Hong Kong Polytechnic University - Hotel Management Graduate Course Lecture. 2014, by Kirk Ellis. Goals included how design decisions effect Quality Service Management (QSM) in hospitality environments, and how hotel managers can be aware of their input to the design process, based on QSM and operations.
Hong Kong Polytechnic University - Hotel Management Graduate Course Lecture. 2014, by Kirk Ellis. Goals included how design decisions effect Quality Service Management (QSM) in hospitality environments, and how hotel managers can be aware of their input to the design process, based on QSM and operations.