Surrey Police implemented a neighborhood policing program to increase public confidence by providing access to police, allowing public influence over policing priorities, conducting interventions to address issues, and providing answers to public questions. The program utilized a neighborhood website, joint problem solving between police and the public, and a neighborhood newsletter to foster communication and collaboration. The goals of the program were to improve legitimacy, procedural justice, and outcomes through respectful treatment of the public to gain their cooperation and compliance with the law through a fair decision-making process and police actions.

1. THE IMPLEMENTATION OF NEIGHBOURHOOD POLICING IN ENGLAND AND WALES Chief Superintendent Gavin Stephens Surrey Police

2. Surrey Police Population – 1 m Budget – 240 m Euro Officers & staff – 4000 Crime – 25% from London

3. Increase in Public Confidence

5. Influence

6. Interventions

8. Joint Problem Solving

9. Neighbourhood Newsletter

10. The importance of public confidence Legitimacy Procedural justice Outcomes Quality of treatment Treating people with respect Co-operation People more likely to help the police Obligation to obey the law Trust in the police Quality of decision-making Police action perceived as fair Compliance People more likely to obey the law

11. Policing in your pocket

12. Policing in your pocket

13. THE IMPLEMENTATION OF NEIGHBOURHOOD POLICING IN ENGLAND AND WALES LOCAL POLICING CONFERENCE ROME – JUNE 2011 Chief Superintendent Gavin Stephens Surrey Police twitter / @gavthecop http://gavthecop.wordpress.com