This document provides information about new mandatory requirements for OLP Connect, an application process, including: 1. Medical consent and doctors' details must now be provided, without which an application cannot be submitted. This encourages full disclosure and speeds up obtaining medical evidence. 2. Post-completion sampling may request a medical report after policy completion to check for accurate information, with revised terms or withdrawn cover possible for inaccurate information. 3. The importance of accuracy is emphasized to help pay more claims. Advisers are asked to remind clients to carefully check and return forms without delay.

1. This is not a consumer advertisement. It is intended for professional use only and should not be
relied upon by private individuals or any other persons.
OLP CONNECT
MEDICAL CONSENT
AND POST
COMPLETION
SAMPLING.
HELPING TO PAY
EVEN MORE CLAIMS.
GICH007985 11/15

2. 2
On 6 December 2015 we’re making further enhancements to OLP Connect and our application
process. These changes are:
• Introduction of mandatory doctor details and medical consent
• Post completion sampling
PAYING EVEN MORE CLAIMS
OLP CONNECT

3. What are the benefits?
• Encourages your clients to fully disclose all relevant information in their application
• Speeds up the process for getting medical evidence where required
• Quicker underwriting decisions, helping you to manage your clients’ expectations.
3
Every applicant must now provide us with:
• their doctor details
• their electronic medical consent
You will not be able to submit an application without providing these.
MANDATORY MEDICAL CONSENT
OLP CONNECT

4. 4
• The order and navigation of our OLP Connect screens will not change.
• The only change will be on the Doctors Details screen – removal of the wording:
‘Please indicate if your client is unable to provide the address of their doctor today’.
OLP CONNECT SCREENS
OLP CONNECT
This wording will be
removed
You will not be able to submit an application without providing your clients doctors details and medical consent.

5. 5
• We may request a medical report from your client’s doctor shortly after policy completion.
• Enables us to check whether your client has missed any relevant information on the
application form.
• New or conflicting information could mean your client may be offered revised terms, or
even have their cover withdrawn.
POST COMPLETION SAMPLING
OLP CONNECT
It’s important to note that any policy changes will only affect those clients
who do not provide us with the accurate information requested at point of
application.

6. 6
Further enhancing the reputation of advisers and the insurance industry as a whole.
WHY ARE WE DOING THIS?
OLP CONNECT
• To improve the accuracy of information provided by your clients
• It allows us to offer fairer premiums to your clients
• It means we can pay even more claims.

7. 7
VALUE OF YOUR ADVICE
OLP CONNECT
COMMON AREAS
Pay particular attention to alcohol
consumption, smoker status, height and
weight. Ask your clients to carefully consider
their answers.
FULLY DISCLOSE
Encourage your clients to fully disclose all
relevant information in their application.
How you can help us pay even more claims:
ACCURACY
Talk to your clients about the importance
of giving accurate information and how it
can impact any future claims.
Remind your clients how important it is to
carefully check, sign and return the CYD
form without delay.
CHECKING YOUR DETAILS
TAKE CARE
Read all questions carefully and thoroughly
to your client. Make sure they take their time
with their answers. If in doubt, just tell us.