UX for Tesco.com and Tesco Groceries £1bn/year siteSmart metering -- ongoingVirgin Media – Customer services strategy and virginmedia.co.ukVision work for Barclays – Future of BankingMultichannel simultaneaously (“Omni-channel”) – transformation experience
1st 2/3 of story Waitrose Taxonomy…Eon?Time out?
Last 1/3 of storyInclude explicit and implicit failures
Trunk = hoseEar = fanSide = wallTail = brushTusk = spearBut none will know it’s an elephant
All projects consist of individualsmany of whom have never worked together beforesome of whom belong to organizational units that may have a history of “creative tension”Disparate power relationshipsClients / Sponsors Project Teams
ALL tasks in the Discover phase require client / sponsor:ParticipationEvaluationApprovalAgreement
Be open and transparent (resourcing, timings, value, purpose, etc…)Deliver what you say you'd deliver when you said you’d do it If you can’t do that, tell soon, say why, and what you’re going to do
Bi-directional Get alongAdaptBe fun to work with
All projects consist of individualsmany of whom have never worked together beforesome of whom belong to organizational units that may have a history of “creative tension”Disparate power relationshipsClients / Sponsors Project Teams