The customer spent three days at the Seaview Hotel in Brighton but was unhappy with many aspects of their stay. The hotel was not located in the center of Brighton as advertised and the customer's room faced a car park rather than the sea. The breakfast provided was also very poor quality. When the customer complained to staff, they were rude and unhelpful. The customer is now seeking a refund for at least one night due to the subpar room, service, and facilities compared to what is expected of a three-star hotel.

1. 12 Ford Sr.
London
W25GE
11 Lewis Rd.
Brighton
BR12 7NH
Dear SirlMadam,
11 recently spent three days at your hotel and 1was extremely
unhappy with the hotel, my room and the service.
2. The advertisement says that the hotel is in the centre of
Brighton. It is at least 20 minutes from the centre of
Brighton .
• The hotel is called Seaview and the advertisement says
rooms have a sea view. However, my room was opposite
a car park!
• The breakfast at the hotel was the worst 1 have ever had
- a piece of toast and cup of tea.
31 complained about the situation to your staff. They were
rude and extremely unhelpful. 1 tried to speak to the
manager, but he was not available.
41 would líke a refund * for at least one of the nights 1 spent
at Seaview. For a three-star hotel, the room, service and
facilities were very poor.
1 look forward to your explanation of the complaints in
my letter.
Yours faithfully,
M. Griffii1
Martin Griffin