Kevin Scruggs successfully completed a training course called "Administration Essentials for New Admins" from April 6-10, 2015 in San Francisco. The course was taught by instructor Al Plumhoff. If the course included a certification voucher, Kevin will receive details about it within the next week. The document also outlines cancellation policies for customers and for courses cancelled by Salesforce.

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To
Kevin Scruggs
Apr 13 at 2:21 PM
Congratulations!
This note confirms that you successfully completed the following learning
event :
Class: Administration Essentials for New Admins (ADM-201)
*Registrant Status: Attended
Course details:
Start: 04/06/15 8:30 AM PDT
End: 04/10/15 5:00 PM PDT
Instructor: Plumhoff, Al
Location: San Francisco-50 Fremont-3rd Floor
Location address:US California San Francisco 50 Fremont Street
3rd floor
Room 3502
If the course you attended includes a certification voucher, you will receive a
separate email within the next week containing that information.
CANCELLATION POLICY
Cancellation/Reschedule by Customer:
• Class registrations are not confirmed until billing/registrant information
received in full.
• Customer request to cancel or reschedule a class must be submitted via
email with the word Cancellation in the subject line to the correct regional
email below: North America, please email
educationcoordinator@salesforce.com. Europe, Middle East and Africa:
TrainingEMEA@salesforce.com. Asia Pacific:
apactraining@salesforce.com
• Customer may substitute registered course attendee(s) without charge.
• Customer request for class cancellation or reschedule must be received by
salesforce.com at least 14 full calendar days prior to scheduled start date in
order for customer to receive a full refund/credit of registration fees paid.
• Cancellation or reschedule requests less than 14 full calendar days prior to
the class start date are billed 50% of the registration fee. No shows to class
or cancellations on the class start date will be billed the full registration fee.
Cancellation or no show fees cannot be applied towards future classes.

2. Premier Training customers will be charged 50% of the class list price for
cancellation less than 14 days prior to the class start date or for no shows to
class.
• This cancellation policy applies to both onsite and virtual classes. For
virtual classes which contain multiple segments, students shall not be
permitted to make-up missed segments or transfer dates from one class
segment to another class.
Cancellation by salesforce.com:
• Salesforce.com reserves the right to cancel any training course due to
insufficient enrollment by providing notice to customer at least 7 calendar
days prior to scheduled commencement date.
• In the event of cancellation by salesforce.com, customer may elect to
receive a full refund of registration fees paid or credit toward alternative
class(es).
• Salesforce.com will not be responsible for non-refundable tickets
purchased or reservations made by customer.
• If a training class is cancelled by salesforce.com due to circumstances
beyond its reasonable control (e.g. weather, natural disaster), the Customer
is entitled to a full class credit which must be used within 3 months of the
date of the original class for another class offered by salesforce.com.