The document outlines the healthcare industry's market size and growth projections, highlighting a global healthcare market of $8.45 trillion in 2019 projected to reach $11.9 trillion by 2022. It details the digital transformation undertaken by Softclouds to improve operational efficiency, customer satisfaction, and cost management within a healthcare customer, resulting in significant time and cost reductions. Future trends in healthcare, including advanced technologies and personalized service, are also discussed alongside the company's strategic expertise and solutions.

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.IDEAS
.INNOVATION
.INSPIRATION
SoftClouds & Healthcare

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Healthcare Industry – Market Share & Size
North America $714.5
Asia $516.8
Europe $422
Latin America $137.1
Rest of World $63.4
Global Healthcare Market Size: $8.45T in 2019 & is projected to reach $11.9T by 2022
Global Healthcare Industry Revenue by Region
(in billions of USD)
Sources: businesswire | policyadvice

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Problems in Healthcare Industry

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Introducing
Healthcare
Customer

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Healthcare Customer – an Intro
25,934 3,198 3,046,658 2,649
Successful
Clinics
Companies
Served
Participants
Vaccinated
Cities
Nationwide
• Nationwide On-Site Vaccination Clinic Provider
• Provides On-Site Clinics Since 2002
• Corporate Headquarters in Omaha, Nebraska
• Working Towards Vaccinating Populations to the Level that
Creates a Zero Incidence of Influenza in Every Workplace

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• Manual operations that caused confusion & cost
• Expensive real-time customer service management
• Inefficient customer appointments & scheduling
• Complex issues in payment/insurance processing
• Time consuming manual report generation
• Old school shipping & returns process
Customer in 2018 – The Status

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Customer in 2018 – Process/Solution
Customer Calls
Sign-up
Customer
on Paper
Calls &
Schedules
Clinic
Ships Dry & Wet
Equipment
Calls Nurse
Sends to Clinic
Ship
Papers/Items
Back to
Company
Close
Clinic
Paper Sign-off

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Go Digital –
Reduce Clutter
Optimize Process –
Reduce Expenses
Improve
Profitability
Increase Customer
Satisfaction
SoftClouds Digital Transformation Process
|the objectives |

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Customer
Innovation & Digital Transformation
Managing Inventory & Shipment, Employee Daily Activity &
Status Monitoring through Mobile Application
Created a Set of Mobile Applications for Admin, Nurse & Back Office
Automated Insurance & Payment Processing
Digitally Transformed Process that Improved Efficiency & Costs
Integrated with QuickBooks for Accounting
Improved Real-Time Updates in Customer Appointments & Scheduling

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Customer – Solution Architecture
Load Data for
Clinic Nurse Login
Show All
Participants
Get Consent Forms
Nurse Sign Off
Done
Sync Data from
Clinic
External Integrations
Insurance
Customer
Portal
Mobile
Application
Shipping
Nurse
Portal
Get Vaccinated
Ship Tablet
Ship Tablet
Staffing
Agency
Portal

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Solution Components
Oracle Service Cloud
Integrations
Android Mobile Application
Android Tablet Applications – Admin & Nurse

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• Customer, Nurse & Admin Portals
• Master Data Management
• Integrations
• Data Forms - Admin & Nurse Applications
• Shipping & Management - Android App Connectivity
• Customer Support
• Tracking Android Devices & Shipments
• Analytics & Dashboards
Oracle Service Cloud

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Integrations
Electronic
Agreements
Accounting
Payment
Processing
Automated
Insurance Filing

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Proprietary Android Mobile Application
Automated Shipping &
Handling
Inventory Control
Ship Inventory for
Clinics

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Android Tablet Applications –
Admin & Nurse
• Admin Application
• Import Clinic Data from OSvC to Tablets
• Close Clinics by Syncing Data to OSvC
• Clear Data on Tablet for New Clinics
• Nurse Application
• Start Clinic by Syncing Data from OSvC
• Consent Forms Signed-off by Participants
• Data Synced to OSvC in Online & Offline Modes
• Clinic Analytics & Inventory Management
• Security - Industry Standard Encryption (AES-256)

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Customer Journey – Through the Years
2018
2019
2020
• Migrate - Legacy to OSvC
• Customer Portal
• Tablet Applications (Admin & Nurse)
• Staffing Agency Portal
• Nurse Portal
• Mobile Application
• Integrations - QuickBooks & PayPal
• Integrations – DocuSign, Insura
• COVID Enhancements

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• Digital/Business Transformation
• HIPAA Compliance, Security
• ROI, Improved Profits, Increased Customer Satisfaction
• Better CX
• Nurse Portal to Manage Nurses
• Customer Portal to Handle Web-Based Sign-in
• Digital Customer Support
• Admin Portal
• Clear 360 View of the Customer
• Improved Cost Savings
• Shipment (UPS/FedEx)
• Insurance Paperwork
• QuickBooks Integration for Immediate Payment Processing
• Call Center Costs
Customer Solution – Advantages

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Customer Solution – The Metrics
Increase in
Operational
Efficiency
Revenue Growth
YoY
Reduced Call
Center Costs
Reduced Vaccination
Time per Person
(6 mins to 2 mins)
Number of People
Vaccinated YoY
Reduced Proof of
Vaccination Creation
Time
(10 mins to 1 min)
End of 4 Years of Digital Transformation
29% 300%
60% 66% 90%
80%

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Innovative Solution – Scalable to the Future
The
Future
Customized
Dashboards
Personalization
Voice Activation
Machine Learning &
AI
Digital Assistant

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We're very excited about the capabilities of the state-of-the-art futuristic
solution designed by SoftClouds. We really needed something scalable &
easily configurable. SoftClouds provided us a custom solution tailored
specifically for our needs. Our business operations & costs have decreased
significantly, and we're completely satisfied with the amazing innovation.
“
- CEO, Healthcare Customer

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Future of
Healthcare

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Healthcare Vision 2030
Wearable Technology to Monitor Patient Health
Resolve Misdiagnosed & Rare Genetic Disorders
Smart Sensors for Diagnosis & Treatment Monitoring
Patient-Specific Anatomical Models
Chances for Medicine 2030: Goodbye HOSPITAL, Hello HOME-SPITAL

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Top 6 Technologies Driving Healthcare
1
6
5
4
3
2
Healthcare
Technologies
Artificial Intelligence
Nanomedicine
Extended Reality
Internet of Medical
Things (IoMT)
Genome Sequencing
3D Bioprinting
1
2
3
4
5
6

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Top 5 CX Trends in Healthcare
CX
Trends
Emotional Intelligence Drives Exceptional
Support
Digital Experience, Remote Collaboration
& e-Communication
Patient Personalization
Contactless Service/Self-Service
CX Transparency & Online/Data Security
Measures

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About SoftClouds

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About SoftClouds
Founded
2005
Other Locations
Hyderabad, India
Delhi, India
Tokyo, Japan
Headquarters
San Diego, CA
Target Market
Majors &
Enterprise

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CX Expertise
LOYALTY CLOUD
IDENTITY CLOUD
ANALYTICS CLOUD AUTONOMOUS
DATABASE

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Why SoftClouds?
• Well Balanced & Experienced Team
• Team that has Delivered Successful Solutions To The Market & Industry
• Strategic Thinking & Solution Providers
• Excellent Leadership Skills & Working Knowledge with C-Level
• Flexible Business Models – Fixed Bid, Time & Material
• Execution Locations – On-Site, Off-Site, Offshore

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Brian J. Friedman
GVP – Global Strategic Sales
415.378.7400
brianf@softclouds.com
www.softclouds.com