Organization / Workplace

Location

Occupation

Industry

Human Resources / Recruitment

About

Innovative and forward-thinking contact center professional with a passion for fostering profitability, efficiency, and excellence in existing operations, development and scaling of start up organizations, and maintaining an entrepreneurial vision and approach in leveraging relationships to drive additional business opportunities. Background includes strategic planning and tactical execution with complex programs and operations requiring both onshore and offshore delivery models. Specialties Program management, revenue growth, leading results-driven teams, engineering & utilizing client satisfaction metrics, vendor management, creating global corporate account management communication s...