This document discusses a hot water system replacement service for landlords and property managers. It provides details on how the service handles hot water failures, including arranging plumber visits, obtaining quotes, and replacing or repairing hot water systems. It offers same-day hot water installation for calls before 2pm and temporary hot water if needed. The document also outlines the service's installation and compliance standards.

2. Is designed to specifically cater for the rental market to
assist Real Estate Agents and Property Management
Companies.
To manage the changing Government regulations
relating to Hot Water installations.
Helping the relationship balance between tenant,
landlord and letting agent when an existing Hot Water
System fails or causes problems.

3. 1. Tenant calls I have no hot water S+%*#
2. Arrange for a plumber to visit the site
3. Call the landlord to give the bad news
4. Land lord may require quotes
5. Organise the quotes
Knowing that it is an imperative that the
tenant has access to hot water.

4. 1. Call Salmon Plumbing
2. We establish unit size, brand and condition
3. We confirm that power supply is not the issue
4. We repair the unit if possible

5. 1. Advise the landlord that the unit needs
replacing
2. Provide a quote from
www.SalmonHotWater.com
3. Obtain approval to proceed
4. Notify Salmon Plumbing to go ahead with the
replacement.
5. Same day installation If we are notified
before 2.00pm Monday – Friday

6. *Electric Hot Water Systems
*Gas Storage Hot Water Systems (LPG &
Natural )
*Gas Continuous Flow Hot Water Systems
(LPG & Natural)
*Solar Heat Pump Hot Water Systems
*Repairs to Hot Water Systems

7. www. SalmonHotWater.com
PROPERTY MANAGERS PRICING FOR ELECTRIC HOT WATER SYSTEMS
Size Brand Warranty Supply & Base Valve Temp Total
Litres Years Install Train Valve Includes GST
250 Dux Radiant 5 $ 1,221 $ 38 $ 77 $ 154 $ 1,490
315 Dux Radiant 5 $ 1,342 $ 38 $ 77 $ 154 $ 1,611
Definitions and additional information is contained in the Program.

9. Continuous Gas
Gas Storage Electric
Heat Pump
Storage

10. * Land lord can’t be contacted
* Replacement system is not available
* Electric replacement is not permitted
due to legislation and regulations

12. Hot Water to the Tenant same day (for all calls/faxes
before 2pm Monday to Friday).
Temporary Hot Water System supplied where new unit
can’t be repaired or installed immediately.
If we are not required to provide the new hot water
system we charge $280 includes GST to provide and
collect the temporary system (collection to occur within
14 days).

13. Free quotes for upgrade to Gas or Solar System. Assistance
with associated paper work and STC rebates.
Fixed prices as per attached schedules.
24/7 After Hours replacement or repair service available at a
flat fee of $150 (includes GST )in addition to installation
schedules, provided we can source a suitable/comparable
unit.

15. *We call your tenant prior to arriving on
site and arrive on time.
*It’s a courtesy to your tenant and
ensures we can gain access to
complete the work.

16. *We check (not repair) the power circuit
from the Hot water system back to the
power board.
*Our standard practice to ensure the
issue is not house wiring, avoids wasting
time and money.

17. *We install a new self draining base.
*Ensures the install is to code, reduces
the incidence of tanks rusting at the base
and provides a safe and level base to
mount the new tank.

18. *We install new Duo and Cold water
expansion valves (and pressure relief valves
if required).
*Ensures the install is to code and meets
Manufacturers requirements and preserves
the product warranty .The hot water system
works as it should, and it will last as long as it
should.

19. *We install tempering valves on all
new hot water services.
*To comply with the anti-scald
legislation.

20. *We insulate the hot water line back to the
house (including valves) and the hot water
relief valve outlet.
*Ensures the install is to code, improves the
efficiency of the system and eliminates the
possibility of burns from exposed pipework.

21. *We provide for up to 2.5m of pipework to
direct the hot water relief valve to a
permissible discharge point.
*Ensures a “to code install", eliminates a
termite issue due to water pooling on the
ground and minimizes the possibility of
scalding from unexpected discharge.

22. *We submit appropriate Council
documentation, Gas compliance certificates
and affix gas compliance plates.
*It’s your guarantee of a legal (“to code”)
installation.

23. *We clean up when we are finished ,
including removal of the old tank.
*A good work practice and a professional
way to complete the work.

24. Installs & Services the
Leading Electric,
Gas & Solar
Hot Water Systems

26. The Next Step
Register in the Property
Managers Private
Members Area at
FREE Registration for Selected Property Managers