This document outlines the 5 steps in an insurance lifecycle: 1) Discovery involves risk analysis and information gathering; 2) Design includes reviewing existing coverage and designing tailored programs; 3) Tender involves submitting proposals to insurers; 4) Results brings quotations that are analyzed for best fit; 5) Client includes discussions to select coverage and provide instructions. The website provides claims support, ongoing advice, and renewal preparation for clients of Statewide Insurance.