Show Me is a side-by-side video conferencing application that allows field service workers to get immediate assistance from experts when needed. It uses the phone's camera as a "magic service window" so the expert can see the problem and guide the worker by using gestures and pointing out solutions in real time. Initially, the business model is to sell corporate subscriptions, then personal subscriptions, and later add an "Expert Finder" function for freelance experts to offer paid support via the app.

2. Show Me Video Collaboration
Introducing Side-by-Side Telepresence

3. Show Me is for Field Service what TelePresence is for meetings
Face-to-face video conferencing
(Skype, Facetime, Cisco, Pexip)
Side-by-side video conferencing
(Show Me!)

4. THE PAIN
I can’t fix this on a Phone call - I need an expert on my side

6. Getting Help Providing Help
Show, explain and discuss the problem
Use your phone as a magic service window
Let the expert guide you
Work side-by-side on the problem
Offer immediate help from any location
Point out solutions using your hand
Use gestures to perfect guidance
Introduce helping objects

7. Business model
Initially by selling corporate app yearly subscriptions, later personal yearly subscriptions.
In a next phase, an “Expert Finder” function is added, where freelance experts can create
profiles over the web and via the app offer video support at a fee, from which we will
receive a cut.
Business drivers
Instant accessibility to the right expert regardless of his whereabouts, access to
proprietary hardware and of his experience with video assisting.
Low or no up-front investments in hardware and training.
The customer need
When a field service worker needs expert assistance, the right expert may be far away, on
the road or on-site somewhere else.
Fast assistance is often critical to avoid downtime, costly errors and wasted time.
Standard video meeting/conference systems do not have the right functionality, i.e. do
not offer “shared view” with “visual instructions”.
Specialized video systems for example for the offshore industry offer “shared view”, but
use proprietary hardware and uses an input device, for example a mouse, for visual
instructions which requires training, is not intuitive and which may further often not be
available on-site.

8. Show Me Video Collaboration
Let’s work together