This document contains the resume of Saravanan Durai Manickam. It summarizes his professional experience, skills, education, and objective. He has over 7 years of experience in cyber security and has worked as a Technical Services Specialist at IBM India Pvt Ltd and as a Security Analyst at Prime Access Technologies. He holds certifications like Accredited Configuration Engineer from Palo Alto Networks and ITIL Foundation Certificate in IT Service Management. He aims to be a dynamic professional handling multifaceted responsibilities with learning and growth opportunities.

1. SARAVANAN DURAI MANICKAM
E-mail ID: saravanantkr@yahoo.co.in # 4/83, Raja Rajan Nagar
3rd Street,
Moulivakkam
Mobile: +91 9600100976 / 9500026232 Chennai– 600116.
To be a Dynamic Professional handling multifaceted responsibilities which ensures
good amount of learning and offers Challenges to grow in the organization and
substantially head a complete Business Unit.
 Total work experience of more than 7 years in Cyber security.
 Experienced in installing and configuring Symantec Endpoint protection /
McAfee EPS.
 Involved in Assembling, Installing & Troubleshooting Computers
 Involved in Implementing, Managing-Microsoft Windows Operating Systems
 Excellent analytical and communication skills.
 Extensive experience in hardware and Software installation, configuration,
maintenance and Troubleshooting
 Superior ability to achieve immediate and long term goals
 Excellent human relation skills
 Ability to handle & execute number of projects simultaneously
 Planning and execution as per the plan within timelines.
 Understating the Severity/priority of the task
 Accredited Configuration Engineer (ACE) - Palo Alto Networks
 Qualys Guard Vulnerability Management
 ITIL® Foundation Certificate in IT Service Management
Bachelors of Science in Computer Science from University of Madras.
OBJECTIVE
CAREER SUMMARY
SKILLS
CERTIFICATIONS
EDUCATIONAL QUALIFICATION

2. IBM India Pvt. Ltd
Designation: Technical Services Specialist from Sep 2014 - Till Date.
Project: NBFG , Bell Canada and Sony US.
Roles and Responsibilities:
 Tech lead managing the team size of 15 colleagues, Job extensively involves
fixing the technical issues, client interaction, process refinement, process
document creation, training & knowledge transfer to junior colleagues.
 Monitoring more than 5 K servers and 6 SEPM Consoles and 6 SEPM Servers
around globe for latest virus definition, security patch updates, console and
server upgrade.
 Installing, configuring and troubleshooting Symantec Endpoint Protection
 Creating/Deployment packages to Servers
 Excellent knowledge about back up restore , upgrades and disaster recovery.
 Creating automated e-mail notification in SEPM for various events across the
network
 Generating Logs and Reports for activities from SEPM across the network
 Configuring and managing SQL database with SEPM & Trend Micro Office
Scan.
 Creating replication partnerand maintaining existing sites
 Creating and managing fail-over and load-balancing server
 Configuring Group Update Provider (GUP) & Agent Handler (McAfee) and
image deployment packages
 Active Directory Integration in the SEPM console & McAfee ePO to segregate
and manage clients according to Organizational unit (OU).
 Removing virus, Trojan, Worms & Ransomewares
 Perform information system security vulnerability scanning, to
discover and analyze vulnerabilities and characterize risks to networks,
operating systems, applications, databases, and other information
system components by using Qualys VMS.
 Engage with stakeholders, to include IT professionals, management,
and auditors, to facilitate vulnerability discovery and remediation
plan.
 Communicate security and compliance issues in an effective and
appropriate manner.
 Recommend appropriate remedial actions to mitigate risks and ensure
information systems employ appropriate level of information security
controls.
 Validate remedial actions and ensure compliance with information
security policy and regulatory requirements
Tools Used : Qualys Guard VMS, SEPM, McAfee EPS & ePO, Trend Micro
Office Scan
EMPLOYMENT DETAILS

3. Project : NBFG
Role : Information Security Advisor
Compliance Attainments :
 Scanning the servers as per the IT Security Documents (ISEC, ITCS104)
 Running scripts to get health check done.
 Working as part of Transition team when a new account comes to IBM.
 Responding to Auditors Request for providing various documents.
 Ensuring Transition Projects to document baseline settings inherited from
customer are staffed & managed.
 Assisting the Information Security Risk Manager in the Risk analysis process,
which is concerned with gathering information aboutexposure to risk so the
organization can make appropriate decisions & manage risk appropriately.
 Initiate remediation actions to resolve deficiencies pointed out as part of audit
fieldwork.
 Interaction with Information Technology Team & all staff to perform risk
analysis for all the raised queries by different stakeholders & Implementation
of Security Products.
 Shared ID Management.
 CEP Refresh.
 QEV.
 Vulnerability Scanning.
 Compliance Assurance as per ITCS104 Standards.
 Handled Migration Projects.
 Malware Management.
 Incident Management.
 User ID Management.
 Process Improvement Management.
Prime Access Technologies:
Designation: Security Analyst from May 2014 - Sep 2014.
Client Location : Unisys Global Services India Pvt Ltd.
Project : Maersk Pharmaceuticals.
Roles and Responsibilities:
 Monitoring more than 36 K workstations / servers and 4 SEPM Consoles for
latest virus definition, security patch updates, console and server upgrade.
 Played a major role in preparing the reports for Bitlocker encryption.
 Removing virus, Trojan and worms.

4. Concentrix Technologies:
Designation : Technical Support Engineer from February 2013 - April 2014.
Project : Symantec Support - APAC Region
Roles and Responsibilities:
 Installing, configuring and troubleshooting Symantec Endpoint Protection
 Creating/Deployment packages to workstation/Servers
 Creating automated e-mail notification for various events across the network
 Generating Logs and Reports for activities across the network
 Configuring external logging to Syslog server for audit purpose
 Creating and managing policies on wired and wireless devices using location
awareness (A feature of Symantec).
 Creating policies to allow/block devices & websites
 Manual live update in DMZ system for client and manager level
 Creating and managing fail-over and load-balancing server
 Configuring Group Update Provider (GUP) and image deployment packages
 Active Directory Integration in the manager console to segregate and manage
clients according to Organizational unit (OU).
 Removing virus, Trojan and worms
Symantec Software & Services India Pvt Ltd:
Designation : Associate Product Support Agent from July 2011 - January 2013.
Sitel India Pvt Ltd :
Designation : Technical Support Professional from September 2010 - July 2011.
Info Vision BPO Services India Pvt Ltd.
Designation : Tele Sales Executive from June 2007 – April 2008.
Father’s Name : G. Durai Manickam
Date of birth : 18-01-1990
Passport No. : M2219426
DECLARATION:
I do hereby affirm that the above information given is true to my best of knowledge
and belief.
SARAVANAN DURAI MANICKAM
PERSONAL DETAILS