The Ageing Well Programme aims to support local authorities in developing good places for older people to live as populations age. It provides intensive support to 6 councils per region, including peer reviews, leadership training, and help developing local solutions. The program involves older people to understand priorities and opportunities, promotes prevention and volunteering, and takes a whole-system, place-based approach to issues around care, housing, and community support.
Global Ace Corporation aims to expand capacity and broaden its product line while offering end-to-end services from design to delivery. The company will cut down the number of vendors and focus on a few who can supply larger volumes without compromising quality or deadlines. The workforce of 4,000 is 70% contract-based and 30% regular employees, with more needing regularization. The HR strategy focuses on competencies, practices, systems, and deliverables to meet goals like reducing pressure on workers and excess rework while increasing productivity. Long-term goals include reducing dependency on single contractors and choosing renowned contractors with strong HR policies, as well as regularizing good performers and training on new ERP systems.
The document summarizes a consultation project conducted by Havering Council to engage with vulnerable older residents about council services. It targeted residents over 65 from a specific customer segment identified as most in need of support, using a bespoke customer segmentation tool. The project involved household visits by volunteers to 1235 residents, identified 564 basic needs, and resulted in 2824 requests for services or information. Key outcomes included identifying unclaimed benefits, increased skills for volunteers, and high customer satisfaction. Lessons learned centered on refining questionnaires and referral processes.
The Ageing Well Programme aims to support local authorities in developing good places for older people to live as populations age. It provides intensive support to 6 councils per region, including peer reviews, leadership training, and help developing local solutions. The program involves older people to understand priorities and opportunities, promotes prevention and volunteering, and takes a whole-system, place-based approach to issues around care, housing, and community support.
Global Ace Corporation aims to expand capacity and broaden its product line while offering end-to-end services from design to delivery. The company will cut down the number of vendors and focus on a few who can supply larger volumes without compromising quality or deadlines. The workforce of 4,000 is 70% contract-based and 30% regular employees, with more needing regularization. The HR strategy focuses on competencies, practices, systems, and deliverables to meet goals like reducing pressure on workers and excess rework while increasing productivity. Long-term goals include reducing dependency on single contractors and choosing renowned contractors with strong HR policies, as well as regularizing good performers and training on new ERP systems.
The document summarizes a consultation project conducted by Havering Council to engage with vulnerable older residents about council services. It targeted residents over 65 from a specific customer segment identified as most in need of support, using a bespoke customer segmentation tool. The project involved household visits by volunteers to 1235 residents, identified 564 basic needs, and resulted in 2824 requests for services or information. Key outcomes included identifying unclaimed benefits, increased skills for volunteers, and high customer satisfaction. Lessons learned centered on refining questionnaires and referral processes.