SlideShare a Scribd company logo
1 of 16
আজ আমরা একজন বিক্রয়
কমীর দক্ষতা ও আচরণের
উপর বকছু উপস্থাপনা
করি
একজন সফল বিক্রয় কমীর জনয প্রণয়াজন
ইবতিাচক মনভাি
ও
দক্ষতার
পেয বিক্রণয়র ক্ষক্ষণে বিবভন্ন গবতবিদযা জ
াানার প্রণয়াজন ক্ষনই।শুধু প্রণয়াজন
িযবি ও পেয সম্পণকে ধারনা
একটি বিক্রয় কমীর জনয সিণচণয় ক্ষিবি প্রণয়াজন অ
পবরবচত িযবির সাণে অনায়াণস প্রােিন্ত
ক্ষ াগাণ াগ ও উপবস্থত িুবির
বিক্রয় কণমে জবিণয় আণছ
মানুণের আণিগ ও অনুভূ বত ক্ষিাঝার
এক সঠিক সমাধান
একজন সফল বিক্রয় কমীর জনয প্রণয়াজনঃ
 কমেণক্ষে সম্পণকে ধারো
 কুিল বিবনমণয়র দক্ষতা
 সঠিক আচরে
ক্রেতার সাথে দীর্ঘ সময় ভাল সম্পর্ঘ বজায় রাাঃা
ক্ষক্রতাই ক্ষ তার ক্ষরাজগাণরর পে,তার সুনাম অজে ণনর
মাধযম,ক্ষসটা সিেদা মণন ক্ষরণে ক্ষক্রতার সণে সম্পকে
উন্নয়ন অিযাহত রােণত হণি
শুভাকাঙ্ক্ষী হণত হণি সকণলর
ক্ষক্রতা ও ক্ষকাম্পাবনর জনয বনণজণদরণক েুি ক্ষিবি
দাবয়ত্বিান হণত হণি
ভাল আচরণনর প্রবত ক্ষেয়াল রাো
প্রণয়াজন
বনণজর আচরণনর ভাল মন্দ বদক বনণয় বনণজই বচন্তা ক
রণত হণি এিং ভাল আচরণনর জনয সিেদা সণচষ্ঠ
োকণত
হণি
বিক্রয় কমীণক সি সময় মবিণের চাপ
ক্ষনওয়ার ক্ষমতা ততবর করণত হণি
এিং সদা প্রফু লয োকণত হণি
ভাল আচরে একজন বিক্রয় কমীণক
জীিণনর সকল চাওয়াণক পবরপূনে করণত পাণর
এিং ক্ষকাম্পনীণত তার পদন্নবতর জায়গাণক
আণরা সুগম করণি
ক্ষতৌবহদ
বরবজওনাল মযণনজার
অবলবম্পক ইন্াঃ বলঃ
Salesperson attitude-and-skills in bangla

More Related Content

What's hot

Selling skills & Cross Selling
Selling skills & Cross SellingSelling skills & Cross Selling
Selling skills & Cross SellingHazem Diab
 
The secret to closing the sale
The secret to closing the saleThe secret to closing the sale
The secret to closing the saleEfrat Barzilay
 
Sales Training
Sales TrainingSales Training
Sales Trainingkktv
 
Retail sales training
Retail sales trainingRetail sales training
Retail sales trainingPushp Rajkavi
 
Consultative Sales Skills-Presented by Jeffrey Mesquita
Consultative Sales Skills-Presented by Jeffrey MesquitaConsultative Sales Skills-Presented by Jeffrey Mesquita
Consultative Sales Skills-Presented by Jeffrey MesquitaSCORE Atlanta
 
Tips and Techniques for Closing the Sales
Tips and Techniques for Closing the SalesTips and Techniques for Closing the Sales
Tips and Techniques for Closing the SalesRobin Singh Gill
 
Selling process and managing sales information
Selling process and managing sales informationSelling process and managing sales information
Selling process and managing sales informationsanjay_sarkar
 
Pharma selling challenges
Pharma selling challenges Pharma selling challenges
Pharma selling challenges Taleb Hammad
 
Professional selling skills
Professional selling skillsProfessional selling skills
Professional selling skillsMohammed Gamal
 
Retail Selling Techniques
Retail Selling TechniquesRetail Selling Techniques
Retail Selling TechniquesMukul Bhartiya
 
Professional basic selling skills
Professional basic selling skillsProfessional basic selling skills
Professional basic selling skillsshehzad Chohan
 
Sales team training ppt sales 4
Sales team training ppt  sales 4Sales team training ppt  sales 4
Sales team training ppt sales 4diettogo
 
Retail Customer Service
Retail Customer ServiceRetail Customer Service
Retail Customer ServiceVinay Shekhar
 

What's hot (20)

Selling skills & Cross Selling
Selling skills & Cross SellingSelling skills & Cross Selling
Selling skills & Cross Selling
 
Selling skills
Selling skillsSelling skills
Selling skills
 
The secret to closing the sale
The secret to closing the saleThe secret to closing the sale
The secret to closing the sale
 
Sales Training
Sales TrainingSales Training
Sales Training
 
Retail sales training
Retail sales trainingRetail sales training
Retail sales training
 
Consultative Sales Skills-Presented by Jeffrey Mesquita
Consultative Sales Skills-Presented by Jeffrey MesquitaConsultative Sales Skills-Presented by Jeffrey Mesquita
Consultative Sales Skills-Presented by Jeffrey Mesquita
 
Tips and Techniques for Closing the Sales
Tips and Techniques for Closing the SalesTips and Techniques for Closing the Sales
Tips and Techniques for Closing the Sales
 
Selling skills
Selling skillsSelling skills
Selling skills
 
Selling Techniques
Selling TechniquesSelling Techniques
Selling Techniques
 
RETAIL SALES TRAINING
RETAIL SALES TRAININGRETAIL SALES TRAINING
RETAIL SALES TRAINING
 
Selling process and managing sales information
Selling process and managing sales informationSelling process and managing sales information
Selling process and managing sales information
 
Pharma selling challenges
Pharma selling challenges Pharma selling challenges
Pharma selling challenges
 
Objection handling
Objection handlingObjection handling
Objection handling
 
Professional selling skills
Professional selling skillsProfessional selling skills
Professional selling skills
 
Retail Selling Techniques
Retail Selling TechniquesRetail Selling Techniques
Retail Selling Techniques
 
Professional basic selling skills
Professional basic selling skillsProfessional basic selling skills
Professional basic selling skills
 
Sales team training ppt sales 4
Sales team training ppt  sales 4Sales team training ppt  sales 4
Sales team training ppt sales 4
 
Retail Customer Service
Retail Customer ServiceRetail Customer Service
Retail Customer Service
 
Sales Training: Always Be Closing
Sales Training: Always Be ClosingSales Training: Always Be Closing
Sales Training: Always Be Closing
 
basic selling skills 1
 basic selling skills 1 basic selling skills 1
basic selling skills 1
 

Salesperson attitude-and-skills in bangla

Editor's Notes

  1. Selling ideas or products to known people involves different dynamics than selling to strangers does.
  2. However, a sales person needs to interact convincingly and effortlessly with strangers and get them to believe in a product or a service and finally persuade them to purchase the same.
  3. Selling involves people and with them comes a package of emotions and feelings that cannot be overlooked. Managing those feelings and emotions is certainly an art.
  4. To be a successful sales person, one needs to have adequate knowledge of the domain, be proficient in the skills required and have the right attitude. All the three are equally important though we tend to underestimate the importance of having the right attitude to be successful.
  5. Successful sales people value the relationship with customers and maintain a long-term relationship with them through regular follow-ups. They understand the bigger picture and view each sale as a stepping stone towards earning the goodwill of their customers who could provide valuable referrals to future prospects.
  6. Sales people need to have a personality that is amicable so that people are comfortable talking to them. They need to ask the right questions to understand the situation of their customers and their buying needs.
  7. Another important trait of successful sales people is that they are accountable for themselves, their customers and their organization. They are more forthcoming in accepting their mistakes and correcting them in future without resorting to a blame-game.
  8. Secondly, the method that is adopted to help form an attitude also influences the extent to which the session is successful. A lecture method would serve no purpose in achieving the desired results. Training has to be interactive and engaging to ensure maximum participant involvement.
  9. Thirdly, the learners need to be receptive and committed to learn and willing to accept the need for an attitude-shift because of which the training is being imparted.
  10. Attitude is equally important as knowledge and skills for sales people to be successful. In fact, attitude of sales people determines the altitude to which he can rise in his career AND in an organization.