1. 1509 N. Phoenix Ave
Tulsa, OK 74127
Shaylonda Henderson 281-904-5086
shaylonda5@aol.com
EDUCATION
Texas Southern University,Houston, TX GraduatedMay2004
 Bachelor of Science, Electronic Engineering Technology
Southern Nazarene University,Bixby, OK ExpectedJune 2016
 Masters in Business Administration
SKILLS/KNOWLEDGE
 Personal background with front officeoperations and customer service
 Ability to maintain diplomatic and tactfulwith professionals and non-professionals at all levels
 Group facilitating, managing group interactions
 Calculating numbers/Compiling data facts
WORK EXPERIENCE
Coordinator Feb. 2011-Present
TulsaAreaCommunityIntervention Center-Tulsa, OK
 Delegating workduties to individual staff members
 Approving time records and request for time off
 Identifying and evaluating employee training requirements
 Carrying out staff appraisal, managing performance and disciplining staff
 Writing reports for Program Directorand delivering presentations
 Assist Program Director with creating program policies and procedures
 Compiling data facts
AssociateTeacher March2010 - Feb. 2011
Educarell - Tulsa, OK
 Compiled lesson plans
 Coordinated daily activities
 Attended regularly scheduled home visits with families
FamilyBasedSafetyServicesWorker Dec. 2007 - Oct. 2009
TexasDepartmentofFamily& Protective Services-Houston, TX
 Providedtime limited in-home services
 Developed treatment plans and use appropriate and necessary resources tominimize risk
 Documented case records, forms, narratives and reports
ConservatorshipWorker Nov. 2006 - Dec. 2007
TexasDepartmentofFamily&Protective Services - Houston, TX
 Providedtime limited services
 Developed treatment plans and use appropriate and necessary resources tominimize risk
 Initiated appropriate legal action and/or testify in court
 Documented case records, forms, narratives and reports
Healthand HumanServices June 2006 – Nov. -2006
Clerk ll - Houston, TX
 Prepared and proofreads correspondence or other documents
 Entered data into an automated system
 Maintained records files, or logs including filing, retrieving, or purging
References available upon request