SEAN NARTIFFDEIONE SYDNORCRISTINA WILLISSTEVE FLEMINGACCOUNT MANAGERMEDIA PLANNERCOPY WRITERCREATIVE DIRECTOR1
ITINERARYSecondary Research/SWOTPrimary ResearchThe Name ChangePersonasMedia Plan and Budget The Big IdeaCreativeWrap-Up2
SECONDARY RESEARCH3
55% empty nesters50% of buyers in category do not financeLifestyle: Luxury and automotive enthusiasts who “make money off of the bad economy”Values: Performance, CustomizationGeography:PA, NJ, with some advertising on NY radioKEY FACTS4
DON ROSEN IMPORTS SWOT ANALYSIS5
STRENGTHS“Low-Pressure Environment”Leader in Local SalesMultiple LocationsValuable Brand Name6
WEAKNESSESSharing the Don Rosen NameNew sales staff has a high turnover rate and long training period7
OPPORTUNITIESSocial Media AdvertisingTest DriveCustomizationTarget MarketPurchasing Funnel8
THREATSOnline CompetitorsWinner Porsche of DelawareCompetitor InnovationAudi Wilmington:The Odo ClubAudi Mendham: Onsite Delivery Service Paul Miller Porsche: Car Races9
PRIMARY RESEARCH10
DEMOGRAPHICS89% of respondents own a luxury vehicle56% Male44% Female56% Own a Porsche or Audi67% Buy New11
HOBBIES AND INTERESTSSportsFitness Cooking YachtingTravelWineYoga PhotographySocial Media12
SOCIAL MEDIA CONSUMPTION13
SOCIAL MEDIA CONSUMPTION14
WHAT IS YOUR IDEAL DEALERSHIP EXPERIENCE?“When I can get the deal I want, the way I want it.”“Personal & Memorable”“Top Customer service”15
WHY BUY A LUXURY AUTOMOBILE?Primary reason = performance 67%Secondary Reason= style 33%Safety and Status were not valued by our respondents16
THE RIGHT DEALERSHIPDealership experience, inventory, location, and recommendations are all highly valued by the target marketRespondents consider sales people but it isn’t top of mind17
RESEARCHING THE CAR18
THE NAME CHANGE19
WHY CHANGE?Don Rosen Imports, while an established name, has a parasite (Don Rosen Audi & Infiniti of Willow Grove) leeching off the name20
CHOOSING A NAMEA name that reflects the idea that DRI has been there since the beginningA name that welcomes people to come visit the dealership21
PLEASANT VALLEY IMPORTS22
PERSONAS23
ALEXUS VON VORSTAge: 32Job: Senior Account ExecutiveCar of choice: Audi a4Income: $150,000Hi, my name is Alexus. I’m a senior account executive at City Paper. I worked my way up from being a junior account executive. My responsibilities include training new team members and motivating my team to pass our monthly sales goals. In my spare time I love trying new restaurants, traveling, and going to yoga classes to release some stress.Where can you find me?Online:- Facebook- LinkedIn- PandoraOffline:- B101, Q102, BENFM (95.7)- SEPTA regional rail24
CHARLIE SCHWABAge: 58Job: Financial InvestorCar of choice: Porsche 911 Turbo, Audi a8Income: $2 millionHow’s it going? My name is Charlie. I’m a financial investor who makes money off of the bad economy. I buy things when the market is down and sell when the market is up. Recently, both of my daughters graduated from college so I’ve been dedicating more time to my hobbies. Mostly tuning up my golf game and cruising around in my new Porsche.  It’s all about performance and style.Where can you find me?Online:- Facebook- LinkedIn- TwitterOffline:- WMGK, WMMR- Pine Valley Golf Club- Schuylkill Expressway25
MEDIA PLAN AND BUDGET ALLOCATION26
PLAN PARAMETERSTarget Market #1:PorscheMale 55-74Income: $250,000+SuburbanMarket: PA, NJ, NYareas: Princeton, The Mainline, Conshohocken, WynnewoodTarget Market #2:
Audi
Female 30-54
Income: $150,000+
Suburban
Scheduling: continuous27
STRATEGY AND TACTICSObjectives Primary: create awareness of Don Rosen Import’s name changeSecondary: promote overnight test drives to bring new prospects into the dealershipTacticsUtilize SEM and micro page for different objectivesHit frustrated commuter traffic with radioAccess Don Rosen at the tip of your finger28
CHANNELS29
CHANNEL RATIONALE AND STRATEGY30
RADIOBudget Allocation: $300,000Channels: WMMR, BENFM, Q102Rationale: Radio is a high impact medium because the consumer will be conscious about the car they are driving. Those who want a change of vehicle will be susceptible to our message.Strategy: target radio stations that fit our target market’s tastes in music. A Porsche ad for the male demographic, an Audi ad for the female demographic.Success Metric: Call-ins, number of visits31
ONLINE RADIOBudget Allocation: $120,000Channels: PandoraRationale: online radio is another way to efficiently reach our target via IP address. Pandora will reach the tech savvy consumer who values customization.Strategy: utilize full-screen takeover ads to visualize idea of customization and radio spots to reach those away from their computerSuccess Metric: Click Through Rate32
SEO/SEMBudget Allocation: $216,000Channel: GoogleRationale: SEO and SEM is critical to the success of the campaign because it pulls in customers who are already in the research/buying phaseStrategy: use different landing pages depending on key words used. Phrase such as “Porsche dealership NJ” will draw to homepage  while “custom sports cars” will draw to micrositeSuccess Metrics: Click Through Rate, Website Traffic, Google Analytics33
BILLBOARDBudget Allocation: $144,000Channel: routes along Princeton, Conshohocken, and WynnewoodRationale: Like radio, billboard is a medium specific to the road. It is a great way to attract local customers to the dealership.Strategy: Utilize vivid imagery that will inspire target market to drive something new.Success Metric: number of visits to dealership34
SOCIAL MEDIABudget Allocation: $60,000Channels: Facebook Twitter YoutubeRationale: 90% of surveyed respondents check their Facebook every day. Pleasant Valley needs to increase ‘likes’ and express the dealership’s expertise on Porsche and    Audi vehicles. Strategy: Run a Facebook campaign where if you like the page you are entered to win a 2 year lease. Use Twitter as a customer service platform to answer any questions shoppers and existing clients might have.Success Metrics: Facebook likes, number of                    tweets @PleasantValley35
PUBLIC RELATIONSBudget: $180,000Channels: scholarship fund, charity golf eventRationale: Pleasant Valley should enhance its public image to gain the community’s favor. Strategy: provide scholarships to underprivileged high school students who wish to attend college. Use the golf charity event as an opportunity to gather information/leads.Success Metrics: Response to giveaways, additional media attention36
MEDIA SUMMARYMake existing customers aware of the name change while continuing to drive new clients to the dealershipDirect traffic by targeting two demographics with niche ad placementIncreasing brand awarenessPull consumers in the purchasing funnel37
THE BIG IDEA38
39
CREATIVEFacebook Profile PageTwitter Profile PageYouTube PagePandora Take-Over AdMicrosite Add-On to Existing SiteNewsletterBillboardRadio40
41
42
43
44
45

Senior Capstone Presentation

  • 1.
    SEAN NARTIFFDEIONE SYDNORCRISTINAWILLISSTEVE FLEMINGACCOUNT MANAGERMEDIA PLANNERCOPY WRITERCREATIVE DIRECTOR1
  • 2.
    ITINERARYSecondary Research/SWOTPrimary ResearchTheName ChangePersonasMedia Plan and Budget The Big IdeaCreativeWrap-Up2
  • 3.
  • 4.
    55% empty nesters50%of buyers in category do not financeLifestyle: Luxury and automotive enthusiasts who “make money off of the bad economy”Values: Performance, CustomizationGeography:PA, NJ, with some advertising on NY radioKEY FACTS4
  • 5.
    DON ROSEN IMPORTSSWOT ANALYSIS5
  • 6.
    STRENGTHS“Low-Pressure Environment”Leader inLocal SalesMultiple LocationsValuable Brand Name6
  • 7.
    WEAKNESSESSharing the DonRosen NameNew sales staff has a high turnover rate and long training period7
  • 8.
    OPPORTUNITIESSocial Media AdvertisingTestDriveCustomizationTarget MarketPurchasing Funnel8
  • 9.
    THREATSOnline CompetitorsWinner Porscheof DelawareCompetitor InnovationAudi Wilmington:The Odo ClubAudi Mendham: Onsite Delivery Service Paul Miller Porsche: Car Races9
  • 10.
  • 11.
    DEMOGRAPHICS89% of respondentsown a luxury vehicle56% Male44% Female56% Own a Porsche or Audi67% Buy New11
  • 12.
    HOBBIES AND INTERESTSSportsFitnessCooking YachtingTravelWineYoga PhotographySocial Media12
  • 13.
  • 14.
  • 15.
    WHAT IS YOURIDEAL DEALERSHIP EXPERIENCE?“When I can get the deal I want, the way I want it.”“Personal & Memorable”“Top Customer service”15
  • 16.
    WHY BUY ALUXURY AUTOMOBILE?Primary reason = performance 67%Secondary Reason= style 33%Safety and Status were not valued by our respondents16
  • 17.
    THE RIGHT DEALERSHIPDealershipexperience, inventory, location, and recommendations are all highly valued by the target marketRespondents consider sales people but it isn’t top of mind17
  • 18.
  • 19.
  • 20.
    WHY CHANGE?Don RosenImports, while an established name, has a parasite (Don Rosen Audi & Infiniti of Willow Grove) leeching off the name20
  • 21.
    CHOOSING A NAMEAname that reflects the idea that DRI has been there since the beginningA name that welcomes people to come visit the dealership21
  • 22.
  • 23.
  • 24.
    ALEXUS VON VORSTAge:32Job: Senior Account ExecutiveCar of choice: Audi a4Income: $150,000Hi, my name is Alexus. I’m a senior account executive at City Paper. I worked my way up from being a junior account executive. My responsibilities include training new team members and motivating my team to pass our monthly sales goals. In my spare time I love trying new restaurants, traveling, and going to yoga classes to release some stress.Where can you find me?Online:- Facebook- LinkedIn- PandoraOffline:- B101, Q102, BENFM (95.7)- SEPTA regional rail24
  • 25.
    CHARLIE SCHWABAge: 58Job:Financial InvestorCar of choice: Porsche 911 Turbo, Audi a8Income: $2 millionHow’s it going? My name is Charlie. I’m a financial investor who makes money off of the bad economy. I buy things when the market is down and sell when the market is up. Recently, both of my daughters graduated from college so I’ve been dedicating more time to my hobbies. Mostly tuning up my golf game and cruising around in my new Porsche. It’s all about performance and style.Where can you find me?Online:- Facebook- LinkedIn- TwitterOffline:- WMGK, WMMR- Pine Valley Golf Club- Schuylkill Expressway25
  • 26.
    MEDIA PLAN ANDBUDGET ALLOCATION26
  • 27.
    PLAN PARAMETERSTarget Market#1:PorscheMale 55-74Income: $250,000+SuburbanMarket: PA, NJ, NYareas: Princeton, The Mainline, Conshohocken, WynnewoodTarget Market #2:
  • 28.
  • 29.
  • 30.
  • 31.
  • 32.
  • 33.
    STRATEGY AND TACTICSObjectivesPrimary: create awareness of Don Rosen Import’s name changeSecondary: promote overnight test drives to bring new prospects into the dealershipTacticsUtilize SEM and micro page for different objectivesHit frustrated commuter traffic with radioAccess Don Rosen at the tip of your finger28
  • 34.
  • 35.
  • 36.
    RADIOBudget Allocation: $300,000Channels:WMMR, BENFM, Q102Rationale: Radio is a high impact medium because the consumer will be conscious about the car they are driving. Those who want a change of vehicle will be susceptible to our message.Strategy: target radio stations that fit our target market’s tastes in music. A Porsche ad for the male demographic, an Audi ad for the female demographic.Success Metric: Call-ins, number of visits31
  • 37.
    ONLINE RADIOBudget Allocation:$120,000Channels: PandoraRationale: online radio is another way to efficiently reach our target via IP address. Pandora will reach the tech savvy consumer who values customization.Strategy: utilize full-screen takeover ads to visualize idea of customization and radio spots to reach those away from their computerSuccess Metric: Click Through Rate32
  • 38.
    SEO/SEMBudget Allocation: $216,000Channel:GoogleRationale: SEO and SEM is critical to the success of the campaign because it pulls in customers who are already in the research/buying phaseStrategy: use different landing pages depending on key words used. Phrase such as “Porsche dealership NJ” will draw to homepage while “custom sports cars” will draw to micrositeSuccess Metrics: Click Through Rate, Website Traffic, Google Analytics33
  • 39.
    BILLBOARDBudget Allocation: $144,000Channel:routes along Princeton, Conshohocken, and WynnewoodRationale: Like radio, billboard is a medium specific to the road. It is a great way to attract local customers to the dealership.Strategy: Utilize vivid imagery that will inspire target market to drive something new.Success Metric: number of visits to dealership34
  • 40.
    SOCIAL MEDIABudget Allocation:$60,000Channels: Facebook Twitter YoutubeRationale: 90% of surveyed respondents check their Facebook every day. Pleasant Valley needs to increase ‘likes’ and express the dealership’s expertise on Porsche and Audi vehicles. Strategy: Run a Facebook campaign where if you like the page you are entered to win a 2 year lease. Use Twitter as a customer service platform to answer any questions shoppers and existing clients might have.Success Metrics: Facebook likes, number of tweets @PleasantValley35
  • 41.
    PUBLIC RELATIONSBudget: $180,000Channels:scholarship fund, charity golf eventRationale: Pleasant Valley should enhance its public image to gain the community’s favor. Strategy: provide scholarships to underprivileged high school students who wish to attend college. Use the golf charity event as an opportunity to gather information/leads.Success Metrics: Response to giveaways, additional media attention36
  • 42.
    MEDIA SUMMARYMake existingcustomers aware of the name change while continuing to drive new clients to the dealershipDirect traffic by targeting two demographics with niche ad placementIncreasing brand awarenessPull consumers in the purchasing funnel37
  • 43.
  • 44.
  • 45.
    CREATIVEFacebook Profile PageTwitterProfile PageYouTube PagePandora Take-Over AdMicrosite Add-On to Existing SiteNewsletterBillboardRadio40
  • 46.
  • 47.
  • 48.
  • 49.
  • 50.

Editor's Notes

  • #7 sells about a third of the Audi and Porsche vehicles in the Philadelphia area. Sale representatives are paid by salary, not commission
  • #8 Don rosen owns the urlwww.donrosen.com which reduces don rosen imports traffic. Newer, Inexperienced staff turns off auto enthusiasts
  • #9 Location based and more targeted advertising can reach the target more efficiently. Expose value of the warehouse
  • #10 Online auction sites such as eBay, AutoTrader.com, and Cars.com are hot destinations for people searching for new or pre-owned cars
  • #21 Parasites don’t effect the host in the beginning but as they grow they become destructive. Separate the two dealerships in the prospects mind.
  • #23 Pleasant valley naming is rooted in the history of the Lenape tribe. The name as an appealing sound and connotation which will be perceived well by our target market.
  • #28 Continuous is better to create awareness of new name and is more efficient cost wise
  • #40 The problem: choosing a slogan that promotes two key ideas: the test drive and PVI’s dedication to the customer
  • #48 The problem: choosing a slogan that promotes two key ideas: the test drive and PVI’s dedication to the customer
  • #49 The problem: choosing a slogan that promotes two key ideas: the test drive and PVI’s dedication to the customer