This document is a resume for Roohul Ammad, a telecom professional with over 7 years of experience in the telecom industry. He is seeking a new career challenge where he can apply his expertise on a larger scale. His resume outlines his education, work experience implementing Avaya solutions at IPTEL Technologies, and technical expertise in various Avaya and Cisco technologies.

1. Roohul Ammad
House # A-457 Shadman Town#2 North Nazimabad Karachi. Pakistan-Cell:+923312865440
E-mail: rohulammad@yahoo.com
OBJECTIVE
Accomplished, motivated and versatile Telecom professional with 7+ years of experience in the
Telecom industry, known for a personable approach to clients and co-workers as well as for
delivering and implementing advanced complex telephony, UC and CC solutions to small and
medium-size businesses, seeks the next big career challenge and an opportunity to apply his
knowledge and expertise on a larger scale. Innovative and driven, consistent over-achiever,
excellent coordinator and organizer, responsible and efficient project manager.
EDUCATION
Nasra School Main Campus- Matriculation(Batch 1997)
D.A Degree College for Men-Intermediate(Batch 1999)
Sir Syed University of Engineering& Technology Computer Engineering (Batch-2002)
WORK EXPERIENCE
IPTEL Technologies Pvt Ltd-July 2011-Till date
Professional Services Consultant – Avaya
Responsibilities:
• Sales/Pre Sales Engineer
• Account Management
• Working as commercial and design professional
• Avaya Design as per customer requirement
• Product and Solution Presentation to Customer
• Pricing and Solution finalization as per RFP
• Opportunity registration with Avaya
• Managing PRM Portal
• Design and Pricing correspondence with Distributor
• Managing Order with Distributors
• Proof Of Concept Testing

2. • Leads Implementation Team
• Project Closures and Sign Off activities
• Technical Meetings with Customers during Project Implementations
• Pre/Post Installation Task and Support
• Manages Operations Team
• Perform On-site new Installation
• Plan and manage on-site installations.
• Customer Trainings
• Integration with 3rd party applications
Certifications
• APDS - Avaya Contact Center Select
• APSS – CC
• APSS – Avaya Contact Center Solutions for IP Office
• ACIS - Avaya Aura® Call Center Elite and Avaya Call Management System
• AIPS - Application Enablement Services (AES)
• ASPS - Avaya one-X® Speech
Achievement
• Supervised more than 15 projects technically and assisted on several sales projects
along with Sales team from educating customer for the right product till project award
and PO generation.
• Having a technical background help me in understanding the exact requirement of
customer and then proposing the requirement accordingly to them.
• Supervised CSAT with customers which upgraded my organization from Authorized to
Silver Partnership Badge and later on –BP in Customer Excellence.
• Has also worked independently on several Maintenance Contracts and have
successfully win it despite of a tough competition.
• Have supervised the first ever IPO-Server Edition deployment in Pakistan.
• I can proudly say that I have cross trained my technical team on both Avaya Blue and
Avaya Red .
Technical Expertise
• Avaya Solution Designer 13
• Avaya Media Servers(S8300X,S8400,S8500,S87XX,S8800,DL360,VMWare Based)
• Avaya Media Gateways(G350,G700,G430,G450,G650)
• Avaya Aura Communication Manager 3.X,4.X,5.X,6.X
• Avaya Voice email(IA770,Audix LX, Embedded Messaging, VmWare Based)
• Avaya Aura Modular Messaging
• Avaya IP Office Server Edition Rel 8.1

3. • Avaya Contact Centre Solutions expertise
• Avaya Telephony, UC expertise
• Avaya Call Management System 13,14,15,17
• Avaya Call Management System Report Customization
• Avaya Basic Call Management System(BCMR)
• Avaya Application Enablement Services(3,4,5,6.3)
• Avaya SIP Enablement Services(3,4)
• Work Force Optimization(10.1.2)
• Avaya Witness Recorder (7.8,10,1,12.0)
• Avaya SIP Enablement Services(3,4)
• Avaya Mid Size Business Template(5.2.1)
• Avaya Enterprise Survivable Server(ESS)
• Avaya Local Survivable Processor(LSP)
• Avaya Fax over IP(through Voicemail)
• Avaya Message Manager
• Avaya IP Office 500V2 with Mobile Twinning
• Avaya Small Community Network(SCN)
• Uniform Dial Plan
• IP Office Server Edition
• Avaya IP Office Contact Store
• Avaya Contact Centre Reporting
• Cisco 7200 Call Manage Express
• Cisco Unified Communications Manager 7.0
• Cisco IP Communicator
• Cisco Call routing from CUCM to CME
• Cisco 7200 Call Manage Express
• Cisco Unified Communications Manager
• Cisco IP Communicator
Personal Information
Marital Status: Married
National ID Card # : 42401-1918627-1
Passport No: CM9896271
References:
Will be furnished upon request.