Robert Driskell has over 14 years of experience in project management and technical roles. He has a background in certificate management, task management, and website development. Driskell has expertise in project management, system integration and testing, and communication skills. His experience includes roles at Digital Insight, Total Brand Delivery, and Intuit managing projects, teams, and implementing technical solutions.

1. ROBERT A. DRISKELL
1101 Olivia Drive (805) 485-2983
Oxnard, California 93030 digital.alchemy@verizon.net
SUMMARY OF QUALIFICATIONS
A seasoned Project Management and Technical professional with 14+ years of success building and supporting corporate
projects suchasCertificate Management,TaskManagementandwww.line6.com.I offerkeen decision making skills,strong
communication skills and an attentive focus on customer and stakeholdersatisfaction.I work well being part of a teamas
well as being highly successful working independently.
 Project Management
 Program Management
 Problem Solver
 SystemIntegration & Testing
 Negotiator,conflict resolution
 Excellent prioritization
 Superior time management
 Strong reporting acumen
 Strong verbal & written communication
 https://www.linkedin.com/in/robertdriskell
PROFESSIONAL EXPERIENCE
DIGITAL INSIGHT (NCR) – Westlake Village, California 2013 – 2015
Senior Technical Project Manager, Certificate Management
Enacted the organization,trackingandmanagementofallprocesses around1000+FinancialInstitution EVcertificates.First
point of contact for any client facing escalations. Highly successful process change management involving migration of
reporting and process tools required for product implementation.
 Subject Matter Expert for Symantec EV certificates and all required processes. Maintained 99.98% up-time for
Secure Certificate renewals.
 On-boarding ofnewvendorproducts; process creation,testing anddocumentation forall newcertificate products.
 First point ofcontact in criticalescalations; ultimately responsible forreportingandoutcome ofcriticalincidents up
to and including the RCA process.
 Designer and administrator of process for Secure Certificate tracking, procurement and deployment.
 Teamleaderof 3 individuals with a 99.98% (up-time) success rate forcertificate management; developed the tools
and processes for certificates moving forward.
 Built process and documentation for 3 unique Certificate management tools for 1000+ Financial Institution
certificates with no noticeable decrease in system / process integrity; managed tracking database for each
 2015 Superior Performance award for successful up-time of 99.98% for 1000+ Client banking web sites.
DIGITAL INSIGHT (INTUIT) –Westlake Village, California 2007 -2013
Technical Project Manager, TMT
Successfully analyzed process gaps toward developinga seamless process/ workflowbetweenImplementationServicesand
Technical Support. Built process tools and templates for the implementation of Internet Banking product offerings.
Drove the timely delivery ofinstallation milestones with a 97% success rate fortimely quality delivery.Reducedcycle time
by up to 500% through focused task management.
 Task Management Team(TMT) lead analyst; trained and mentored teamof 3 people for Task Management.
 Proactively communicated with responsible parties and 3rd
party vendors when milestones were in jeopardy,
including senior management.
 Worked with internal stakeholders in establishing and maintaining realistic expectations for project outcome.
 Worked closely with Systems Engineers, Network Management, Technical Support and Customer Support.
 Created 100+ task templates and master work order templates for easy implementation.
 Created and distributed select documentation for TMT delivery model.
 Primary escalation path for project issues affecting internal teams.
 2009 Spotlight award for Process Excellence.

2. ROBERT A. DRISKELL
1101 Olivia Drive (805) 485-2983
Oxnard, California 93030 digital.alchemy@verizon.net
DIGITAL INSIGHT – Westlake Village, California 2006 – 2007
Project Manager, IS
Successfully planned and implemented projects involving customerInternet Banking products. Initialand primary contact
with client and internalstakeholders forproject deliverables;set clearexpectations and deliverables.Subject MatterExpert
(SME) for the Cash Edge product suite.
 SME for New Account Open & Fund, Funds Transfer products.
 Actively participated with product team in the documentation strategy to be used in ‘Customer Central’ product
suite.
 Travelled to customer site to participate in client beta for a new-release third party product; the goal was client
satisfaction; successfully pinpointed several points of failure and recommended re-development.
 Actively participated in process analysis and documentation review using TPS methodology.
 Worked actively with Support Services to refine the customer experience through the implementation process.
 SME for product / process documentation pertaining to new product implementation and testing.
TOTAL BRAND DELIVERY – Woodland Hills, California 2004 – 2006
Director of Information Technology / Webmaster
In charge ofNetworkAdministration and SystemDevelopment. Assessed corporate goals and targeted key technologiesto
achieve goals. Project Manager and Lead Administrator in key company events.
 Project Manager / Lead Administrator for company physical move. Responsible for the scope, budget and
implementation of move from Woodland Hills to Camarillo. Successfully reassembled andenabled networkto full
capability over one weekend.
 Implemented SAP BusinessOne for 23 user base; sole contact internally for all project related duties, product
configuration and end-user training.
 Created company artwork and marketing collateral.
 Planned and managed annual IT budget.
 Created and managed web-based inventory systemand multiple online sites.
EDUCATION AND TRAINING
UNIVERSITY OF PHOENIX – Phoenix, AZ
InformationTechnology Management
COASTLINE COMMUNITY COLLEGE – Orange, California
Network Administration
Photoshop Principles
Adobe Photoshop
LOS ANGELES TRADE AND TECHNICAL COLLEGE – Los Angeles, California
Five YearAirConditioningApprenticeship
CAL STATE LONG BEACH
Undergraduate Study
Web Site Design
Web Languages, covering JavaScript and Perl
Basic Macromedia Flash 5
Advanced Macromedia Flash 5

3. ROBERT A. DRISKELL
1101 Olivia Drive (805) 485-2983
Oxnard, California 93030 digital.alchemy@verizon.net
SOFTWARE EXPERTISE
Office Automation
Pivotal
SAPBusinessOne
Remedy
Microsoft WindowsX(OS)
Microsoft Word
Microsoft Outlook
Microsoft Project
Microsoft Excel
Microsoft PowerPoint
Microsoft Access
Microsoft Exchange
Microsoft Visio
Intuit Quickbase
Intuit Quicken
Intuit Quickbooks
LANDesk
Crystal Reports
ServiceNow
Windows Servers
Adobe Acrobat
Venafi Director
Web Applications
Notepad (html/ code specific)
Allaire Cold Fusion
Microsoft IIS Server
Microsoft ASP
Microsoft SQL Server
UBB Bulletin Board
SharePoint
WebTrends Enterprise Server
Macromedia Dreamweaver
Graphic Applications
Adobe Photoshop
Adobe ImageReady
Adobe Acrobat
Adobe Premiere
Adobe Illustrator
Adobe Pagemaker
Adobe Fireworks
Macromedia Flash
Macromedia Director
Macromedia Freehand
Microsoft Publisher
Windows Media
Apple Quicktime
LightWave 3D
Additional information:
UPS 5 yrs Driver
FedEx 4 yrs Courier
JJATC Full Apprenticeship Journeyman Status awarded for Air Conditioning (not current)