Series prospectus extended_warranties_insurance_mobile_non-mobile_consumer_products_global

Extended Warranties and Insurance for Mobile and Non-Mobile Consumer Products – Global Series Prospectus

Extended Warranties and Insurance for
Mobile and Non-Mobile Consumer Products
Worldwide research across 30 countries covering:
Extended warranties and insurance for white goods, brown goods,
grey goods, mobile gadgets and mobile phones
Series prospectus

January 2013

Expertise in financial services
© Finaccord Ltd., 2013 Web: www.finaccord.com. E-mail: info@finaccord.com


Prospectus contents

Page

What is the research? 3
Which countries are covered? 4
How are the underlying products defined 5
What methodology has been used? 6
What is the structure of the reports? 7
What are the key features of the research? 8
How can the research be used? 9
How can the PartnerBASE™ datasets be used? 10
Who can use the research? 11
Sample graphics 12-14
What are the prices? 15
What other reports are available? 16
Does Finaccord have any consumer research on this subject? 17
How can the research be purchased? 18

© Finaccord Ltd., 2013 Web: www.finaccord.com. E-mail: info@finaccord.com 2


What is the research?
Finaccord's series of reports about extended warranties and insurance for mobile and non-mobile
consumer products worldwide is comprised of 30 country-specific studies and related
PartnerBASE™ datasets plus several multi-country reports and databases as detailed in this series
prospectus. Together, these studies examine the markets for extended warranties and insurance
sold in conjunction with white goods, brown goods, grey goods, mobile gadgets and mobile phones
across the countries listed overleaf.

In total, the series draws on extensive, on-going primary and secondary research covering over
3,000 organisations involved in the production and distribution of mobile and non-mobile consumer
products including manufacturers, mainstream mobile network operators, mobile virtual network
operators (MVNOs), specialised retailers of consumer electronics, supermarkets and other types of
retailer (namely, department stores, DIY outlets, speciality retailers and variety retailers).

Coverage of retailers includes organisations that sell only through 'bricks-and-mortar' stores,
distributors that sell only via a website, and retailers operating a mixed sales strategy through both
channels.



Which countries are covered?
Most recent Most recent Most recent
Country Country Country
update update update

Argentina Nov-12 France Jul-11 Portugal Jul-11
Australia Sep-12 Germany Jul-11 Romania Jul-11
Austria Jul-11 India Sep-12 Russia Jul-11
Belgium Jul-11 Ireland Jul-11 South Africa Jan-13
Brazil Oct-12 Italy Jul-11 Spain Jul-11
Canada Feb-13 Malaysia Sep-12 Sweden Jul-11
China Sep-12 Mexico Nov-12 Switzerland Jul-11
Czech Republic Jul-11 Netherlands Jul-11 Turkey Jul-11
Denmark Jul-11 Norway Jul-11 UK Jul-11
Finland Jul-11 Poland Jul-11 USA Feb-13



How are the underlying products defined?
White goods are defined as major built-in and free-standing kitchen appliances including large
cooking appliances, dishwashers, home laundry appliances and refrigeration appliances. Small
appliances such as air treatment products, small cooking and non-cooking appliances, food
preparation appliances, heating appliances, personal care appliances and vacuum cleaners are
excluded. Brown goods are defined as in-home consumer electronics including non-mobile home
audio and cinema products, televisions and projectors, and video players. Grey goods are defined
as desktop computers and computer peripherals such as non-mobile games consoles, printers and
scanners. For all three types of non-mobile consumer product, related extended warranties and
insurance usually cover mechanical and / or technical breakdown only although cover for accidental
damage can be incorporated in certain cases.

Mobile gadgets are defined as camcorders, cameras, portable (laptop or notebook) computers and
portable media players with no conventional mobile telephony facility. mobile phones are defined
as any mobile handsets that incorporate a conventional mobile telephony facility including
‘smartphones’. Mobile gadget insurance can cover one or more of accidental damage, loss,
technical breakdown and / or theft, while mobile phone insurance can also cover airtime abuse
(unauthorised usage).
.



What methodology has been used?
Finaccord’s surveys of manufacturers and distributors in these countries are carried out in the months
immediately prior to the publication dates shown on slide 4 and should account for most significant
entities involved in the production and distribution of white goods, brown goods, grey goods, mobile
gadgets and mobile phones in each country. In particular, the research answers the following
questions:

• whether extended warranties and / or related insurance are provided in association with the mobile
and non-mobile consumer products manufactured or sold by these organisations;

• if so, whether cover includes protection in the event of accidental damage, airtime abuse, loss and /
or theft in addition to mechanical / technical breakdown;

• if so, how?… through captive or internally managed schemes, through a single partner, through a
broker or through relationships with multiple partners?

• if through external entities, the identity of the partner(s) used in each instance.



What is the structure of the reports?
Executive Summary: providing a concise evaluation of the principal findings of the report including
an overview of the total size of the market for extended warranties and insurance related to white
goods, brown goods, grey goods, mobile gadgets and mobile phones in each country.

Introduction: offering rationale, description of methodology and some definitions.

White Goods: an in-depth analysis of the market for extended warranties and insurance sold with
white goods including: introduction to the markets for the underlying white goods; survey results for
manufacturers; survey results for retailers; analysis of risks covered by all schemes (i.e. mechanical
/ technical breakdown only or also accidental damage); existence of independent distribution
channels; and estimates for the market size for extended warranties and insurance sold alongside
white goods in the most recent year with forecasts for a further four years (2010-2014 for reports
published in July 2011 and 2011-2015 for reports published in the second half of 2012 and 2012-
2016 for reports published in the first quarter of 2013).

Four further chapters follow for each of brown goods, grey goods, mobile gadgets and mobile phones, each
following an identical structure to that above for white goods apart from the fact that the analysis of risks covered
also includes consideration of loss and theft for mobile gadgets and phones, and airtime abuse (unauthorised
usage) for mobile phones.



What are the key features of the research?
Key features of these reports include:

• quantification of the market size for extended warranties and insurance linked to mobile and non-
mobile consumer products: how much are the markets really worth in each country, and how do they
segment between white goods, brown goods, grey goods, mobile gadgets and mobile phones?

• analysis of extended warranty underwriters and brokers that have established relationships for
schemes with manufacturers and retailers of white goods, brown goods, grey goods, mobile gadgets
and mobile phones, including their unweighted share of partnerships;

• consideration of the potential for cross-selling stand-alone extended warranty and insurance
policies through independent channels that are separate from either manufacturers or retailers: does
an emerging market exist for this form of distribution in each country?

• forecasts for the market size for extended warranties and insurance linked to mobile and non-
mobile consumer products: assuming no significant changes in the number of manufacturer and
retailer schemes, what factors will cause this sector to grow or decline in the next four years?



How can the research be used?
You may be able to use these reports plus the PartnerBASE™ datasets and market data annexes
that accompany them in one or more of the following ways:

• appreciate the size of the opportunity in the markets for extended warranties and insurance linked
to white goods, brown goods, grey goods, mobile gadgets and mobile phones across 30 important
countries;

• understand how dynamic competitors in several countries are helping the sector to expand in
spite of uneven progress in the underlying mobile and non-mobile consumer product markets;

• assess the position of national and international competitors such as ACE, Allianz Global
Assistance, AmTrust International, Aon, Assurant Solutions, Asurion, BNP Paribas Assurance,
Chartis, CPP, Domestic & General, Europ Assistance, Garantech, Hollard Insurance, HomeServe /
SFG, Lifestyle Services Group, Lumley Insurance, MAPFRE Seguros, Marsh, Moderna
Försäkringar, Solid Försäkringar, The Warranty Group, and Wertgarantie;

• consider how the value of the markets for extended warranties and insurance linked to mobile and
non-mobile consumer products in each country may reasonably be expected to evolve in the next
four years.


How can the PartnerBASE™ datasets be used?
Datasets Filter by
available for 30 category of View operating
countries distributor model

Organisation Country Category Product type Extended warranty or Operating model Non-captive partner(s)
insurance offered? and / or captive broker

Acuista.com Spain Retailer Mobile gadgets No
AEG Electrolux (including Zanussi) Spain Manufacturer White goods Yes Single partner Domestic & General
Ahtec / Dexar Spain Retailer Grey goods Yes Internal
Ahtec / Dexar Spain Retailer Mobile gadgets Yes Internal
Airis Solution Center Spain Retailer Brown goods Yes Single partner Caser

Look up specific Filter by Identify distributors Identify extended
distributors product type with schemes warranty and
Source: Finaccord PartnerBASE insurance providers

Note– The PartnerBASE also classifies distributors that are retailers (as opposed to manufacturers)
according to their sub-category (e.g. department store, MVNO, network operator, supermarket etc.)
and their distribution model (i.e. offline-only, online-only or mixed).


Who can use the research?

1. Extended warranty and insurance underwriters and brokers: this series offers a unique guide to
an under-researched yet significant and evolving sector with international development
potential – be aware of what growth in these markets could mean for your organisation;

2. Manufacturers and retailers: growth in the market for extended warranties and related
insurance linked to mobile and non-mobile consumer products, allied to apparently high profit
margins, presents a revenue enhancement opportunity not only for the warranty providers but
also for their partner organisations;

3. Management consultancies: are you helping an extended warranty or insurance provider to
develop its business, or are you advising a manufacturer or retailer with regards to how it can
improve its profitability? If so, this research will provide you with important insights into the
market for extended warranties and insurance linked to white goods, brown goods, grey goods,
mobile gadgets and mobile phones;

4. Administration and repair firms: a variety of other organisations can also benefit from the
development of the market for extended warranties and insurance sold in conjunction with
these products – this study offers a comprehensive picture of the current state of this sector.


Sample graphics (1)
1. Finaccord predicts that gross written premiums and other revenues from extended warranties
and insurance linked to mobile gadgets in Australia will exceed USD 100 million in 2015

Market value Market value as a % of underlying product market value

125 5%

100 4%

75 3%

50 2%

25 1%

0 0%
Market value % of underlying
(USD million) product market value
Source: Finaccord analysis



Sample graphics (2)
2. Just under one third of retailers of brown goods in China have launched an extended
warranty scheme, most working with a single, external partner in this context

% of retailers offering scheme, and operating models used Provider share of non-captive partnerships, %
100%
China Pacific, 1
China Life, 1
80% Beijing
Integrated
Captive / Internal
Technology NEW Corp, 6
60% Services, 2

Multiple partners
40%
Assurant, 2
Single partner
20%

0%
Scheme offered Operating model The Warranty
(see legend) Group, 6

Source: Finaccord PartnerBASE



Sample graphics (3)
3. By 2015, 80% of Malaysia's population are forecast to be owners of mobile phones

Number of owners % of total population

Number of owners of mobile phones (million) % of total population
30 100%

24 80%

18 60%

12 40%

6 20%

0 0%
2011 2015
Source: MCMC, Finaccord analysis



What are the prices?
These reports about extended warranties and insurance for mobile and non-mobile consumer
products in different countries are available as standard Adobe Acrobat PDF documents and / or
hard copies. The PartnerBASE™ datasets and market data annexes that accompany them at no
further charge are in Microsoft Excel format. Prices for each country are as follows:

Extended Warranties and Insurance for Mobile and Non-Mobile Consumer Products in...
Argentina GBP 795 France GBP 595 Portugal GBP 595
Australia GBP 795 Germany GBP 595 Romania GBP 595
Austria GBP 595 India GBP 795 Russia GBP 595
Belgium GBP 595 Ireland GBP 595 South Africa GBP 795
Brazil GBP 795 Italy GBP 595 Spain GBP 595
Canada GBP 795 Malaysia GBP 795 Sweden GBP 595
China GBP 795 Mexico GBP 795 Switzerland GBP 595
Czech Republic GBP 595 Netherlands GBP 595 Turkey GBP 595
Denmark GBP 595 Norway GBP 595 UK GBP 595
Finland GBP 595 Poland GBP 595 USA GBP 795

* For UK-based clients, VAT at the prevailing rate will be added to the basic price.
Costs quoted are for a single site user licence only.
For a corporate user licence, please see the final slide for further details.
Invoices can be paid in EUR, at the prevailing exchange rate, if preferred.
For acquisition of multiple reports, please contact Finaccord– discounts may be available.



What other reports are available?
Several multi-country reports and associated PartnerBASE™ datasets about extended warranties
and insurance for mobile and non-mobile consumer products in different countries are also
available from Finaccord, as listed below. These are based upon the same research programs as
the country-specific titles but instead focus separately on each of extended warranties and
insurance for white goods, brown goods, grey goods, mobile gadgets and mobile phones.
Separate report prospectuses and tables of contents are available for these which can be
downloaded either from the relevant pages of the Finaccord website or by contacting Finaccord
directly.
Extended Warranties and Insurance for Brown Goods in Europe GBP 1,995
Extended Warranties and Insurance for Grey Goods in Europe GBP 1,795
Extended Warranties and Insurance for White Goods in Europe GBP 1,995
Mobile Gadget Insurance in Europe GBP 2,495
Mobile Telephone Insurance in Europe GBP 2,495
* For UK-based clients, VAT at the prevailing rate will be added to the basic price.
Costs quoted are for a single site user licence only.
For a corporate user licence, please see the final slide for further details.
Invoices can be paid in EUR, at the prevailing exchange rate, if preferred.
For acquisition of multiple reports, please contact Finaccord– discounts may be available.



Does Finaccord have any consumer
research on this subject?
Yes, we do. The reports listed below are based exclusively on consumer research commissioned
by Finaccord and covering a representative sample of respondents (1,000) in each country
covered. These will be helpful for understanding other metrics such as consumers' usage of
distribution channels and claims frequency, as well as take-up rates. Again, separate report
prospectuses and tables of contents are available for these which can be downloaded either from
the relevant pages of the Finaccord website or by contacting Finaccord directly.
Mobile Metrics: Consumer Approaches to Mobile Telephone Insurance in Europe GBP 2,495
Mobile Metrics: Consumer Approaches to Mobile Telephone Insurance in France GBP 595
Mobile Metrics: Consumer Approaches to Mobile Telephone Insurance in Germany GBP 595
Mobile Metrics: Consumer Approaches to Mobile Telephone Insurance in Italy GBP 595
Mobile Metrics: Consumer Approaches to Mobile Telephone Insurance in the Netherlands GBP 595
Mobile Metrics: Consumer Approaches to Mobile Telephone Insurance in Spain GBP 595
Mobile Metrics: Consumer Approaches to Mobile Telephone Insurance in the UK GBP 595
Warranty Metrics: Consumer Approaches to Extended Warranties for White, Brown and Grey Goods in Europe GBP 2,495
Warranty Metrics: Consumer Approaches to Extended Warranties for White, Brown and Grey Goods in France GBP 595
Warranty Metrics: Consumer Approaches to Extended Warranties for White, Brown and Grey Goods in Germany GBP 595
Warranty Metrics: Consumer Approaches to Extended Warranties for White, Brown and Grey Goods in Italy GBP 595
Warranty Metrics: Consumer Approaches to Extended Warranties for White, Brown and Grey Goods in the Netherlands GBP 595
Warranty Metrics: Consumer Approaches to Extended Warranties for White, Brown and Grey Goods in Spain GBP 595
Warranty Metrics: Consumer Approaches to Extended Warranties for White, Brown and Grey Goods in the UK GBP 595

* Terms and conditions are the same as on the previous two slides.



How can the research be purchased?
Simple. Just go to the relevant area of the Finaccord web site available at
www.finaccord.com/order_extended_warranties_mobile_non-mobile_consumer_products.htm and fill
in the online order form, clearly indicating:
• report required
• type of corporate user licence, if required *
• billing name
• address and e-mail address
• purchase order number, if applicable
Please allow up to one working day for the delivery of electronic copy by e-mail copy and one
working week for the arrival of hard copy.
* For the corporate user licence please choose one of the following options:
1. One office, one country: no supplement over and above basic cost of reports ordered
2. Multiple offices, one country: additional 20% over and above basic cost of reports ordered
3. Multiple offices, two to ten countries: additional 50% over and above basic cost of reports ordered
4. Global (unlimited offices in unlimited countries): additional 100% over and above basic cost of reports ordered

VAT at the prevailing rate will be added to the price of any corporate user licence acquired by UK-based buyers.


Series prospectus extended_warranties_insurance_mobile_non-mobile_consumer_products_global

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