This document provides guidelines for submitting supporting documents for commission approval in TM's SME program. It outlines the required documents for different application types like personal, sole proprietorship, private limited companies, and others. For personal applications, a copy of IC/passport, authorization letter, photo of premises, and certified true copies of documents are needed. The types of forms required vary depending on the business registration - examples mentioned include Form 9, Form 13, and samples shown for Bar Council and medical council certificates. The document emphasizes supporting documents must be genuine to protect agents from penalties and for commission approval. Fraudulent documents are not allowed and examples of proper vs fake documents are displayed.

1. Partner Update on SME ProgramPartner Update on SME Program
March 2014
TELEKOM MALAYSIA BERHAD
TM SME

2. Auto Claw back (RDN)Auto Claw back (RDN)
March 2014
TELEKOM MALAYSIA BERHAD
TM SME

3. TM SME Agreement Clause
Challenges for current scenario (until Dec 2013)
1I. Auto claw back due to migration (BB upgrade to Unifi).
II. Partners not following standard processing guideline.
• TM SME claw back all orders for customer termination within 4 month. Type of claw back order
a. Customer terminate service within 4 month BB and Unifi.
b. TM faulty ( customer unhappy with TM service).
2
3
Auto Debit Note
Note: As per stated in New Partner Agreement starting Jan 2014 all termination of service within 6 month will be
automatically appear in PCMS

4. 1 RDN will be approved If customer Upgrade to Unifi
with same partner
TM will create CDN for Unifi upgrade with condition
:-
a. Personal Name : Same Name / Same Address
b. Company Name : Same Company Name / Same
BR Number / Same Address
RDN will be approved If customer terminate within
4month
Scenario 1 Upgrade within 4 month:
Case 1
NI BB Upgrade Unifi
Partner A Partner A
APPROVE RDN CREATE CDN
Case 2 Partner A Other Channel
TERMINATE
EXISTING BB
Case 1
NI Customer Terminate
Partner A
Terminate due to business
close
APPROVE RDN CREATE CDN
Terminate due to TM
2 Scenario 2 Termination within 4 month:
Case 1
Case 2
Case 1
Case 2
Cont… Auto Debit Note
Auto Debit Note Treatment:
Approve all RDN Partner to counter back (within one week) Back End To Verify PCMS Team to create CDN
(TM HQ) (TM HQ)(TM HQ)(Partners)
TM will create CDN for customer terminate due to
TM faulty with condition:-
Partners need to provide any prove related to this.
example email trail from PTT
Case 2 Partner A
Terminate due to TM
faulty
What Partners Need To Do
1I. To process existing BB customer in existing customer column at partner portal
II. To retrain processor2
Case 2
Note: As per stated in New Partner Agreement starting Jan 2014 all termination of service within 6 month will be
automatically appear in PCMS

5. SUBMISSION OF SUPPORTING DOCUMENTSSUBMISSION OF SUPPORTING DOCUMENTS
March 2014
TELEKOM MALAYSIA BERHAD
TM SME

6. Why supporting documents are important?
• To ensure the applicant is genuine applicant
• To protect the agent/ reseller if any complaint from customer regarding the
application; this will help TM to protect agent/ reseller from any penalty BUT all
supporting documents must be genuinesupporting documents must be genuine
• For commission approval

7. Table : Supporting Documents for Commission Approval
Details Forms Require Item to be include
Personal Application
(using personnel name )
i. Copy of I/C /Passport ( foreigner) – NO registration for
UNHCR applicant
ii. Authorize letter from customer
iii. Photo of premise (outside the shop / inside view)
iv. Certified True Copy on all supporting document except
application forms
v. Agent’s contact number & name
Authorize Letter
i. Name of the applicant
ii. Copy of IC of applicant
iii. Address for the installation
iv. Package
v. Name of Agent & Principal name
vi. NRIC of agent
vii. Applicant & Agent signature with date &
time
i. Copy of I/C of the applicant / passport (valid)
ii. Form 9, 24, 49 *complete pages for each form
iii. Form 13 (if applicable)
Authorize Letter
i. Name of the applicant
1
Documentation Guideline
Sdn Bhd *
iii. Form 13 (if applicable)
iv. Form 44 (if applicable)
v. Authorize letter from BOD to register the package using
the name of applicant - if applicant is not BOD
vi. Company Stamp on Application form
vii. Certified True Copy on all supporting document except
application forms
viii. Agent’s contact number & name
i. Name of the applicant
ii. Copy of IC of applicant
iii. Address for the installation
iv. Package
v. Name of Agent & Principal name
vi. NRIC of agent
vii. Applicant & Agent signature with date &
time
Enterprise (sole
proprietorship)
i. Copy of I/C of the applicant
ii. Form D / E ( complete copy 3 pages)
iii. Form 13 (if applicable)
iv. Form 44 (if applicable)
v. Authorize letter from company owner (that stated in the
SSM form) to register the package using the name of
applicant - if applicant is not the owner of the company
vi. Company Stamp on Application form
vii. Certified True Copy on all supporting document except
application forms
viii. Agent’s contact number & name
Authorize Letter
i. Name of the applicant
ii. Copy of IC of applicant
iii. Address for the installation
iv. Package
v. Name of Agent & Principal name
vi. NRIC of agent
vii. Applicant & Agent signature with date &
time
Doc I
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3

8. Details Forms Require Item to be include
Berhad*
i. Copy of I/C of the applicant
ii. Form 8 & 23 *complete set
iii. Authorize letter from company owner (that stated in
the SSM form) to register the package using the name of applicant
- if applicant is not the owner of the company
i. Copy of Company Owner I/C @ Passport (1 person
required only
i. Company Stamp on Application form
ii. Certified True Copy on all supporting document except
application forms
iii. Agent’s contact number & name
Authorize Letter
i. Name of the applicant
ii. Copy of IC of applicant
iii. Address for the installation
iv. Package
v. Name of Agent & Principal name
vi. NRIC of agent
vii. Applicant & Agent signature with
date & time
Foreign Company*
i. Copy of I/C of the applicant / Passort
ii. Form 79, 80/80A @ 83/83A *complete set
iii. Authorize letter from company owner (that stated in
the SSM form) to register the package using the name
of applicant - if applicant is not the owner
v. Company Stamp on Application form
Authorize Letter
i. Name of the applicant
ii. Copy of IC of applicant
iii. Address for the installation
iv. Package
v. Name of Agent & Principal name
4
5 v. Company Stamp on Application form
vi. Certified True Copy on all supporting document except
application forms
vii. Agent’s contact number & name
v. Name of Agent & Principal name
vi. NRIC of agent
vii. Applicant & Agent signature with
date & time
Others Category
or NGOs
i. Copy of I/C of the applicant
ii. Sample of the cert:-
a) LAW FIRM : Malaysia Bar Council certificate IF the
applicant is not the owner of the firm, applicant needs to
prepare an authorize Letter (with letter head of the law
firm)
b) CLINIC : Malaysia Medical Council & form 12
c) NGO : Authorize letter from related Ministry/
Department
d) Surau / Realty Agent : Use personal name
iii Company Stamp on Application form
iv. Certified True Copy on all supporting document except application
forms
v. Agent’s contact number & name
Authorize Letter ( WITH NGO LETTERHEAD)
i. Name of the applicant
ii. Copy of IC of applicant
iii. Address for the installation
iv. Package
v. Name of Agent & Principal name
vi. NRIC of agent
vii. Applicant & Agent signature with
date & time
Doc II
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Note:
*For any company who unable to obtain signature from BOD, they must provide letter with the consent from Secretary @ admin company’s l using
company’s letterhead as a prove)

9. Criteria for Personal Application (Photo)
1. Photo of the premise must be clear, not a
blur photo ( either color @ black & white
photo)
2. Complete photo view for front of the
premise (outside view)
3. Photo of renovation premise is not allowed
Sample customer address:
L1-03, The Weld, 76,Jalan Raja
Chulan, 50200, Kuala Lumpur,
Wilayah Persekutuan.
3. Photo of renovation premise is not allowed
4. The photo of the premise must describe the
business runs by the applicant
5. Agent/ reseller can submit more than 2
photos
6. Photo must have continuity with each
other
Photo shows the related photos &
address

10. SAMPLE OF SUPPORTING DOCUMENTSSAMPLE OF SUPPORTING DOCUMENTS

11. Sample of using personal name
Outside of the premise with premise shop lot
Number of shop lot clear

12. 2
3
4
5
Form 9
Form 24
Form 49
Copy IC
Sample for Sdn Bhd
1
6
Company Stamp
6
Agent Details
Name & Mobile No

13. Types of Form 9

14. Form 13 (change of company name)

15. OTHERS (NGO)

16. Ordinan Sabah & Sarawak

17. Sample of Bar Council ( 3 different samples)

18. Form 12 ( Akta Perubatan 1971)

19. Form 5 ( Audit)

20. Forgery of Documents

21. Forgery of Documents (Sample)
Fraud Document by Agent Real Documentation from Customer
Supporting document crossed for other purpose
Suspicious signature & company’s stamping
Seremban
Majlis Perbandaran Alor Setar,
Water, Electricity
Seremban
Lukut