all eight seats are still available you can certainly can. The regular
per-seat rates ($495 to East Hampton, $595 to Shelter) would still apply, and
to avoid losing the full fare our cancellation cut-off would be 72 hours instead
of 48.
CAN I CHARTER A
NIGHT-FLIGHT?
For safety’s sake, the plane can only be operated during daylight hours. The
earliest a flight can be during the summer is 9am. Last flight out is 7:30pm.
THERE’S DAYLIGHT
BEFORE 9AM ISN’T
THERE?
True, but there is also a noise ordinance near the Marina before 9am since
the area is residential.
WHAT IS THE
CANCELLATION POLICY
FOR CHARTERS?
If a charter is cancelled, or departure time changed, there will be no penalty
so long as it is done at least 72 hours in advance. Between 72 hours and 24
hours there is a 50% charge of the entire fare. Within 24 hours the full fare is
forfeit.
WHY DOES THIS FORM
ASK FOR MY WEIGHT?
Due to the small size of the plane, all weight, including passengers, must be
accounted for. This is for the safety of everyone on board.
WHAT ARE THE
LUGGAGE
REQUIREMENTS?
Each passenger is allowed a single piece of luggage weighing no more than 20
lbs. This rule is strictly enforced due to limited cargo space and weight
requirements. Baggage cannot be too unwieldy, either. Golf clubs are
consequently NOT permitted on scheduled flights.
22. IS THE LUGGAGE
RESTRICTION THE
SAME FOR CHARTERS?
For charters, the total size and weight of passengers + luggage is used.
Therefore passengers who wish to use the extra space to accommodate
baggage may do so. Golf clubs are permitted in this case so long as adequate
room is provided. The pilot has final judgment in all cases.
WHAT ABOUT PETS? Pets are permitted so long as they can fit in the owner’s lap, and do count
toward the total baggage/weight limit. Larger dogs are therefore not
permitted unless specifically provided for on a chartered flight.
ARE THERE SPECIAL
PRICES FOR CHILDREN?
Both children and infants require their own seats and are charged full fare.
Please note that passengers must provide their own car seats if intending to
bring an infant on board.
ONCE IN THE AIR CAN I
GET UP/USE THE
BATHROOM?
The plane is small and therefore has no wide central aisle or restroom.
Passengers must remain seated throughout the duration of the flight.
ARE THERE AMENITIES
ONBOARD?
StndAIR will have light snacks, bottled water, and complimentary rosé
onboard.
CAN I PRE-GAME? The pilot has the right to refuse service to anyone he thinks is high or
intoxicated.
CAN I SMOKE? Of course not.
WHAT IS SECURITY
LIKE?
Passengers must provide a photo-ID matching the name on our manifest. We
also reserve the right to search all baggage.
DO YOU HAVE
ACCOMODATIONS FOR
PERSONS WITH
DISABILITIES?
So long as a passenger is able to get the dock, we are more than happy to
assist him or her onto the plane itself. We cannot, unfortunately,
accommodate wheelchairs onboard.
WHO IS FLYING THE
PLANE?
All flights are operated by Shoreline Aviation and their team of experienced
pilots.
WHAT IS YOUR SAFETY
RECORD?
In 31 years of operation, Shoreline Aviation has never had a death or major
injury.
ARE THERE OXYGEN
MASKS?
The plane does not fly at high enough altitudes to require them.
WILL I HAVE A
FLOTATION DEVICE?
Yes – the plane. Vests are also provided in the seat pocket in front of you.
I SEE OTHER PLANES
ON THE DOCK. WHY
SHOULD I FLY
STNDAIR?
Because we’re carrying Standard Culture into the air and you can be a part of
it! We will also run special offers and promotions throughout the summer
including an interactive Flight Board.
23. FLIGHT BOARD? StndAIR passengers can also book flights to the Hamptons and beyond via a
unique, social booking platform called the Flight Board. Travelers can
'compete' to charter flights at more affordable rates provided they recruit
friends to fill the 8 seats on the plane, or take their chances with others
seeking the same destination. The first person to book receives the lowest
price and there's a sliding price scale that gradually increases as more
participants sign up for that flight. The first to fill a flight gets the confirmed
charter. This is a brand new booking experience for travel that makes it
accessible and fun.
WHY SHOULD I TAKE
YOUR PLANE OVER A
HELICOPTER?
For a couple of reasons. Helicopters are louder, pricier, seat fewer people,
and have a much shorter radius of travel. A typical helicopter to East
Hampton costs $600 and up.
HOW IS PAYMENT
HANDLED? IS MY CARD
CHARGED
IMMEDIATELY?
Yes. The full fare will be charged to your credit card at the time of booking. In
the event of cancellation this money will be refunded less any applicable
fees. This charge will show up on your credit card bill as being from the
Standard New York.
WHAT ARE THOSE
FEES?
Changes or cancellations made to the booking at least 48-hours prior to
departure are subject to a $75 fee. Changes made within 48-hours are
penalized the full fare. Flights cancelled by StndAIR will, of course, not be
charged.
FOR WHAT REASON
WOULD YOU CANCEL
THE FLIGHT?
Flights may be cancelled if the pilot considers the conditions unsafe, usually
due to weather. You will be notified by a StndAIR concierge immediately in
this event.
WHAT HAPPENS ONCE
I LAND IN EAST
HAMPTON?
We would be happy to arrange a Ready to Roll car to pick you up upon
landing. There are local cab companies as well, which the Sound Aircraft desk
agent can contact should you need a ride. You may also book through them
directly. We have their numbers if you’d like them.
HOW DO I GET HOME
ONCE I LAND BACK IN
NEW YORK?
We can also arrange a Ready to Roll car to pick you up from the dock.
Alternatively, you may easily hail a yellow cab from 1st
Avenue, a short two
block walk west from the Skyport Marina.
CAN I BOOK
UNSCHEDULED
“RETURN FLIGHTS?”
While not advertised, these flights may be booked upon special request. The
standard $495 rate would apply ($595 for Sunset Beach).
