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Customer Development in
       54 Hours
  All Action, Out of the Building
This Talk is Based On
The Four Steps to the Epiphany
This Talk is Based On
The Startup Owners Manual



                 The Reference Manual
                 for Entrepreneurs
Customer Development in
       54 Hours
   Three Tools For Startups
All I Need to Do is Execute the Plan
No Business Plan Survives
First Contact With Customers
What’s the Weekend Idea?

 Business
  Model          Test Problem        Test Solution
Hypotheses


•MVP          •Does Anyone Care?   •Do they Like It?
• Customers                        • How will you
                                    Get/Keep/ Grow Them?
Startup Tool #1:
Agile Development
Agile Development is How
    We Build Startups
Startup Tool #2:
The Business Model
The Business Model:
Any company can be described in
       9 building blocks
sketch out your
business model
Business Model Canvas – Any Business
   KEY        KEY          VALUE      CUSTOMER      CUSTOMER
PARTNERS   ACTIVITIES   PROPOSITION RELATIONSHIPS   SEGMENTS




              KEY                     CHANNELS
           RESOURCES




      COST STRUCTURE                 REVENUE STREAMS



                                                         16
Technical Assistance
Nuclear Medicine and   SOPs for precursors
                                                                           (Image Atlas)
Radiology              and drugs                                                                       Radiopharmacies
                                                Accessibility (RCY)        FDA regulatory support
departments            Recruit clinical sites
                       In vivo animal studies   Purity                                                 Equipment producers
                       Develop regulatory       Speed
                       plan for pre IND         PET/SPECT                                              Prescribing physicians
cGMP manufacturers                              Multiplatform                Technical assistance
Radiopharmacies        meeting
                       ID cGMP CRO              Sensitivity (nca)                                      Radiologist who
                       Fund-raising             Specific compounds                                     perform studies


                                                        General
 Pharmaceutical        IP                           methodology for        Direct sales of precursor
 development           PoP data                    adding fluorine to                                    Drug developers
 companies                                        lead compounds of         Sales of packaged
                        IP                              interest            precursor in cassettes
                        PoP data
                                                                                                        Radiologists
                        Regulatory plan                                    Cassette manufacturers
                        Understanding of
                        the regulatory
                        process



                                                              Sales of intermediates
   Contract cGMP precursor manufacture
   Salary, Rents
                                                              Technology license
   Clinical trials
                                                              Product license (royalty)
Value                                                Customer
                                                Proposition                                            Segments
                                                                           Technical Assistance
Nuclear Medicine and   SOPs for precursors
                                                                           (Image Atlas)
Radiology              and drugs                                                                       Radiopharmacies
                                                Accessibility (RCY)        FDA regulatory support
departments            Recruit clinical sites
                       In vivo animal studies   Purity                                                 Equipment producers
                       Develop regulatory       Speed
                       plan for pre IND         PET/SPECT                                              Prescribing physicians
cGMP manufacturers                              Multiplatform                Technical assistance
Radiopharmacies        meeting
                       ID cGMP CRO              Sensitivity (nca)                                      Radiologist who
                       Fund-raising             Specific compounds                                     perform studies


                                                        General
 Pharmaceutical        IP                           methodology for        Direct sales of precursor
 development           PoP data                    adding fluorine to                                    Drug developers
 companies                                        lead compounds of         Sales of packaged
                        IP                              interest            precursor in cassettes
                        PoP data
                                                                                                        Radiologists
                        Regulatory plan                                    Cassette manufacturers
                        Understanding of
                        the regulatory
                        process



                                                              Sales of intermediates
   Contract cGMP precursor manufacture
   Salary, Rents
                                                              Technology license
   Clinical trials
                                                              Product license (royalty)
Value                                                 Customer
                                                Proposition                                             Segments
                                                                           Technical Assistance
Nuclear Medicine and   SOPs for precursors
                                                                           (Image Atlas)
Radiology              and drugs                                                                       Radiopharmacies
                                                Accessibility (RCY)        FDA regulatory support
departments            Recruit clinical sites
                       In vivo animal studies   Purity                                                 Equipment producers
                       Develop regulatory       Speed
                       plan for pre IND         PET/SPECT                                              Prescribing physicians
cGMP manufacturers
Radiopharmacies        meeting
                       ID cGMP CRO
                                                          Product/Market Fit
                                                Multiplatform
                                                Sensitivity (nca)
                                                Specific compounds
                                                                             Technical assistance
                                                                                                       Radiologist who
                       Fund-raising                                                                    perform studies


                                                        General
 Pharmaceutical        IP                           methodology for        Direct sales of precursor
 development           PoP data                    adding fluorine to                                    Drug developers
 companies                                        lead compounds of         Sales of packaged
                        IP                              interest            precursor in cassettes
                        PoP data
                                                                                                        Radiologists
                        Regulatory plan                                    Cassette manufacturers
                        Understanding of
                        the regulatory
                        process



                                                              Sales of intermediates
   Contract cGMP precursor manufacture
   Salary, Rents
                                                              Technology license
   Clinical trials
                                                              Product license (royalty)
Get, Keep
                                                                            and Grow
                                                                           Technical Assistance
Nuclear Medicine and   SOPs for precursors
                                                                           (Image Atlas)
Radiology              and drugs                                                                       Radiopharmacies
                                                Accessibility (RCY)        FDA regulatory support
departments            Recruit clinical sites
                       In vivo animal studies   Purity                                                 Equipment producers
                       Develop regulatory       Speed
                                                PET/SPECT
cGMP manufacturers
Radiopharmacies
                       plan for pre IND
                       meeting                  Multiplatform                Technical assistance      Customer
                                                                                                       Prescribing physicians

                       ID cGMP CRO              Sensitivity (nca)                                      Radiologist who
                       Fund-raising             Specific compounds                                     Segments
                                                                                                       perform studies


                                                        General
                                                                              Channel
 Pharmaceutical        IP                           methodology for        Direct sales of precursor
 development           PoP data                    adding fluorine to
                                                                                                         Drug developers
 companies                                        lead compounds of
                                                                            Sales of packaged
                        IP                              interest
                                                                            precursor in cassettes
                        PoP data
                                                                                                        Radiologists
                        Regulatory plan
                        Understanding of                                   Cassette manufacturers
                        the regulatory
                        process



                                                              Sales of intermediates
   Contract cGMP precursor manufacture
   Salary, Rents
                                                              Technology license
   Clinical trials
                                                              Product license (royalty)
Get, Keep
                                                                            and Grow
                                                                           Technical Assistance
Nuclear Medicine and   SOPs for precursors
                                                                           (Image Atlas)
Radiology              and drugs                                                                       Radiopharmacies
                                                Accessibility (RCY)        FDA regulatory support
departments            Recruit clinical sites
                       In vivo animal studies   Purity                                                 Equipment producers
                       Develop regulatory       Speed
                                                PET/SPECT

 Who Are Our Customers?
cGMP manufacturers
Radiopharmacies
                       plan for pre IND
                       meeting                  Multiplatform                Technical assistance      Customer
                                                                                                       Prescribing physicians

                       ID cGMP CRO              Sensitivity (nca)                                      Radiologist who
                       Fund-raising             Specific compounds                                     Segments
                                                                                                       perform studies
 How Do We Reach Them?                                                        Channel
                                                        General
 Pharmaceutical        IP                           methodology for        Direct sales of precursor
 development           PoP data                    adding fluorine to
                                                                                                         Drug developers
 companies                                        lead compounds of
                                                                            Sales of packaged
                        IP                              interest
                                                                            precursor in cassettes
                        PoP data
                                                                                                        Radiologists
                        Regulatory plan
                        Understanding of                                   Cassette manufacturers
                        the regulatory
                        process



                                                              Sales of intermediates
   Contract cGMP precursor manufacture
   Salary, Rents
                                                              Technology license
   Clinical trials
                                                              Product license (royalty)
Technical Assistance
Nuclear Medicine and   SOPs for precursors
                                                                            (Image Atlas)
Radiology              and drugs                                                                        Radiopharmacies
                                                 Accessibility (RCY)        FDA regulatory support
departments            Recruit clinical sites
                       In vivo animal studies    Purity                                                 Equipment producers
                       Develop regulatory        Speed
                       plan for pre IND          PET/SPECT                                              Prescribing physicians
cGMP manufacturers                               Multiplatform                Technical assistance
Radiopharmacies        meeting
                       ID cGMP CRO               Sensitivity (nca)                                      Radiologist who
                       Fund-raising              Specific compounds                                     perform studies


                                                         General
 Pharmaceutical        IP                            methodology for        Direct sales of precursor
 development           PoP data                     adding fluorine to
                                                                                                          Drug developers
 companies                                         lead compounds of
                                                                             Sales of packaged
                        IP                               interest
                                                                             precursor in cassettes
                        PoP data
                                                                                                         Radiologists
                        Regulatory plan
                        Understanding of                                    Cassette manufacturers
                        the regulatory
                        process




   Contract cGMP precursor manufacture
                                                Costs          Sales of intermediates                   Revenue
   Salary, Rents
                                                               Technology license
   Clinical trials
                                                               Product license (royalty)
Technical Assistance
Nuclear Medicine and   SOPs for precursors
                                                                            (Image Atlas)
Radiology              and drugs                                                                        Radiopharmacies
                                                 Accessibility (RCY)        FDA regulatory support
departments            Recruit clinical sites
                       In vivo animal studies    Purity                                                 Equipment producers
                       Develop regulatory        Speed
                       plan for pre IND          PET/SPECT                                              Prescribing physicians
cGMP manufacturers                               Multiplatform                Technical assistance
Radiopharmacies        meeting
                       ID cGMP CRO               Sensitivity (nca)                                      Radiologist who
                       Fund-raising              Specific compounds                                     perform studies


                                                         General
 Pharmaceutical        IP                            methodology for        Direct sales of precursor
 development           PoP data                     adding fluorine to
                                                                                                          Drug developers
 companies                                         lead compounds of
                         How Do We Make Money?
                        IP
                        PoP data
                                                         interest
                                                                             Sales of packaged
                                                                             precursor in cassettes
                                                                                                         Radiologists
                        Regulatory plan
                        Understanding of                                    Cassette manufacturers
                        the regulatory
                        process




   Contract cGMP precursor manufacture
                                                Costs          Sales of intermediates                   Revenue
   Salary, Rents
                                                               Technology license
   Clinical trials
                                                               Product license (royalty)
9 Guesses


                              Guess
Guess     Guess
                                        Guess

                    Guess
        Guess                 Guess



        Guess                   Guess
Startup Tool #3:
Customer Development
Customer Development is How We
  Search for the Business Model
Lesson 3




   CUSTOMER DEVELOPMENT
Customer Development

There are no facts inside your building
         So get the heck out
Customer Development is
  how you search for the model
        Search                          Execution




Customer            Customer     Customer       Company
Discovery           Validation   Creation       Building



            Pivot
Customer Development
     The Search For the Business Model


            Search



Customer             Customer
Discovery            Validation



            Pivot
Customer Development

                                        Execution




Customer            Customer     Customer       Company
Discovery           Validation   Creation       Building



            Pivot
Customer Discovery
             Search

    Customer             Customer         Customer          Company
    Discovery            Validation       Creation           Building


                Pivot
                                                     Execution

•   Articulate and Test your hypotheses
•   Design experiments, start listening
•   Continuous Discovery
•   Done by founders
Discovery
• How big is the market?
• Who’s the customer?
  – What’s their problem/need
• What’s the product/service/need?
  – Does it solve the customers problem?
• How do you create demand?
• How do you deliver the product?
• How do you make money?
Customer Development =
      process to search
  Business Model Canvas =
        the Scorecard

    Agile Engineering is How
•Research
               •Technology
               Design
               •Marketing    •Cost
                                           •Farming
                                           conventions.
                                           •Demo, dem
Labs                                       o, and                 •Organic

       We Build Startups
               •Demo and     Reduction
•Equipment                                 demo!!                 Farmers
               customer      •Remove       •Proximity is
Manufactur     feedback                                           •Weeding
ers                          labor force   paramount
                                                                  Service
•Distributio                 pains
                •IP –                                             Providers
n Network                    •Eliminate
                Patents                                           •Conventio
•Service        •Video       bio-waste     •Dealers               nal Farmers
Providers       Classifier   hazards       •Direct Service
                Files                      •Indirect Service
                                           • … then Dealers
                •Robust
                Technology



               Value-                      •Asset Sale
               Driven                      •Direct Service with
                                           equipment rental
                                           •… then Asset Sale
Customer Validation
            Search


       Customer            Customer     Customer      Company
       Discovery           Validation   Creation       Building


                   Pivot                       Execution


• Repeatable and scalable business model?
• Passionate earlyvangelists?
• Pivot back to Discovery if no customers
The Minimum Viable Product
           (MVP)




•Smallest feature set that gets you the most …
    - orders, learning, feedback, failure…
    - incremental and iterative
Hypotheses Testing and Insight
The Pivot
                        Search



            Customer             Customer
            Discovery            Validation



                    Pivot

•The heart of Customer Development
•Iteration without crisis
•Fast, agile and opportunistic
Pivot Cycle Time Matters
        Search                      Execution

Customer         Customer     Customer      Company
Discovery        Validation   Creation       Building

            Pivot




•Speed of cycle minimizes cash needs
•Minimum feature set speeds up cycle time
• Near instantaneous customer feedback drives
  feature set
The Startup Owners Manual




               • The Reference Manual
                 for Entrepreneurs
               • Separate Web/Mobile
                 versus Physical tracks
Web/Mobile Versus Physical

                   Customer            Customer
                   Discovery           Validation



                               Pivot




•Web/Mobile startups run faster
•Different process steps for web vs. physical
•Customer Relationships are radically different
Customer Discovery Phase 1 & 2
Customer Relationships
Customer Relationships
Physical Products – Get Customers




                                    © 2012 Steve Blank
Customer Relationships
Physical Products – Keep Customers




                                     © 2012 Steve Blank
Customer Relationships
Physical Products – Grow Customers




                                     © 2012 Steve Blank
Customer Relationships
Physical Products – Get/Keep/Grow




                                    © 2012 Steve Blank
Customer Relationships
Web/Mobile Products– Get Customers




                                     © 2012 Steve Blank
Customer Relationships
Web/Mobile Products– Keep Customers




                                      © 2012 Steve Blank
Customer Relationships
Web/Mobile Products– Grow Customers




                                      © 2012 Steve Blank
Customer Relationships
Web/Mobile Products Get/Keep/Grow




                                    © 2012 Steve Blank
Customer Relationships
Physical & Web Mobile Are Different




                                      © 2012 Steve Blank
Customer Relationships
Physical & Web Mobile Are Different




                                      © 2012 Steve Blank
Customer Development in
       54 Hours
  All Action, Out of the Building
Customer Development
      In Action
This Talk is Based On
The Startup Owners Manual



                 The Reference Manual
                 for Entrepreneurs
Genesis of the Idea
Business Model Canvas
Assumption of Customer Pain
                       200+                                              People were
Parking is a pain!   customers       People DO want      Bigger Pain      even more
 People want a                         a guaranteed                    frustrated with
   guaranteed                          spot & would                     parking at big
  parking spot.                       reserve online.                      events.
                                 80% positive response
Business Model Canvas
Assumption of Customer Pain
                        200+                                           People were
Parking is a pain!    customers     People DO want     Bigger Pain      even more
 People want a                        a guaranteed                   frustrated with
   guaranteed                         spot & would                    parking at big
  parking spot.                      reserve online.                     events.


 People will pay     Surveyed 75+
 extra to have a      Customers     People will not
      great,                           only pay
                                    more, they will                    Validated!
   guaranteed
  parking spot.                     pay a lot more!
                                         ($9+)
Business Model Canvas
Customer Survey/Validation
• How much more would you be willing to pay
  to have a guaranteed close parking spot in the
  arena's lot or near the arena?
  – On average- $9.33
  – Max of $27.00




                                               64
Assumption of Pain
                        200+                                             People were
Parking is a pain!    customers     People DO want       Bigger Pain      even more
 People want a                        a guaranteed                     frustrated with
   guaranteed                         spot & would                      parking at big
  parking spot.                      reserve online.                       events.


 People will pay     Surveyed 75+
 extra to have a      Customers     People will not
      great,                           only pay
                                    more, they will                      Validated!
   guaranteed
  parking spot.                     pay a lot more!
                                         ($9+)


                      30+ People    It is difficult to
People who have
                                       get a mass                      We needed to
extra spaces will
                                       number of                        find a new
 post spots and
                                    people to post                       solution.
  make money.
                                    enough parking
                                          spots.
Expert Validation
• Tom Lombardi and Greg Bessoni
  – Online parking reservation experts


   Partnered with
   me and put up
       capital.
Business Model Canvas
New Assumptions
                    30+ Parking
Parking lots will      Lots           Yes! Lots have      Bigger Pain
post spots online                    been looking for
 so that people                      ways to increase
  can reserve                        revenue and fill
      them.                              up lots.

                                  75% positive response
                                                                         20% of cash
                                                                        goes missing.


   Electronic       30+ Parking
  payments in          Lots
advance through                      Loved it! Would
   an online                        pay about 15% of                    Validated!
  reservation                         posted price.
    system.
Industry Validation
Business Model Canvas
Business Model Canvas
MVP Validation
                         All Pro
                         Parking                      30+ person
Started with a                      Easier ways to                  Search process
  very basic            (30 lots)                     focus group
                                    post parking &                   was too hard.
 reservation                             track                      Wanted mobile
   system.                           reservations.                    site as well.
                                                        All Pro
                                                       Parking’s
                                                      Customers




         With no
        marketing-                   Made it even                     Fixed search,
      50 reservations                easier to post                 cleaned up site,
       in just a few                   and track                    mobile site in the
         months.                       parking.                          works.
Business Model Canvas
Business Model Canvas
Our Model




                                                     15% of Price
$5 Reservation                                          Paid
     Fee                                              XoomPark


    We estimate being able to collect about $8 per reservation
Go to Market Strategy & Validation
                    25+ years
 Talked to Tom
Lombardi, indust   experience
   ry expert.



                                Over 250 lots throughout        Lots located all over West
                                      Eastern US.                    Coast and Texas




                                                                  Lots located throughout
                                Parking lots in all 50 states
                                                                  Florida and in Dallas,TX
Go to Market Strategy & Validation



 Tom and Greg’s
Affilate Networks
                               3,000 Affiliates
Go to Market Strategy & Validation


                     Focus
                    group of
                   30+ people
   Customer’s
recommendations
  for the future
Market Size

               $8.2 Billion USA Parking Industry
TAM
SAM                $4.5 Billion Parking
                   Facility/Management

Target
Market            $1.4 Billion Event Parking



Apex              $240,000 Buffalo and
                  Atlanta
Competitors
       High




                    ParkingCarma
                                      ClickandPark
Usability                                  GottaPark

                                            Parkwhiz



       Low


              Low                                      High

                             Reliability
Revenue Projections
                               Revenue
           $20
           $18
           $16
           $14
           $12
Revenue in
           $10
 Millions
            $8
            $6
            $4
            $2
            $0
                   Year 1        Year 2      Year 3   Year 4

                            70% Gross Profit Margin
•2 Partners
      •30+ Parking lots
     •50+ Reservations
     •Working Website
•Validated Revenue Model
This Talk is Based On
The Startup Owners Manual



                 The Reference Manual
                 for Entrepreneurs

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Startupweekendintroduction 120224152312-phpapp01

  • 1. Customer Development in 54 Hours All Action, Out of the Building
  • 2. This Talk is Based On The Four Steps to the Epiphany
  • 3. This Talk is Based On The Startup Owners Manual The Reference Manual for Entrepreneurs
  • 4.
  • 5.
  • 6. Customer Development in 54 Hours Three Tools For Startups
  • 7. All I Need to Do is Execute the Plan
  • 8. No Business Plan Survives First Contact With Customers
  • 9. What’s the Weekend Idea? Business Model Test Problem Test Solution Hypotheses •MVP •Does Anyone Care? •Do they Like It? • Customers • How will you Get/Keep/ Grow Them?
  • 10. Startup Tool #1: Agile Development
  • 11. Agile Development is How We Build Startups
  • 12. Startup Tool #2: The Business Model
  • 13. The Business Model: Any company can be described in 9 building blocks
  • 14.
  • 16. Business Model Canvas – Any Business KEY KEY VALUE CUSTOMER CUSTOMER PARTNERS ACTIVITIES PROPOSITION RELATIONSHIPS SEGMENTS KEY CHANNELS RESOURCES COST STRUCTURE REVENUE STREAMS 16
  • 17. Technical Assistance Nuclear Medicine and SOPs for precursors (Image Atlas) Radiology and drugs Radiopharmacies Accessibility (RCY) FDA regulatory support departments Recruit clinical sites In vivo animal studies Purity Equipment producers Develop regulatory Speed plan for pre IND PET/SPECT Prescribing physicians cGMP manufacturers Multiplatform Technical assistance Radiopharmacies meeting ID cGMP CRO Sensitivity (nca) Radiologist who Fund-raising Specific compounds perform studies General Pharmaceutical IP methodology for Direct sales of precursor development PoP data adding fluorine to Drug developers companies lead compounds of Sales of packaged IP interest precursor in cassettes PoP data Radiologists Regulatory plan Cassette manufacturers Understanding of the regulatory process Sales of intermediates Contract cGMP precursor manufacture Salary, Rents Technology license Clinical trials Product license (royalty)
  • 18. Value Customer Proposition Segments Technical Assistance Nuclear Medicine and SOPs for precursors (Image Atlas) Radiology and drugs Radiopharmacies Accessibility (RCY) FDA regulatory support departments Recruit clinical sites In vivo animal studies Purity Equipment producers Develop regulatory Speed plan for pre IND PET/SPECT Prescribing physicians cGMP manufacturers Multiplatform Technical assistance Radiopharmacies meeting ID cGMP CRO Sensitivity (nca) Radiologist who Fund-raising Specific compounds perform studies General Pharmaceutical IP methodology for Direct sales of precursor development PoP data adding fluorine to Drug developers companies lead compounds of Sales of packaged IP interest precursor in cassettes PoP data Radiologists Regulatory plan Cassette manufacturers Understanding of the regulatory process Sales of intermediates Contract cGMP precursor manufacture Salary, Rents Technology license Clinical trials Product license (royalty)
  • 19. Value Customer Proposition Segments Technical Assistance Nuclear Medicine and SOPs for precursors (Image Atlas) Radiology and drugs Radiopharmacies Accessibility (RCY) FDA regulatory support departments Recruit clinical sites In vivo animal studies Purity Equipment producers Develop regulatory Speed plan for pre IND PET/SPECT Prescribing physicians cGMP manufacturers Radiopharmacies meeting ID cGMP CRO Product/Market Fit Multiplatform Sensitivity (nca) Specific compounds Technical assistance Radiologist who Fund-raising perform studies General Pharmaceutical IP methodology for Direct sales of precursor development PoP data adding fluorine to Drug developers companies lead compounds of Sales of packaged IP interest precursor in cassettes PoP data Radiologists Regulatory plan Cassette manufacturers Understanding of the regulatory process Sales of intermediates Contract cGMP precursor manufacture Salary, Rents Technology license Clinical trials Product license (royalty)
  • 20. Get, Keep and Grow Technical Assistance Nuclear Medicine and SOPs for precursors (Image Atlas) Radiology and drugs Radiopharmacies Accessibility (RCY) FDA regulatory support departments Recruit clinical sites In vivo animal studies Purity Equipment producers Develop regulatory Speed PET/SPECT cGMP manufacturers Radiopharmacies plan for pre IND meeting Multiplatform Technical assistance Customer Prescribing physicians ID cGMP CRO Sensitivity (nca) Radiologist who Fund-raising Specific compounds Segments perform studies General Channel Pharmaceutical IP methodology for Direct sales of precursor development PoP data adding fluorine to Drug developers companies lead compounds of Sales of packaged IP interest precursor in cassettes PoP data Radiologists Regulatory plan Understanding of Cassette manufacturers the regulatory process Sales of intermediates Contract cGMP precursor manufacture Salary, Rents Technology license Clinical trials Product license (royalty)
  • 21. Get, Keep and Grow Technical Assistance Nuclear Medicine and SOPs for precursors (Image Atlas) Radiology and drugs Radiopharmacies Accessibility (RCY) FDA regulatory support departments Recruit clinical sites In vivo animal studies Purity Equipment producers Develop regulatory Speed PET/SPECT Who Are Our Customers? cGMP manufacturers Radiopharmacies plan for pre IND meeting Multiplatform Technical assistance Customer Prescribing physicians ID cGMP CRO Sensitivity (nca) Radiologist who Fund-raising Specific compounds Segments perform studies How Do We Reach Them? Channel General Pharmaceutical IP methodology for Direct sales of precursor development PoP data adding fluorine to Drug developers companies lead compounds of Sales of packaged IP interest precursor in cassettes PoP data Radiologists Regulatory plan Understanding of Cassette manufacturers the regulatory process Sales of intermediates Contract cGMP precursor manufacture Salary, Rents Technology license Clinical trials Product license (royalty)
  • 22. Technical Assistance Nuclear Medicine and SOPs for precursors (Image Atlas) Radiology and drugs Radiopharmacies Accessibility (RCY) FDA regulatory support departments Recruit clinical sites In vivo animal studies Purity Equipment producers Develop regulatory Speed plan for pre IND PET/SPECT Prescribing physicians cGMP manufacturers Multiplatform Technical assistance Radiopharmacies meeting ID cGMP CRO Sensitivity (nca) Radiologist who Fund-raising Specific compounds perform studies General Pharmaceutical IP methodology for Direct sales of precursor development PoP data adding fluorine to Drug developers companies lead compounds of Sales of packaged IP interest precursor in cassettes PoP data Radiologists Regulatory plan Understanding of Cassette manufacturers the regulatory process Contract cGMP precursor manufacture Costs Sales of intermediates Revenue Salary, Rents Technology license Clinical trials Product license (royalty)
  • 23. Technical Assistance Nuclear Medicine and SOPs for precursors (Image Atlas) Radiology and drugs Radiopharmacies Accessibility (RCY) FDA regulatory support departments Recruit clinical sites In vivo animal studies Purity Equipment producers Develop regulatory Speed plan for pre IND PET/SPECT Prescribing physicians cGMP manufacturers Multiplatform Technical assistance Radiopharmacies meeting ID cGMP CRO Sensitivity (nca) Radiologist who Fund-raising Specific compounds perform studies General Pharmaceutical IP methodology for Direct sales of precursor development PoP data adding fluorine to Drug developers companies lead compounds of How Do We Make Money? IP PoP data interest Sales of packaged precursor in cassettes Radiologists Regulatory plan Understanding of Cassette manufacturers the regulatory process Contract cGMP precursor manufacture Costs Sales of intermediates Revenue Salary, Rents Technology license Clinical trials Product license (royalty)
  • 24. 9 Guesses Guess Guess Guess Guess Guess Guess Guess Guess Guess
  • 26. Customer Development is How We Search for the Business Model
  • 27. Lesson 3 CUSTOMER DEVELOPMENT
  • 28. Customer Development There are no facts inside your building So get the heck out
  • 29. Customer Development is how you search for the model Search Execution Customer Customer Customer Company Discovery Validation Creation Building Pivot
  • 30. Customer Development The Search For the Business Model Search Customer Customer Discovery Validation Pivot
  • 31. Customer Development Execution Customer Customer Customer Company Discovery Validation Creation Building Pivot
  • 32. Customer Discovery Search Customer Customer Customer Company Discovery Validation Creation Building Pivot Execution • Articulate and Test your hypotheses • Design experiments, start listening • Continuous Discovery • Done by founders
  • 33. Discovery • How big is the market? • Who’s the customer? – What’s their problem/need • What’s the product/service/need? – Does it solve the customers problem? • How do you create demand? • How do you deliver the product? • How do you make money?
  • 34. Customer Development = process to search Business Model Canvas = the Scorecard Agile Engineering is How •Research •Technology Design •Marketing •Cost •Farming conventions. •Demo, dem Labs o, and •Organic We Build Startups •Demo and Reduction •Equipment demo!! Farmers customer •Remove •Proximity is Manufactur feedback •Weeding ers labor force paramount Service •Distributio pains •IP – Providers n Network •Eliminate Patents •Conventio •Service •Video bio-waste •Dealers nal Farmers Providers Classifier hazards •Direct Service Files •Indirect Service • … then Dealers •Robust Technology Value- •Asset Sale Driven •Direct Service with equipment rental •… then Asset Sale
  • 35. Customer Validation Search Customer Customer Customer Company Discovery Validation Creation Building Pivot Execution • Repeatable and scalable business model? • Passionate earlyvangelists? • Pivot back to Discovery if no customers
  • 36. The Minimum Viable Product (MVP) •Smallest feature set that gets you the most … - orders, learning, feedback, failure… - incremental and iterative
  • 38. The Pivot Search Customer Customer Discovery Validation Pivot •The heart of Customer Development •Iteration without crisis •Fast, agile and opportunistic
  • 39. Pivot Cycle Time Matters Search Execution Customer Customer Customer Company Discovery Validation Creation Building Pivot •Speed of cycle minimizes cash needs •Minimum feature set speeds up cycle time • Near instantaneous customer feedback drives feature set
  • 40. The Startup Owners Manual • The Reference Manual for Entrepreneurs • Separate Web/Mobile versus Physical tracks
  • 41. Web/Mobile Versus Physical Customer Customer Discovery Validation Pivot •Web/Mobile startups run faster •Different process steps for web vs. physical •Customer Relationships are radically different
  • 44. Customer Relationships Physical Products – Get Customers © 2012 Steve Blank
  • 45. Customer Relationships Physical Products – Keep Customers © 2012 Steve Blank
  • 46. Customer Relationships Physical Products – Grow Customers © 2012 Steve Blank
  • 47. Customer Relationships Physical Products – Get/Keep/Grow © 2012 Steve Blank
  • 48. Customer Relationships Web/Mobile Products– Get Customers © 2012 Steve Blank
  • 49. Customer Relationships Web/Mobile Products– Keep Customers © 2012 Steve Blank
  • 50. Customer Relationships Web/Mobile Products– Grow Customers © 2012 Steve Blank
  • 51. Customer Relationships Web/Mobile Products Get/Keep/Grow © 2012 Steve Blank
  • 52. Customer Relationships Physical & Web Mobile Are Different © 2012 Steve Blank
  • 53. Customer Relationships Physical & Web Mobile Are Different © 2012 Steve Blank
  • 54. Customer Development in 54 Hours All Action, Out of the Building
  • 55. Customer Development In Action
  • 56. This Talk is Based On The Startup Owners Manual The Reference Manual for Entrepreneurs
  • 57.
  • 60. Assumption of Customer Pain 200+ People were Parking is a pain! customers People DO want Bigger Pain even more People want a a guaranteed frustrated with guaranteed spot & would parking at big parking spot. reserve online. events. 80% positive response
  • 62. Assumption of Customer Pain 200+ People were Parking is a pain! customers People DO want Bigger Pain even more People want a a guaranteed frustrated with guaranteed spot & would parking at big parking spot. reserve online. events. People will pay Surveyed 75+ extra to have a Customers People will not great, only pay more, they will Validated! guaranteed parking spot. pay a lot more! ($9+)
  • 64. Customer Survey/Validation • How much more would you be willing to pay to have a guaranteed close parking spot in the arena's lot or near the arena? – On average- $9.33 – Max of $27.00 64
  • 65. Assumption of Pain 200+ People were Parking is a pain! customers People DO want Bigger Pain even more People want a a guaranteed frustrated with guaranteed spot & would parking at big parking spot. reserve online. events. People will pay Surveyed 75+ extra to have a Customers People will not great, only pay more, they will Validated! guaranteed parking spot. pay a lot more! ($9+) 30+ People It is difficult to People who have get a mass We needed to extra spaces will number of find a new post spots and people to post solution. make money. enough parking spots.
  • 66. Expert Validation • Tom Lombardi and Greg Bessoni – Online parking reservation experts Partnered with me and put up capital.
  • 68. New Assumptions 30+ Parking Parking lots will Lots Yes! Lots have Bigger Pain post spots online been looking for so that people ways to increase can reserve revenue and fill them. up lots. 75% positive response 20% of cash goes missing. Electronic 30+ Parking payments in Lots advance through Loved it! Would an online pay about 15% of Validated! reservation posted price. system.
  • 72. MVP Validation All Pro Parking 30+ person Started with a Easier ways to Search process very basic (30 lots) focus group post parking & was too hard. reservation track Wanted mobile system. reservations. site as well. All Pro Parking’s Customers With no marketing- Made it even Fixed search, 50 reservations easier to post cleaned up site, in just a few and track mobile site in the months. parking. works.
  • 75. Our Model 15% of Price $5 Reservation Paid Fee XoomPark We estimate being able to collect about $8 per reservation
  • 76. Go to Market Strategy & Validation 25+ years Talked to Tom Lombardi, indust experience ry expert. Over 250 lots throughout Lots located all over West Eastern US. Coast and Texas Lots located throughout Parking lots in all 50 states Florida and in Dallas,TX
  • 77. Go to Market Strategy & Validation Tom and Greg’s Affilate Networks 3,000 Affiliates
  • 78. Go to Market Strategy & Validation Focus group of 30+ people Customer’s recommendations for the future
  • 79. Market Size $8.2 Billion USA Parking Industry TAM SAM $4.5 Billion Parking Facility/Management Target Market $1.4 Billion Event Parking Apex $240,000 Buffalo and Atlanta
  • 80. Competitors High ParkingCarma ClickandPark Usability GottaPark Parkwhiz Low Low High Reliability
  • 81. Revenue Projections Revenue $20 $18 $16 $14 $12 Revenue in $10 Millions $8 $6 $4 $2 $0 Year 1 Year 2 Year 3 Year 4 70% Gross Profit Margin
  • 82. •2 Partners •30+ Parking lots •50+ Reservations •Working Website •Validated Revenue Model
  • 83. This Talk is Based On The Startup Owners Manual The Reference Manual for Entrepreneurs

Editor's Notes

  1. 80% positive response
  2. 75% positive response
  3. 20% response rate