Quint Studer has had a significant impact on healthcare delivery over the last 20 years through his work developing an evidence-based leadership framework at Studer Group. In 2015, Huron Consulting Group acquired Studer Group for $325 million to combine their performance improvement and cultural transformation capabilities. Studer Group employs over 235 staff, including more than 70 coaches who serve over 750 partner hospitals using an evidence-based approach to help healthcare organizations achieve, sustain, and accelerate exceptional clinical, operational, and financial results.

1. Quint Studer has
Significant/lasting impact on delivery of hc in last 20 years
-Max 10 Mins
-Clear Thesis
-little reliance on notes
-interaction with audience
Chicago-based Huron Consulting Group acquired Studer Group for $325
million in January 2015.--> will combine Huron Healthcare’s performance
Improvement and cinical transformation capabilities with Studer Group’s
Evidence-Based LeadershipSM
framework to provide unparalleled leadership
and cultural transformation expertise for healthcare provider clients.
achieve, sustain, and accelerate exceptional clinical, operational, and
financial results
235 full-time employees, including more than 70 coaches, with substantial
industry experience serving more than 750 partner hospitals.
Huron will purchase Studer Group for $325 million, paid via $323 million
in cash and $2 million in Huron common stock.--> closing in Feb 2015
1. Intro
a. Also owns Pensacola Blue Wahoos (minor league baseball team)
b. CEO of Private HC consulting company
c. Modern Healthcare rated him 89 on “Top 100 Most Powerful
People in HC” in 2002
d. Board Members MembershipsVice Chairman: Sacred Heart
Health System, Inc.
i. e serves as a Member of the Advisory Board at
Efileshare.com, Llc
2. Brief History
a. Born 1951 in LaGrange IL. Partial deafness and speech
impediment; gradulate hs with 1.3 GPA. Earned masters in
Special Education from University of Wisconsin-Whitewater. By
1982 he had 2 failed marriages and alcohol addiction and
debt.

2. b. 10 years as teacher before hc industry in 1984 as Community
Relations Rep in a substance abuse hospital where he helped
to develop employee-assistance and back-to-work programs for
local companies, becoming CEO of a bankrupt hospital, Holy
Cross Hospital n Chicago. He used mgmt. idea from Press
Ganey and Southwest Airelines that he said helped financially
save the company. Hospital and Helath Netwworks & AHA
named Holy Cross “Great Comeback of the Year” Became
motivational speaker Baptist named him President.
c. In 1999, after many orgs asked for his assistance, Studer
Group, LLC was created. FL
3. Rationale for choosing
a. I am very interested in Quality and the impact of Patient
Experience has within the scope of improving patient care.
b. The first part of my internship was in LUMC working with a
Patient Experience Leader in the Ambulatory Surgery Center.
One of my main roles was observing/auditing Service Reps use
of the AIDET communication model, which was created by
Quint and the Senior Leaders at Studer…
i. I interviewed the Senior Leader last year who wrote
and developed AIDET…
4. Clear explanation of what has changed in hc due to rock star
a. Improve organizational performance and patient care.
b. We help organizations hardwire the leadership foundation as
well as the tactics proven to move patient experience and
quality outcomes. Our goal is to instill a high-reliability
culture so that patients will consistently enjoy a safe and
positive hospital stay. Furthermore, our goal is to move
outcomes quickly.
c. Implement evidence based leadership systems that help
organizations attain and sustain outstanding results in orgs.

3. i. National “learning lab” in which best practices are
harvested, tested, refined, and shared with all hc orgs
through peer-reviewd journals, SG publications and
products to accelerate change.
d. Written 6 Books. (Business Week bestseller Hardwiring
Excellence, is one of the top selling leadership books ever
written for healthcare)
i. (Results that Last—written to teach non-
healthcare leaders how to apply Studer Group
tactics and strategies to their organizations—
hit the Wall Street Journal’s bestseller list of
business books.)
ii. Oct 2013- His latest book, A Culture of High
Performance: Achieving Higher Quality at a
Lower Cost, helps leaders hardwire the skills
needed to perform at a higher level—
continuously.
b. Columbus Regional Health in Columbus Indiana Story:
i. We began our journey with Studer Group just
over 10 years ago, and since that time some
of our health system’s designations and awards
have included national recognition for quality
patient care – winning the American Hospital
Association’s Quest for Quality Prize, the
highest quality honor awarded by the hospital
industry – and patient privacy, receiving the
Privacy Excellence Award from Fairwarning Inc.,
a national leader in patient privacy monitoring.
Other recognitions include listing in Becker's
Hospital Review 100 Great Community
Hospitals, and being named a top hospital by
US News & World Report. We’ve also been

4. named one of the top five most beautiful
hospitals in America.
5. His impact on social justice
a. Received Malcolm Baldridge National Quality Award in 2010
b. Quint has been the recipient of many awards throughout his
career. In 2014, Quint was named 1 of the 40 Smartest
People in Healthcare and “500 People to Know in
Healthcare” by Becker’s Hospital Review. He also received
Modern Healthcare’s first-ever Marketing Visionary IMPACT
award.
c. based on hospitality and customer service akin to practices by
Disney and five-star hotels
d. The Studers are credited for playing an instrumental role in
the revitalization of downtown Pensacola by purchasing and
developing properties[27]
that include the former Waterfront
Rescue Mission, a 13,0000-square foot building the houses
their retail olive oil business and a restaurant, a 23,000-
square-foot century old building they named the "Artisan" to
house 6 retail shops and 3 condominium units, and the
building that houses the Five Sisters Cafe. In 2012, Studer
estimated that he invested $50 million in downtown
Pensacola
e. Studer and his wife donated $200,000 to the Lacey A.
Collier Snoezelen Complex, a facility for sensory disabled
children.[1]
They also donated to the Zoo Northwest
Florida.[29]
In 2011, they paid for a contest called "Pensacola
Business Challenge" that awarded a package valued at
$50,000 to "local entrepreneurs wanting to start or expand
a business in downtown Pensacola."[30]
The Studers donated $1
million to the University of Wisconsin at Whitewater in
2012.[31]
They are recognized as donors to scholarship
programs at the University of West Florida[32]
and the
Pensacola State College.[2]

5. f. The Studers founded nonprofit organizations to research and
develop businesses that include the Studer Foundation founded
in 2013[33]
and the Studer Institute founded in 2014
Studer Community Insistute: non profit hightlighting
important issues in Pensacola community and works towards
solutions. Empower citizedns with awareness and
understanding.
g. We believe that an inherent standard of prosperity belongs
to each and every one of us; and that when you unleash the
power of the people, amazing things can happen. But how do
we hold our community accountable?
h. Each year, the Pensacola Metro Report measures the health
of our community by highlighting challenges and providing an
analytical foundation for leadership and decision making.-->
Economy, Community, Government, Education
i. What gets measured gets improved: Objective benchmarks are
vital to gauging progress and identifying areas that need
improvement. In cooperation with the University of West
Florida Office for Economic Development and Engagement, the
Studer Institute has created this dashboard of 16 metrics to
provide an at-a-glance look at the area’s growth, educational
attainment, economic prospects, safety and civic life. All
metrics represent the Pensacola Metropolitan Statistical Area
(MSA), which includes all of Escambia and Santa Rosa
counties.
6. Personal Lessons Taken from him
i. Having Charisma, passion and inspiration can help
facilitate a goal!
7. How I plan to apply lessons to you’re your career
i. Understand hc as a constanly evolving industry, commit
to learning, not succumb to mediocrity, exceed
expectations of cutstomer, stay ahead of changed,
understand “why” in decision making,

6. 8. Summary of rock stars impact on future of hc
a. Pensacola Dashboard
Quint Studer, founder, Studer Group, said, "Since beginning as individuals
in healthcare, then as the Studer Group, our focus has always been to
make healthcare a better place for employees to work, physicians to
practice medicine, and patients to receive care. We create methods, tools
and processes to improve outcomes and build cultures of sustainable high
performance. Becoming part of Huron, we will strengthen our foundation
and together, Huron and Studer Group will have an even greater impact
to improve quality and access while reducing cost."
"Huron and Studer Group share a passion to make a difference. Our
offerings are complementary in all areas of client service to meet the
needs of leadership in the emerging healthcare environment. In
combination, Huron and Studer Group will bring to hospital and healthcare
organizations the ‘best of the best’ in performance improvement and
cultural transformation to truly hardwire excellence," said Barry Graham
(B.G.) Porter, chief executive officer and president, Studer Group.
11. As established, the healthcare industry is constantly evolving. How can leaders
manage change without succumbing to industry pressures and mediocrity? Each leader
should commit to lifetime learning and staying ahead of changes in the industry,
understanding the why behind decision and creating plans to address and continue to
exceed expectations of your customer
12. In your experience, there have been specific processes that have aided your institution
in creating successful and sustainable leadership? Yes quarterly leadership development,
education at our institutes, an aligned evaluation system, providing daily sometime
feedback both positive and negative.
13. While researching, I found information about the “AIDET” framework for improving
clinical outcomes. What part did you play in the implementation of this process and in
your opinion has this framework been successful? Yes – I actually wrote and created
AIDET® and when implemented well it is effective at improving communication,
reducing anxiety, which results in improved clinical outcomes
14. Have you implemented any personal strategies that have positively influenced Studer
Group’s general performance? Yes currently I am implementing a change to AIDET®

7. called AIDET® plus the promise which helps lay the foundation for the experience the
patient will receive.
17. Has the work you have done for the healthcare industry yielded awards and/or
accreditations? Absolutely as a company we have one the highest award which is the
Malcolm Baldrige award which is given by our government, we currently are featured in
Fortune magazine as one of the 50 best companies to work for and we are #5
Studer Group Operations:
1. Studer Group Coaches: Studer Group Coaches partner with
healthcare organizations to create an aligned culture accountable to
achieving outcomes together. Working side-by-side, we help to
establish, accelerate, and hardwire the necessary changes to create a
culture of excellence. This leads to better transparency, higher
accountability, and the ability to target and execute specific,
objective results that organizations want to achieve.
a. effective from the largest healthcare systems, academic
medical centers, stand-alone community healthcare
organizations to rural hospitals. It's important to remember
that Studer Group does not take a "cookie cutter" approach.
There is no one single method that will work across all
organizations. There will be challenges and changes that are
consistent with any type of growth in an organization. The
role of a Studer Group Coach isn't to provide you with tools
and then walk away. Your goals are our goals. And we are
with you through every step of your journey.
b. Evidence-Based LeadershipSM
(EBL) Coaching Partnership,
System Coaching Partnership, Specialized Emergency
Department Coaching, Rural Hospital Coaching Partnership,
Physician Assignment Coaching Partnership, Medical Practice
Coaching Partnership, Specialized Canadian Coaching
Partnership.
2. Healthcare Coaching Accelerators: Studer Group offers a software
suite that aligns directly to our evidence-based framework. Our
software accelerators are designed to help organizations get to
breakthrough performance faster. In an era of transparency, higher

8. accountability, and visibility help healthcare organizations drive
consistency. Coupled with Studer Group coaching, this suite of
accelerators moves the needle for lasting, positive change.
a. The Leader Evaluation Manager® aligns individual leaders and
resources to an organization’s goals.
b. The Provider Feedback SystemSM combines our results driven
feedback coaching with metric alignment software to improve clinical
and operational performance.
c. Patient Call Manager: The Clinical Call SystemTM, represents the
next generation of systems designed to provide quality touch points
along a patient’s continuum of care, both before and after we care
for them within our four walls.
d. Studer Group Rounding aligns to the organization’s rounding goals
and objectives. Our coaching process, when implemented alongside
Studer Group Rounding, accelerates and improves the impact of this
Must Have® process.
3. Healthcare Speakers
a. Speaker/Series of Speakers OR Private, Custom Institutes
i. On-site training
4. Conferences:
a. Internationally renowned keynote speakers and tracks concentrated
on key areas of the healthcare organization. Each track includes
breakout sessions and “how-to” workshops that provide you with
direct access to experts and conference faculty.
b. Orlando, Toronto, Washington DC, Chicago, Las Vegas
i. Focus on difference areas (Evidence Based Leadership, CAHPS
Quality of Care, Senior Nurse Leader, Emergency Dept
Excellence, Senior executive & Board, Physician Partnership)
ii. Chicago: Aug 4-6 “What’t Right in Health Care”
1. Annual: reconnect to why we got into healthcare in
the first place.
2. Now in our 13th year of hosting this event, the
premise remains unchanged. Attendees hear directly
what their peers at high performing organizations are
doing to achieve excellence, manage change and provide
better patient experiences. The conference is designed

9. so that you and your team can select your curriculum
track based on your current focus areas.
5. Studer “FireStarter” Publishing
a. Fire Starter Publishing offers intellectual resources for healthcare
professionals. Through our books, videos, magazine, and other
products, FSP strives to inform healthcare workers of prescriptive
to-dos and inspire passion that will encourage action to create
change. Our mission is to provide the tools and inspiration to make
healthcare better for employees, patients, and physicians.