Just enough portion of information and techniques for your efficient communication, which is relevant for online and offline conversations.

1. Effective
communication
Vasyl Magora | 03.2019

2. HELLO!
I am Vasyl Magora
I am here because you have voted for effective
communications topic :)
2

3. “ The single biggest
problem in
communication is the
illusion that it has
taken place.”
George Bernard Shaw
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4. “ "What is the
difference between
Ferrari and Lada?
They both can take
you to the spot, right?
But it is all about the
details."
VM
4

5. ACTIVE LISTENING
7 Steps to Effective Listening

6. LEVELS:
1. Be attentive | Look in the Eyes
2. Avoid Interrupting | Wait the Right Time to Ask
3. Ask Probing Questions | Request more details
4. Paraphrasing | Clarify understanding
5. Be Open-Minded
a. No Judging
b. No Justifying
c. No Jumping In
6. Give Non-Verbal Feedback | Confirm full presence
7. Summarize | Confirm understanding 6

7. TRANSACTIONAL ANALYSIS
Eric Berne

8. ASPECTS OF PERSONALITY
Parental critical and nurturing | Taught concept
Adult logical and rational | Learned concept
Childlike intuitive and dependent | Felt concept
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9. COMPLEMENTARY TRANSACTION
9
Since the Adult State is all about:
- logic and rationality
we would ideally like to ensure that all
communications in the workplace are Adult –
Adult.

10. COMPLEMENTARY TRANSACTION
10
Parent
Adult
Child
Parent
Adult
Child

11. EXAMPLE (HIGH-EFFICIENCY):
Two engineers evaluating a failed project.
adult-to-adult message:
"-Let's figure out what went wrong,"
adult-to-adult response:
"-Yes, let's get to work and find out what
happened."
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12. COMPLEMENTARY TRANSACTION
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Parent
Adult
Child
Parent
Adult
Child

13. EXAMPLE (LOW EFFICIENCY):
A manager communicates the parent-to-child
message:
“-Why you have failed the project?”
The child-to-parent response:
“-Sorry, it will not happen again.”
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14. CROSSED TRANSACTION
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Parent
Adult
Child
Parent
Adult
Child

15. EXAMPLE (NO EFFICIENCY):
A manager in the adult-to-adult state rationally
ask an employee about a mistake in a plan the
employee composed.
A crossed transaction occurs if the employee
responds using the child-to-parent state and
complains:
"-Why are you always criticizing my work?"
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16. RECOMMENDATIONS:
Sender:
- Set Adult-to-Adult context
- Build your sentences as you would like to solve
the problem together
Receiver:
- Don’t respond emotionally
- Avoid criticism in response
- Focus on result 16

17. 3C model
Effective management

18. THE 3C MODEL
18
Contact
Contract
Control

19. CONTACT HAS NOT BEEN BUILT
19
Contact
Contract
Control
“- I have highlighted the topic and told him that he is responsible, and it should be
done till tomorrow, I guess everything is clear...”

20. CONTRACT HAS NOT BEEN “SIGNED”
20
Contact
Contract
Control
“- I told him the problem, I guess that is more than enough for him to understand
who is responsible and that it should be done ASAP!”

21. SYNC UP HAS NOT BEEN DONE
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Contact
Contract
Control
“- I told him the problem, explained the priority and expectations, I guess he will
not forget about it and will do it after all...”

22. 7%
Actual Words
55%
Facial expressions
38%
The Way words are delivered (tone, accents on
certain words, etc.)
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23. BONUS
Effective communication tips & tricks
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24. MEETINGS EFFICIENCY TIPS & TRICKS
Preparation recommendations
▪ Define your need
▪ Define expected output
▪ Individual, personalized approach
▪ Provide context in advance (if possible)
▪ Share expectations, output, goals
▪ Give the opportunity to prepare
In progress recommendations
▪ Read a situation, clarify an understanding of your message
▪ Provide you context and message
▪ Ask relevant questions
▪ Stay focused on agenda
▪ Summarize
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25. 25
THANKS!
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