Raf Solutions & Services is a 100% owned outsourcing venture of Raf International Forwarding Philippines created to provide customer service, merchant care, and back office support for ecommerce and logistics start-ups. It has a team of professionals with expertise in logistics, BPO, RPO, and ecommerce. The company offers cost-effective and high quality solutions including ecommerce customer service, merchant support, logistics customer service, and back office support.

2. WHO WE ARE
AN OUTSOURCING VENTURE 100% OWNED BY RAF INTERNATIONAL
FORWARDING PHILIPPINES.
CREATED TO PROVIDE CUSTOMER SERVICE, MERCHANT CARE AND BACK
OFFICE (CONTENT & ORDERS ADMINISTRATION) SUPPORT FOR START-UP
COMPANIES FROM ECOMMERCE & LOGISITICS INDUSTRIES.
A SOLUTIONS TEAM COMPRISES OF HIGH CALIBER PROFESSIONALS WITH
LOGISITICS, BPO, RPO AND ECOMMERCE EXPERTISE.
SOLUTIONS PARTNER THAT PROVIDES COST-EFFECTIVE AND HIGH QUALITY
OPTIONS FOR YOUR BUSINESS NEEDS.

3. OUR VISION
RAF SOLUTIONS & SERVICES WILL BE THE LEADING GLOBAL
SOLUTIONS OUTSOURCING COMPANY SPECIALIZING IN E-COMMERCE
& LOGISTICS CUSTOMER SERVICE, MERCHANT CARE AND BACK
OFFICE SUPPORT.
WE WILL BE THE NEW BENCHMARK OF QUALITY-COST SOLUTIONS.
OUR VISION

4. ORGANIZATION STRUCTURE
Cecilia Doronila
Director, RSS Judith Azarcon-
Marquez
President RAF
Pamela Bermejo
General Manager,
RAF
Aprille Marie Lorana
AVP/ Managing
Partner, Business
Development RSS
Charie
Buenaventura
Director,
Customer Service
RSS
Arnel Kim Estiaga
Director, Operations
RSS
Davie Castillo
Director, Account
Management RSS
Kevin Dunston
Partner, Client
Services for U.S.Yuichiro Miyazaki
Partner, Client
Services for Japan
and A.P.

5. WHAT WE DO
WE OFFER SERVICES AND SOLUTIONS FOR:
 E-COMMERCE CUSTOMER SERVICE (VOICE & NON VOICE)
 MERCHANT SUPPORT & CONTENT PRODUCTION
 LOGISTICS CUSTOMER SERVICE (VOICE & NON VOICE)
 LOGISTICS BACK OFFICE SUPPORT
 BPO SET-UP & CONSULTANCY
 E-COMMERCE START-UP CONSULTANCY
 BPO PERFORMANCE CONSULTANCY, LEADERSHIP TRAINING & DEVELOPMENT
 RPO (RECRUITING PROCESS OUTSOURCING SERVICE)

6. PORTFOLIO

7. THANK YOU!