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Social Media &
Crisis Communications

Friday, December 7, 2012

Rachael Bell
Digital Communications Manager

Don Meyer
Director, Communications &
Marketing
It all started with a hashtag
               o 20 million tweets
               o 800,000 photos tagged “#Sandy” on
Our first        Instagram
“social            10 images per second during storm
               o Citizen journalists
media
               o Government agencies/businesses
disaster”



            NEW JERSEY SOCIETY OF CERTIFIED PUBLIC ACCOUNTANTS
Pre-Storm
              o Thursday 10/25 – Monday (am) 10/29
                  Cancel Monday and Tuesday events
                  Close the office Monday/Tuesday

Timeline      o Monday (pm) 10/29
                  Storm hits; staff/members lose power within
                   hours




           NEW JERSEY SOCIETY OF CERTIFIED PUBLIC ACCOUNTANTS
Post-Storm
              o Tuesday (am) 10/30
                  No power in the office; servers down
                  Staff begin contacting each other via text/cell
                  Ohio Society offers to host temporary
Timeline           webpage to announce event cancellations and
                   other info
                  Post updates on social media
              o Tuesday (pm) 10/30
                  NJSCPA.org traffic routed to
                   connect.njscpa.org
                  CPE staff begin to make phone calls to
                   facilities, speakers and attendees
           NEW JERSEY SOCIETY OF CERTIFIED PUBLIC ACCOUNTANTS
Post-Storm
              o Wednesday 10/31
                  Continue to post updates on Connect and
                   social media
                  Email sent to members via High Road
Timeline          Servers moved to another location
              o Thursday 11/1
                  NJSCPA.org and Aptify back up and network
                   files available
                  Numerous updates to njscpa.org and social
                   media; emails to members



           NEW JERSEY SOCIETY OF CERTIFIED PUBLIC ACCOUNTANTS
Post-Storm
              o Friday 11/2
                  Continued updates on njscpa.org and social
                   media; emails to members
                  Power is restored Friday night
Timeline      o Sunday 11/4
                  Servers moved back to 425 Eagle Rock
              o Monday 11/5
                  Office reopens




           NEW JERSEY SOCIETY OF CERTIFIED PUBLIC ACCOUNTANTS
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Social Media & Sandy

  • 1. Social Media & Crisis Communications Friday, December 7, 2012 Rachael Bell Digital Communications Manager Don Meyer Director, Communications & Marketing
  • 2. It all started with a hashtag o 20 million tweets o 800,000 photos tagged “#Sandy” on Our first Instagram “social  10 images per second during storm o Citizen journalists media o Government agencies/businesses disaster” NEW JERSEY SOCIETY OF CERTIFIED PUBLIC ACCOUNTANTS
  • 3. Pre-Storm o Thursday 10/25 – Monday (am) 10/29  Cancel Monday and Tuesday events  Close the office Monday/Tuesday Timeline o Monday (pm) 10/29  Storm hits; staff/members lose power within hours NEW JERSEY SOCIETY OF CERTIFIED PUBLIC ACCOUNTANTS
  • 4. Post-Storm o Tuesday (am) 10/30  No power in the office; servers down  Staff begin contacting each other via text/cell  Ohio Society offers to host temporary Timeline webpage to announce event cancellations and other info  Post updates on social media o Tuesday (pm) 10/30  NJSCPA.org traffic routed to connect.njscpa.org  CPE staff begin to make phone calls to facilities, speakers and attendees NEW JERSEY SOCIETY OF CERTIFIED PUBLIC ACCOUNTANTS
  • 5. Post-Storm o Wednesday 10/31  Continue to post updates on Connect and social media  Email sent to members via High Road Timeline  Servers moved to another location o Thursday 11/1  NJSCPA.org and Aptify back up and network files available  Numerous updates to njscpa.org and social media; emails to members NEW JERSEY SOCIETY OF CERTIFIED PUBLIC ACCOUNTANTS
  • 6. Post-Storm o Friday 11/2  Continued updates on njscpa.org and social media; emails to members  Power is restored Friday night Timeline o Sunday 11/4  Servers moved back to 425 Eagle Rock o Monday 11/5  Office reopens NEW JERSEY SOCIETY OF CERTIFIED PUBLIC ACCOUNTANTS