SEI offers more cost-effective and flexible post-warranty maintenance services compared to Original Equipment Manufacturers (OEMs). SEI can service multiple manufacturers and models, offering lower pricing that is 30-60% below OEMs. In addition, SEI's service agreements are customizable to customers' unique needs, while OEM agreements are typically inflexible. SEI also provides local parts and certified engineers to resolve issues across different systems. Overall, the document argues that SEI provides better value than OEMs for post-warranty maintenance through lower costs, wider coverage, and more customizable support.

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Round 1
Round 2
Round 3
Round 4
Round 5
Round 6
Round 7
SEIOEM WINNER
Lower post-warranty maintenance costs
Service for multiple manufacturers & models
Service after “end of life”
Flexible & customizable service agreements
Certified engineers
Locally stocked parts
System monitoring
LETʼS GET READY TO RUMBLE!
SEI
SEI
SEI
SEI
TIE
TIE
TIE
In this corner we have the OEM. In this corner we have SEI.
And the
winner is...
SEI!
When it comes to post-warranty maintenance, should the advantage really go to
the Original Equipment Manufacturer (OEM)?
Pricing: Industry Average -vs- 30-60% Lower
OEMs prefer new hardware sales to maintenance contracts; while SEI helps customers extend the life of
post- warranty equipment.
The OEM relies on new equipment sales to support growth and cover operating costs. SEI focuses on
better service for its double-digit growth. And with much smaller overhead costs, SEI passes additional
savings directly to customers. You get more maintenance for less.
Coverage: Single -vs- Multi-platform
OEMs service only the equipment that they manufacture; SEI is a multi-platform maintenance provider
(IBM, HP, Dell, EMC, Sun/Oracle, STK, Hitachi, NetApp and more).
When a system outage occurs, a solution can be delayed due to difficulty in identifying who to call.
OEMs can be rigid about who is responsible for service.
SEI engineers use their expertise to support many different manufacturers and models. If the problem
calls for it, SEI will take the lead in coordinating other vendors. And to keep things simple–thereʼs just
one agreement and one invoice for all of your equipment.
Agreement: One-size-fits-all -vs- Flexible and Customizable
OEM agreements are limited to A, B or C; SEI agreements are created according to unique needs.
With the OEM, post-warranty service agreements offer little to no flexibility. An expensive one-size-fits-all
model tends to encourage the purchase of new equipment.
SEI understands that customizing favors each customer, which is why we are flexible when it comes to
your agreement. Plus, there are no penalties or hidden charges.
If youʼd like to see a change in your maintenance service, consider Service Express.
SEI offers substantial savings, expert service and flexible terms.
OEM SEIvs.
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