The document describes wireframes for a University of Virginia class scheduler. It includes navigation menus and filters to search for classes by course, college, professor, day/time, course type, and professor credentials. The wireframes allow the user to view class search results, add classes to their schedule, and toggle between semesters. Feedback is requested on the usability of the bottom navigation bar, need for a user profile, and any other missing elements.
Angsa terbang dalam formasi V karena membuat mereka lebih efisien dalam terbang berkelompok. Bekerja sama sebagai tim membuat mereka dapat mencapai tujuan dengan lebih cepat dan mudah. Mereka juga saling membantu dan mendukung anggota lain, termasuk yang sakit atau kelelahan. Lesson yang dapat diambil adalah pentingnya bekerja sama sebagai tim untuk mencapai tujuan bersama.
High blood pressure, also called hypertension, means high pressure in the arteries. It increases the risk of heart disease, kidney disease, stroke, heart failure, blindness, and other health problems. There are two types of high blood pressure: essential and secondary. Essential hypertension has no known cause and may be related to stress, diet, genetics, and other factors. Secondary hypertension is caused by an underlying medical condition like kidney disease. High blood pressure usually lasts a lifetime so it is important to take steps to prevent and control it through diet, exercise, reducing stress, and not smoking.
Kansas Children's Discovery Center www.kansasdiscovery.org
Gage Park - Topeka, KS
Interactive children's museum with ten indoor hands-on exhibits & 4.5 acres of Outdoor Adventure.
Real time reporting for Cisco UCCX and UCCEeSpectrum
Spectrum Real Time Reporting provides enhanced reporting capabilities for Cisco UCCX and UCCE, allowing contact center managers to modify report layouts and combine data from other applications and platforms. It offers flexibility in report design, inclusion of multiple data sources, customized visual displays, and threshold-based alerts. The solution is bundled with Cisco UCCX and UCCE, available both on-premise and as a SaaS product, addressing customer needs while preventing loss of projects to other platforms.
The document describes wireframes for a University of Virginia class scheduler. It includes navigation menus and filters to search for classes by course, college, professor, day/time, course type, and professor credentials. The wireframes allow the user to view class search results, add classes to their schedule, and toggle between semesters. Feedback is requested on the usability of the bottom navigation bar, need for a user profile, and any other missing elements.
Angsa terbang dalam formasi V karena membuat mereka lebih efisien dalam terbang berkelompok. Bekerja sama sebagai tim membuat mereka dapat mencapai tujuan dengan lebih cepat dan mudah. Mereka juga saling membantu dan mendukung anggota lain, termasuk yang sakit atau kelelahan. Lesson yang dapat diambil adalah pentingnya bekerja sama sebagai tim untuk mencapai tujuan bersama.
High blood pressure, also called hypertension, means high pressure in the arteries. It increases the risk of heart disease, kidney disease, stroke, heart failure, blindness, and other health problems. There are two types of high blood pressure: essential and secondary. Essential hypertension has no known cause and may be related to stress, diet, genetics, and other factors. Secondary hypertension is caused by an underlying medical condition like kidney disease. High blood pressure usually lasts a lifetime so it is important to take steps to prevent and control it through diet, exercise, reducing stress, and not smoking.
Kansas Children's Discovery Center www.kansasdiscovery.org
Gage Park - Topeka, KS
Interactive children's museum with ten indoor hands-on exhibits & 4.5 acres of Outdoor Adventure.
Real time reporting for Cisco UCCX and UCCEeSpectrum
Spectrum Real Time Reporting provides enhanced reporting capabilities for Cisco UCCX and UCCE, allowing contact center managers to modify report layouts and combine data from other applications and platforms. It offers flexibility in report design, inclusion of multiple data sources, customized visual displays, and threshold-based alerts. The solution is bundled with Cisco UCCX and UCCE, available both on-premise and as a SaaS product, addressing customer needs while preventing loss of projects to other platforms.
NeXorce Enterprise Software provides real-time and historical reporting from Avaya CMS, collecting additional data outside the Avaya platform. It offers more visually appealing reports and options than Avaya CMS alone. Reports include real-time data for intervals and days, as well as historical reports. Real-time interval reports show productivity without daily totals blurring results, while day reports show total productivity. Historical reports allow managers to review total performance by groups and agents from multiple combined sources.
There are multiple reasons why knowing an agent's current state and historical state reporting is important for contact center performance and efficiency. Agent state reporting provides awareness of what agents are doing, allows for call, email and chat routing, and enables performance reviews. It justifies positive or negative reviews during annual evaluations by showing time spent in productive versus non-productive states. Monitoring agent states across different contact channels like voice, email, chat and social media also helps managers identify unproductive behaviors like agents extending non-call handling times. Overall, accurate agent state reporting is a vital tool for managers to evaluate productivity, provide feedback, and make improvements across the contact center.
The document discusses business intelligence (BI) reporting in contact centers. It explains that BI reporting can provide both operational reports about current performance as well as historical trend reports. Ideal BI reports combine both types of data to help monitor and improve the contact center business. The document also outlines several key steps for effective BI reporting, such as selecting relevant data based on reporting goals, filtering out unnecessary data, communicating with end users, and being willing to adjust reports over time as needs change.
Dashboards can contain an a lot of critical data. How much is too much? Evaluate your business needs and goals to determine what is the right data and what is too much content.
Spectrum's June 2016 Newsletter covering Contact Center Wait Times for Voice, Chat, and Email. Understand your customers acceptable wait times depending on the reason for contacting, the contact method, industry, time of day, month, and time of year. #Desktops #Dashboards #WebReports
Unified Contact Center Reporting, July 2016 news letter on Contact Center Decisions. There's a place for Digital Signage, Dashboards, Desktops, and Mobile Reporting within the Contact Center environment, July's news letter covers the benefits of each method.
The document discusses the need for contact center dashboards that can consolidate data from multiple sources, allow for drill down of details, be dynamically configured to user needs, have a visual design optimized for information display, and be easy to implement and modify. Standard dashboards from contact center software providers often lack these capabilities. A unified reporting solution is recommended to provide a fully featured dashboard overcoming the limitations of single platform dashboards.
Macro data is a phrase that is used to describe to types of data: aggregated data and system level data. In the call center this usually means voice, email, chat data and internal critical data. In the call center we often use macro reporting for the entire center, group or teams of agents, depending on the size of the call center.
Key Success Factors for a Performance DashboardSpectrum
The key success factors for an effective performance dashboard include proper definition of target audiences and relevant metrics, simplicity and manageability of the dashboard, and sustained leadership through a "dashboard champion." A study of over 30 organizations found that dashboards are most effective when they have a few clearly defined metrics aligned with business objectives, support from executive leadership, and maintain a simple design that is easy to implement and use. Microsoft Excel was the most commonly used tool for dashboard development due to its accessibility, low cost, and ability to produce quick results.
6 Tips to Successful Call Center ReportingSpectrum
Successful reporting in your contact center is something that helps you improve productivity, increase revenue, manage agent performance and adherence and reduce or eliminate the daily challenges. However, for most managers, part of the challenge is having the combined consolidated information that keeps you alert and aware of the contact center status.
A white paper on the best practices for reporting in the contact center. This white paper covers reporting for wallboards, desktops, dashboards, email, web based reports, and data collection.
The document discusses best practices for web-based reporting in call centers. It recommends that managers have access to summary data on group performance metrics as well as the ability to drill down into more detailed real-time and historical data on groups, agents, and thresholds. This allows managers to monitor call center status remotely while gaining insights into both current and long-term agent and group performance. Security is also important, recommending intranet-based reporting with username/password access controls.
Too often call center agents lie to cover their lack of performance and productivity. This article talks about some of the lies that Spectrum has experienced over the years.
Call centers have analytics from many sources, which one should you choose and why? This brief paper talks about how to choose the analytics within your call center.
Article talking about the needs for managing data within the contact center. A lot of data is available and should be summarized to see where the gaps are in the multichannel contact center.
There are challenges in the contact center that make it necessary to have reports that help reduce the lack of productivity and poor agent performance. The positioning of those reports depends on the audience and the goals.
Which metrics matter to Call Center Managers?Spectrum
A brief article on metrics that managers are asking for on their call center dashboard. The metrics also vary based on the industry, group or department within the contact center. many articles write about the metrics that you must have in your reports. But what is not considered is the managers view point, goals, and objectives.
Corporate communications and digital signageSpectrum
Corporate communications varies based upon the information being shared, how the content is displayed and who is in the audience. Breakrooms, cafeterias, hallways and lobbies all are places for LCD screens to display real time information.
Reporting for managers needs to be real time and historical covering groups down to agents. The data needs to be summarized and allow for drill down into agent details. Status and performance metrics are vital to the managers dashboard.
A brief article on wallboard content for call centers. Keep negative agent specific content off of the public wallboard and push it to the agents desktop.
NeXorce Enterprise Software provides real-time and historical reporting from Avaya CMS, collecting additional data outside the Avaya platform. It offers more visually appealing reports and options than Avaya CMS alone. Reports include real-time data for intervals and days, as well as historical reports. Real-time interval reports show productivity without daily totals blurring results, while day reports show total productivity. Historical reports allow managers to review total performance by groups and agents from multiple combined sources.
There are multiple reasons why knowing an agent's current state and historical state reporting is important for contact center performance and efficiency. Agent state reporting provides awareness of what agents are doing, allows for call, email and chat routing, and enables performance reviews. It justifies positive or negative reviews during annual evaluations by showing time spent in productive versus non-productive states. Monitoring agent states across different contact channels like voice, email, chat and social media also helps managers identify unproductive behaviors like agents extending non-call handling times. Overall, accurate agent state reporting is a vital tool for managers to evaluate productivity, provide feedback, and make improvements across the contact center.
The document discusses business intelligence (BI) reporting in contact centers. It explains that BI reporting can provide both operational reports about current performance as well as historical trend reports. Ideal BI reports combine both types of data to help monitor and improve the contact center business. The document also outlines several key steps for effective BI reporting, such as selecting relevant data based on reporting goals, filtering out unnecessary data, communicating with end users, and being willing to adjust reports over time as needs change.
Dashboards can contain an a lot of critical data. How much is too much? Evaluate your business needs and goals to determine what is the right data and what is too much content.
Spectrum's June 2016 Newsletter covering Contact Center Wait Times for Voice, Chat, and Email. Understand your customers acceptable wait times depending on the reason for contacting, the contact method, industry, time of day, month, and time of year. #Desktops #Dashboards #WebReports
Unified Contact Center Reporting, July 2016 news letter on Contact Center Decisions. There's a place for Digital Signage, Dashboards, Desktops, and Mobile Reporting within the Contact Center environment, July's news letter covers the benefits of each method.
The document discusses the need for contact center dashboards that can consolidate data from multiple sources, allow for drill down of details, be dynamically configured to user needs, have a visual design optimized for information display, and be easy to implement and modify. Standard dashboards from contact center software providers often lack these capabilities. A unified reporting solution is recommended to provide a fully featured dashboard overcoming the limitations of single platform dashboards.
Macro data is a phrase that is used to describe to types of data: aggregated data and system level data. In the call center this usually means voice, email, chat data and internal critical data. In the call center we often use macro reporting for the entire center, group or teams of agents, depending on the size of the call center.
Key Success Factors for a Performance DashboardSpectrum
The key success factors for an effective performance dashboard include proper definition of target audiences and relevant metrics, simplicity and manageability of the dashboard, and sustained leadership through a "dashboard champion." A study of over 30 organizations found that dashboards are most effective when they have a few clearly defined metrics aligned with business objectives, support from executive leadership, and maintain a simple design that is easy to implement and use. Microsoft Excel was the most commonly used tool for dashboard development due to its accessibility, low cost, and ability to produce quick results.
6 Tips to Successful Call Center ReportingSpectrum
Successful reporting in your contact center is something that helps you improve productivity, increase revenue, manage agent performance and adherence and reduce or eliminate the daily challenges. However, for most managers, part of the challenge is having the combined consolidated information that keeps you alert and aware of the contact center status.
A white paper on the best practices for reporting in the contact center. This white paper covers reporting for wallboards, desktops, dashboards, email, web based reports, and data collection.
The document discusses best practices for web-based reporting in call centers. It recommends that managers have access to summary data on group performance metrics as well as the ability to drill down into more detailed real-time and historical data on groups, agents, and thresholds. This allows managers to monitor call center status remotely while gaining insights into both current and long-term agent and group performance. Security is also important, recommending intranet-based reporting with username/password access controls.
Too often call center agents lie to cover their lack of performance and productivity. This article talks about some of the lies that Spectrum has experienced over the years.
Call centers have analytics from many sources, which one should you choose and why? This brief paper talks about how to choose the analytics within your call center.
Article talking about the needs for managing data within the contact center. A lot of data is available and should be summarized to see where the gaps are in the multichannel contact center.
There are challenges in the contact center that make it necessary to have reports that help reduce the lack of productivity and poor agent performance. The positioning of those reports depends on the audience and the goals.
Which metrics matter to Call Center Managers?Spectrum
A brief article on metrics that managers are asking for on their call center dashboard. The metrics also vary based on the industry, group or department within the contact center. many articles write about the metrics that you must have in your reports. But what is not considered is the managers view point, goals, and objectives.
Corporate communications and digital signageSpectrum
Corporate communications varies based upon the information being shared, how the content is displayed and who is in the audience. Breakrooms, cafeterias, hallways and lobbies all are places for LCD screens to display real time information.
Reporting for managers needs to be real time and historical covering groups down to agents. The data needs to be summarized and allow for drill down into agent details. Status and performance metrics are vital to the managers dashboard.
A brief article on wallboard content for call centers. Keep negative agent specific content off of the public wallboard and push it to the agents desktop.
Tired of chasing down expiring contracts and drowning in paperwork? Mastering contract management can significantly enhance your business efficiency and productivity. This guide unveils expert secrets to streamline your contract management process. Learn how to save time, minimize risk, and achieve effortless contract management.
Adani Group's Active Interest In Increasing Its Presence in the Cement Manufa...Adani case
Time and again, the business group has taken up new business ventures, each of which has allowed it to expand its horizons further and reach new heights. Even amidst the Adani CBI Investigation, the firm has always focused on improving its cement business.
Presentation by Herman Kienhuis (Curiosity VC) on Investing in AI for ABS Alu...Herman Kienhuis
Presentation by Herman Kienhuis (Curiosity VC) on developments in AI, the venture capital investment landscape and Curiosity VC's approach to investing, at the alumni event of Amsterdam Business School (University of Amsterdam) on June 13, 2024 in Amsterdam.
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The Steadfast and Reliable Bull: Taurus Zodiac Signmy Pandit
Explore the steadfast and reliable nature of the Taurus Zodiac Sign. Discover the personality traits, key dates, and horoscope insights that define the determined and practical Taurus, and learn how their grounded nature makes them the anchor of the zodiac.
Discover the Beauty and Functionality of The Expert Remodeling Serviceobriengroupinc04
Unlock your kitchen's true potential with expert remodeling services from O'Brien Group Inc. Transform your space into a functional, modern, and luxurious haven with their experienced professionals. From layout reconfiguration to high-end upgrades, they deliver stunning results tailored to your style and needs. Visit obriengroupinc.com to elevate your kitchen's beauty and functionality today.
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L'indice de performance des ports à conteneurs de l'année 2023SPATPortToamasina
Une évaluation comparable de la performance basée sur le temps d'escale des navires
L'objectif de l'ICPP est d'identifier les domaines d'amélioration qui peuvent en fin de compte bénéficier à toutes les parties concernées, des compagnies maritimes aux gouvernements nationaux en passant par les consommateurs. Il est conçu pour servir de point de référence aux principaux acteurs de l'économie mondiale, notamment les autorités et les opérateurs portuaires, les gouvernements nationaux, les organisations supranationales, les agences de développement, les divers intérêts maritimes et d'autres acteurs publics et privés du commerce, de la logistique et des services de la chaîne d'approvisionnement.
Le développement de l'ICPP repose sur le temps total passé par les porte-conteneurs dans les ports, de la manière expliquée dans les sections suivantes du rapport, et comme dans les itérations précédentes de l'ICPP. Cette quatrième itération utilise des données pour l'année civile complète 2023. Elle poursuit le changement introduit l'année dernière en n'incluant que les ports qui ont eu un minimum de 24 escales valides au cours de la période de 12 mois de l'étude. Le nombre de ports inclus dans l'ICPP 2023 est de 405.
Comme dans les éditions précédentes de l'ICPP, la production du classement fait appel à deux approches méthodologiques différentes : une approche administrative, ou technique, une méthodologie pragmatique reflétant les connaissances et le jugement des experts ; et une approche statistique, utilisant l'analyse factorielle (AF), ou plus précisément la factorisation matricielle. L'utilisation de ces deux approches vise à garantir que le classement des performances des ports à conteneurs reflète le plus fidèlement possible les performances réelles des ports, tout en étant statistiquement robuste.
AI Transformation Playbook: Thinking AI-First for Your BusinessArijit Dutta
I dive into how businesses can stay competitive by integrating AI into their core processes. From identifying the right approach to building collaborative teams and recognizing common pitfalls, this guide has got you covered. AI transformation is a journey, and this playbook is here to help you navigate it successfully.
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1. Smartphones and Unified Call Center Reporting
A smartphone is a mobile phone that combines the traditional phones features and advanced
computing and connectivity capabilities according to Wikipedia. The advanced features include email,
text messaging, browsing, interactive maps and calendar functions to name just a few business
applications. For the call center manager the smartphone provides constant contact with the call center
reporting tools from Spectrum.
A reporting solution must provide reports, alerts and allow for proactive response from the manager to
be an effective and efficient reporting solution. Smartphones have the features that offer this type of
functionality and Spectrum takes full advantage of those features.
Reports and Alerts
An alert can take many forms above are just two ways that a manager can be alerted to the current
status of the call center. Graphics give a tremendous overview of the call center which is easy
understand and react to. A spreadsheet report could be run as a web page with drill down if the
manager wanted to go to the next step. Or a simple email notification that presents the status of the
call center may be more appropriate for the manager.
Proactive Response:
2. Productive and efficient managers use their smartphones to proactively respond to a change in status in
the call center. Using remote log in a manager is quickly able to send a message to the group, team
leader or even to an agent and provide immediate direction and support.
The benefits of utilizing a smartphone in the call center are:
1. Call center manager productivity is enhanced with scheduled and ad hoc reports;
2. The manager and senior executives can remain mobile and receive alerts when thresholds and
variances have exceeded the goals;
3. Agents and team leader benefit from positive reinforcement messages from the manager.
Call center managers are very mobile and need the ability know what is going on in the call center but to
also reply and respond to changes in the status of the call center. Using a smartphone as part of Unified
Call Center Reporting managers receive on going updates from the call center, are alerted when a
threshold or a variance has occurred and are able to reply and respond quickly and effectively.
Spectrum is a leading provider of Unified Contact Center Reporting. Contact Spectrum
today to learn more about Contact Center Activity Monitoring and Unified Reporting.
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Dan Boehm
VP Sales and Marketing
Spectrum
dan@specorp.com
713 986 8839